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Topics with Label: Mac

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

katieouton

Casual Listener

127888 Views

70 replies

9 likes

Premium for Family
  • 127888 Views
  • 70 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

54996 Views

87 replies

4 likes

  • 54996 Views
  • 87 replies
  • 4 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

Casual Listener

Hi you charged twice of my visa card this month . What can be done to correct this ?  

Luke

Spotify Star

380 Views

1 replies

0 likes

Mac
  • 380 Views
  • 1 replies
  • 0 likes

Never received Email confirmation, receipt for Spotify Premium gift.

Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...

Newbie

Hi everyone,   I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before.  I paid and didnt receive any email confirmation or rece...

dolan4114

Casual Listener

881 Views

2 replies

0 likes

Mac
  • 881 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

Newbie

Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...

SergioDavid

Roadie

584 Views

1 replies

0 likes

Mac
Mobile
  • 584 Views
  • 1 replies
  • 0 likes