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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76326 Views
  • 27 replies
  • 5 likes
  • 76326 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43385 Views
  • 19 replies
  • 2 likes
  • 43385 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31420 Views
  • 17 replies
  • 3 likes
  • 31420 Views
  • 17 replies
  • 3 likes

can't get premium

I've been trying to get premium for the last 2 days. I've tried 3 different prepaid cards, and 2 real credit cards.I've been trying to get the $0.99 3 month premium deal. The cards are all fine, with enough money on them. Whenever I go to buy premium...

  • Casual Listener
  • I've been trying to get premium for the last 2 days. I've tried 3 different prepaid cards, and 2 real credit cards.I've been trying to get the $0.99 3 month premium deal. The cards are all fine, with...
  • Luke
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Help
    paymentfail
    Premium
  • 352 Views
  • 1 replies
  • 0 likes