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Topics with Label: Mac

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125110 Views

69 replies

9 likes

Premium for Family
  • 125110 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

49367 Views

83 replies

2 likes

  • 49367 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

220777 Views

139 replies

12 likes

  • 220777 Views
  • 139 replies
  • 12 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

Casual Listener

Hi you charged twice of my visa card this month . What can be done to correct this ?  

Luke

Spotify Star

368 Views

1 replies

0 likes

Mac
  • 368 Views
  • 1 replies
  • 0 likes

Never received Email confirmation, receipt for Spotify Premium gift.

Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...

Newbie

Hi everyone,   I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before.  I paid and didnt receive any email confirmation or rece...

dolan4114

Casual Listener

862 Views

2 replies

0 likes

Mac
  • 862 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

Newbie

Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...

SergioDavid

Roadie

572 Views

1 replies

0 likes

Mac
Mobile
  • 572 Views
  • 1 replies
  • 0 likes