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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Mac

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11454 Views
  • 24 replies
  • 2 likes
  • 11454 Views
  • 24 replies
  • 2 likes

Double charged

Hi you charged twice of my visa card this month .What can be done to correct this ?

  • Casual Listener
  • Hi you charged twice of my visa card this month . What can be done to correct this ?  
  • Luke
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Mac
  • 273 Views
  • 1 replies
  • 0 likes

Never received Email confirmation, receipt for Spotify Premium gift.

Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...

  • Newbie
  • Hi everyone,   I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before.  I paid and didnt receive any email confirmation or rece...
  • dolan4114
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • Mac
  • 759 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

  • Newbie
  • Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...
  • SergioDavid
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • Mac
    Mobile
  • 430 Views
  • 1 replies
  • 0 likes