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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61520 Views
  • 25 replies
  • 5 likes
  • 61520 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36697 Views
  • 19 replies
  • 2 likes
  • 36697 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • MusicisLife5
  • Visitor
  • 19958 Views
  • 7 replies
  • 1 likes
  • card
    debit
    Debit Card
    failed
    Payment
    Payment Problems
    Premium
  • 19958 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been trying to pay...
  • Kiril
  • Moderator
  • 913 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 913 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

  • Newbie
  • Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    
  • Eni
  • Moderator
  • 454 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    Subscription
  • 454 Views
  • 1 replies
  • 0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

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  • Visitor
  • Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10)   My Question or Issue Problem with changing payment option from PayPal to Payment ...
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
  • Petya
  • Community Legend
  • 798 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Premium 3 Month Trial
  • 798 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Have tried from phone and ...

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  • Visitor
  • I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message " Your payment method and country don't match. To continue,  change your account's location &nbs...
  • Peter
  • Spotify Legend
  • 815 Views
  • 2 replies
  • 1 likes
  • Payment Problems
  • 815 Views
  • 2 replies
  • 1 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

  • Visitor
  • Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
  • Luan
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Payment Problems
    Premium Student
  • 303 Views
  • 1 replies
  • 0 likes

What do I do to avoid receiving charges on two credit cards?

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks

  • Casual Listener
  • I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards.   Sorry my English isn’t go...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 4 replies
  • 0 likes
  • charge
    Payment Problems
  • 427 Views
  • 4 replies
  • 0 likes

Payment has been deducted for weekly top-up but nothing happened.

PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...

  • Casual Listener
  • Plan Premium Country India Device Samsung  Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
  • Tom
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
  • 1337listener
  • Regular
  • 33657 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 33657 Views
  • 63 replies
  • 11 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

  • Casual Listener
  • Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...
  • Ivan
  • Spotify Legend
  • 915 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
  • 915 Views
  • 3 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 1637 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 1637 Views
  • 12 replies
  • 0 likes

Subscription

Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription

  • Visitor
  • Plan /Premium Country India   Device VIVO1814     My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscriptio...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Payment Update
  • 297 Views
  • 1 replies
  • 0 likes

Online payment and security settings

PlanPremium DeviceGoogle Pixel 3 My Question or IssueMy bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I know I won't buy something by accident but I'm worried it will interfere with the Spo...

  • Newbie
  •   Plan Premium   Device Google Pixel 3   My Question or Issue My bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I kn...
  • OneByBoo
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment Problems
    Premium
  • 314 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

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  • Casual Listener
  • Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
  • Billy-J
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • Family Plan Issue
    payment issues
    Payment Problems
    spotify free
  • 614 Views
  • 3 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

  • Newbie
  • Plan Premium   Country Netherlands   Device iPhone 7   Operating System iOS   My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 1 likes
  • Payment
    Payment Problems
    Premium
  • 352 Views
  • 1 replies
  • 1 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 286 Views
  • 1 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 868 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 868 Views
  • 3 replies
  • 0 likes

Payment failure [3 cards tried]

PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...

  • Casual Listener
  • Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10   My Question or Issue Making it short as it didn't save\post my previous post &...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 7 replies
  • 1 likes
  • Family Plan
    Payment Problems
    Premium
  • 549 Views
  • 7 replies
  • 1 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

  • Newbie
  • So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...
  • Guido
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Failure
    family account
    Payment Problems
  • 297 Views
  • 1 replies
  • 0 likes