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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146349 Views

69 replies

10 likes

Premium for Family
  • 146349 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91949 Views

89 replies

4 likes

  • 91949 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

Casual Listener

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...

Dessi

Moderator

7487 Views

6 replies

0 likes

Debit Card
Payment
Payment Problems
Premium Student
Spotify
  • 7487 Views
  • 6 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

Casual Listener

Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...

Luan

Spotify Star

33270 Views

10 replies

1 likes

card
debit
Debit Card
Payment
Payment Problems
Premium
  • 33270 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

Newbie

Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    

Eni

Moderator

821 Views

1 replies

0 likes

Payment Problems
Premium
Subscription
  • 821 Views
  • 1 replies
  • 0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

Visitor

Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10)   My Question or Issue Problem with changing payment option from PayPal to Payment ...

Maxim

Spotify Star

752 Views

1 replies

0 likes

Payment Problems
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

Casual Listener

Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...

Petya

Community Legend

1788 Views

3 replies

0 likes

Payment Problems
Premium 3 Month Trial
  • 1788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Have tried from phone and ...

Visitor

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location o...

Peter

Spotify Legend

1626 Views

2 replies

1 likes

Payment Problems
  • 1626 Views
  • 2 replies
  • 1 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

Visitor

Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...

Luan

Spotify Star

652 Views

1 replies

0 likes

Credit Card
Payment Problems
Premium Student
  • 652 Views
  • 1 replies
  • 0 likes

What do I do to avoid receiving charges on two credit cards?

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks

Casual Listener

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards.   Sorry my English isn’t good...

Billy-J

Spotify Star

948 Views

4 replies

0 likes

charge
Payment Problems
  • 948 Views
  • 4 replies
  • 0 likes

Payment has been deducted for weekly top-up but nothing happened.

PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...

Casual Listener

Plan Premium Country India Device Samsung  Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...

Tom

Community Legend

439 Views

1 replies

0 likes

Payment Problems
  • 439 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

Regular

Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...

1337listener

Regular

45003 Views

63 replies

11 likes

india
Payment
Payment Problems
Trial
  • 45003 Views
  • 63 replies
  • 11 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

Casual Listener

Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...

Ivan

Spotify Legend

1540 Views

3 replies

0 likes

Debit Card
Payment
Payment Problems
  • 1540 Views
  • 3 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

Regular

Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...

raulama1

Regular

3165 Views

12 replies

0 likes

3-months promotion
Payment Problems
Resuscribe
  • 3165 Views
  • 12 replies
  • 0 likes

Subscription

Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription

Visitor

Plan/Premium Country India   Device VIVO1814     My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription ...

Billy-J

Spotify Star

595 Views

1 replies

0 likes

Payment Problems
Payment Update
  • 595 Views
  • 1 replies
  • 0 likes

Online payment and security settings

PlanPremium DeviceGoogle Pixel 3 My Question or IssueMy bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I know I won't buy something by accident but I'm worried it will interfere with the Spo...

Newbie

  Plan Premium   Device Google Pixel 3   My Question or Issue My bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I kn...

OneByBoo

Roadie

602 Views

1 replies

0 likes

Payment
Payment Problems
Premium
  • 602 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

Casual Listener

Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...

Billy-J

Spotify Star

1499 Views

3 replies

0 likes

Family Plan Issue
payment issues
Payment Problems
spotify free
  • 1499 Views
  • 3 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

Newbie

Plan Premium   Country Netherlands   Device iPhone 7   Operating System iOS   My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...

Billy-J

Spotify Star

556 Views

1 replies

1 likes

Payment
Payment Problems
Premium
  • 556 Views
  • 1 replies
  • 1 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

Visitor

Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...

Brunelicia

Community Legend

553 Views

1 replies

0 likes

Payment
Payment failure
Payment Problems
Subscription
Subscription information
  • 553 Views
  • 1 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

Casual Listener

Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...

Maxim

Spotify Star

1482 Views

3 replies

0 likes

Payment failure
Payment Problems
Premium 3 Month Trial
  • 1482 Views
  • 3 replies
  • 0 likes

Payment failure [3 cards tried]

PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...

Casual Listener

Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10   My Question or Issue Making it short as it didn't save\post my previous post &...

Billy-J

Spotify Star

1254 Views

7 replies

1 likes

Family Plan
Payment Problems
Premium
  • 1254 Views
  • 7 replies
  • 1 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

Newbie

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...

Guido

Spotify Legend

603 Views

1 replies

0 likes

Failure
Payment Problems
  • 603 Views
  • 1 replies
  • 0 likes