Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: scammed

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19312 Views
  • 27 replies
  • 4 likes
  • 19312 Views
  • 27 replies
  • 4 likes

Charged after cancellation

PlanFreeCountry New ZealandDevice(Samsung Galaxy S8, Custom built PC)Operating System(Android Oreo, Windows 10) My Question or Issue I have an issue with Spotify, I am still being charged every month for premium when I have deactivated it. I have thr...

  • Casual Listener
  • Plan Free Country  New Zealand Device (Samsung Galaxy S8, Custom built PC) Operating System (Android Oreo, Windows 10)   My Question or Issue  I have an issue with Spoti...
  • Jose_M
  • Spotify Star
  • 575 Views
  • 3 replies
  • 1 likes
  • scammed
  • 575 Views
  • 3 replies
  • 1 likes