My account has the status "free account" while paying for a Spotify Premium account.

[rleonardo]

Plan

Premium

Country

Netherlands

Device

iPhone 7

Operating System

iOS

My Question or Issue

I am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer.  Under the receipts in my Spotify account it reflects that all the payments are made, also the money is taken off my bank account. The last payment is taken from my account on Friday and it still says  it is a Free Account.

I checked and tried all the trouble shooting Spotify gives (https://support.spotify.com/no/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/) but it doesn't solve my issue. 

Anyone knows what is going on?

[Billy-J]

Hey @rleonardo, and welcome to the community.

Hope you’re doing great!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Have a nice day 🙂