Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14701 Views
- 7 replies
- 0 likes
- 14701 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1419 Views
- 19 replies
- 1 likes
- 1419 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47359 Views
- 20 replies
- 3 likes
- 47359 Views
- 20 replies
- 3 likes
Solved!!Superuser Contribution Impossible to change country AND payment method at the same time
PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...
- Plan Premium Country France to Belgium My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments h...
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- Moderator
- 4383 Views
- 14 replies
- 1 likes
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countryPaymentPremium
- 4383 Views
- 14 replies
- 1 likes
Solved!! Debit Card Payment Failed
PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...
- ...ebit card for payment details, I always get an error "Payment failed". However, I contacted my card issuer and they have not received any transaction request from spotify and my debit card works e...
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- Visitor
- 26680 Views
- 8 replies
- 1 likes
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carddebitDebit CardPaymentPayment ProblemsPremium
- 26680 Views
- 8 replies
- 1 likes
Can't change my country (United States of America not available)
PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...
- ...ccess that plan. I already tried to enter my credit and/or debit card from the United States bank but it appears: Your payment method does not match the country registered in your account. u...
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- Spotify Star
- 124 Views
- 1 replies
- 0 likes
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AccountPaymentPayment Update
- 124 Views
- 1 replies
- 0 likes
Necesito hablar con un administrador sobre un pago que me descontaron
Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...
- Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...
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- Roadie
- 233 Views
- 1 replies
- 0 likes
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Payment
- 233 Views
- 1 replies
- 0 likes
Solved!! Spotify doesn't link to paypal
PlanPremium IndividualCountryVenezuelaDevicePC - XiaomiOperating SystemAndroid - Windows 10 My Question or IssueHi! I am trying to pay for the individual plan, but when I linked to my paypal account, it said my card is not authorized. I have balance ...
- Plan Premium Individual Country Venezuela Device PC - Xiaomi Operating System Android - Windows 10 My Question or Issue Hi! I am trying to pay for the individual plan, b...
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- Casual Listener
- 384 Views
- 2 replies
- 0 likes
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Paymentsubcription
- 384 Views
- 2 replies
- 0 likes
Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work
PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...
- ..... and both ways aren't working.. i've even tried different payment methods.. it just sits there when i push the button... i dont see any failing network requests in the browser. &n...
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- Moderator
- 3600 Views
- 16 replies
- 2 likes
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PaymentSubscription
- 3600 Views
- 16 replies
- 2 likes
Superuser Contribution Payment failed because of 3D security
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...
- I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
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- Visitor
- 1428 Views
- 7 replies
- 2 likes
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3DfailPaymentSecurity
- 1428 Views
- 7 replies
- 2 likes
Superuser Contribution Regular payment failed this month out of a sudden
PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...
- Plan Premium Country Portugal Device Android 6.0 Operating System Windows 10 My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
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- Visitor
- 3476 Views
- 15 replies
- 0 likes
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PaymentSubscriptions
- 3476 Views
- 15 replies
- 0 likes
Superuser Contribution Charge failure
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...
- It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I t...
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- Not applicable
- 352 Views
- 6 replies
- 0 likes
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chargePaymentPremiumSubscription
- 352 Views
- 6 replies
- 0 likes
Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan
Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...
- ...ay for students premium package for which I’m verified as a registered student but I’m unable to do so. Once I proceed with the payment, it says “Payment Failed” (PFA). I’ve made sure to go through a...
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- Moderator
- 2049 Views
- 3 replies
- 0 likes
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Debit CardPaymentPayment ProblemsPremium StudentSpotify
- 2049 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Payconiq as a payment method
Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...
- Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have P...
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- Spotify Legend
- 985 Views
- 3 replies
- 1 likes
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Paymentpayment methods
- 985 Views
- 3 replies
- 1 likes
Yearly subscription
I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...
- I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. W...
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- Spotify Star
- 397 Views
- 1 replies
- 0 likes
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PaymentSubscriptionyearly
- 397 Views
- 1 replies
- 0 likes
Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card
PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...
- ...aster Credit card from HDFC bank. After I provide all details and OTP for the payment I get this error screen which says "This card doesn't allow monthly billing." I beg to disagree because I use t...
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- Moderator
- 813 Views
- 1 replies
- 0 likes
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Credit Cardfailed paymentmaster cardPaymentPremiumSubscription
- 813 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students
Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...
- Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
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- Moderator
- 21805 Views
- 45 replies
- 53 likes
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indiaPaymentStudent
- 21805 Views
- 45 replies
- 53 likes
- 386 Views
- 1 replies
- 0 likes
Superuser Contribution Can't pay using Credit Card which was used once before
PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...
- ...ard is not blocked. The payment failed. I tried multiple times, same result. I tried switching network, Incognito Mode, entirely different browser. Note: Yesterday I wanted to check w...
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- Spotify Legend
- 823 Views
- 5 replies
- 0 likes
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creditCardFailurePayment
- 823 Views
- 5 replies
- 0 likes
Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid
PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...
- Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10) My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
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- Moderator
- 502 Views
- 1 replies
- 1 likes
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PaymentPremiumprepaidSubscriptions
- 502 Views
- 1 replies
- 1 likes
Plan changed without my knowledge--what next?
PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...
- Plan Student Premium w Headspace --> Premium w Headspace Country UK Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14) My Question or Issue My plan changed from ...
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- Spotify Star
- 710 Views
- 1 replies
- 0 likes
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PaymentPremiumStudentstudent premium
- 710 Views
- 1 replies
- 0 likes
Superuser Contribution Why I can't paid by paysafecard?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 627 Views
- 2 replies
- 1 likes
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Payment
- 627 Views
- 2 replies
- 1 likes
Superuser Contribution Can't change payment card
PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...
- Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error w...
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- Spotify Legend
- 956 Views
- 4 replies
- 0 likes
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PaymentSubscription
- 956 Views
- 4 replies
- 0 likes