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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59348 Views
  • 25 replies
  • 5 likes
  • 59348 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

  • Casual Listener
  • Hi you charged twice of my visa card this month . What can be done to correct this ?  
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Mac
  • 196 Views
  • 1 replies
  • 0 likes

Never received Email confirmation, receipt for Spotify Premium gift.

Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...

  • Newbie
  • Hi everyone,   I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before.  I paid and didnt receive any email confirmation or rece...
  • dolan4114
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • Mac
  • 638 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

  • Newbie
  • Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...
  • SergioDavid
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Mac
    Mobile
  • 302 Views
  • 1 replies
  • 0 likes