Topics with Label: iOS

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45798 Views
  • 16 replies
  • 4 likes
  • 45798 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20228 Views
  • 6 replies
  • 1 likes
  • 20228 Views
  • 6 replies
  • 1 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

  • Visitor
  • Wife and I are new to Spotify and we love it.  Upgrading to Duo so that we can use Spotify in different locations simultaneously.  Spotify on Roku from our TV or Amazon Echo devices or CarP...
  • CarlosE
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

  • Newbie
  • I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • iOS
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Subscription won’t renew even with payment

My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.

  • Visitor
  • My premium subscription is telling me to renew my payment. Even tho I pay every month. Literally not the first time. Amazon music here I come.
  • Novy
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • iOS
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

  • Visitor
  • On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
  • MafeG
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 293 Views
  • 1 replies
  • 0 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! [iOS][Partnership] Simultaneous listening on Duo not working

I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when they are listening on their phone I can't listen on mine and vice-...

  • Visitor
  • I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan.    However, when ...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 177 Views
  • 1 replies
  • 0 likes

How about making premium subscription available in app?

This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...

  • Visitor
  • This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up.  I was trying to promote my account to a premium ...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 295 Views
  • 1 replies
  • 0 likes

[iOS] After buying Spotify Duo all of my playlists and liked artists disappeared

So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start from scratch all over again?

  • Visitor
  • So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start fr...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • iOS
  • 214 Views
  • 1 replies
  • 0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

  • Casual Listener
  • I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
  • Billy-J
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • iOS
    Subscription
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

  • Newbie
  • Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔 😅
  • Alex
  • Moderator
  • 652 Views
  • 3 replies
  • 2 likes
  • iOS
    Podcasts
  • 652 Views
  • 3 replies
  • 2 likes

Solved!! How do I upgrade Hulu Premium to Live on Spotify

I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as having the feature to to upgrade. I am attempting to do t...

  • Newbie
  • I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it.  My Hulu account points me back to Spotify and Spotify doesn’t show as ...
  • Keanu_C
  • Spotify Star
  • 2121 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 2121 Views
  • 1 replies
  • 0 likes

[iOS][Subscription] on safari my account says family plan but on the app it says premium trial

My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family plan.

  • Newbie
  • My boyfriend is trying to add my account onto his family plan and on safari, it says it worked but on my app, it still says premium trial. I just wanted to make sure that I am actually on his family ...
  • Luke
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

  • Newbie
  • I change a payment information and Spotify wrote me that I must update payment information. So I went to  Subscription and payment and I click on  updates under my card number and nothing ...
  • Alfredo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
    Windows
  • 365 Views
  • 1 replies
  • 0 likes

I have paid but it does'nt work

I have paid for three months Spotify premium but it doesn't work please fix this!

  • Newbie
  • I have paid for three months Spotify premium but it doesn't work please fix this!
  • 142 Views
  • 0 replies
  • 0 likes
  • iOS
  • 142 Views
  • 0 replies
  • 0 likes