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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5854 Views
  • 23 replies
  • 2 likes
  • 5854 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

  • Regular
  • Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments h...
  • cowboylikecc
  • Visitor
  • 9256 Views
  • 15 replies
  • 1 likes
  • country
    Payment
    Premium
  • 9256 Views
  • 15 replies
  • 1 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • ...ebit card for payment details, I always get an error "Payment failed". However, I contacted my card issuer and they have not received any transaction request from spotify and my debit card works e...
  • Luan
  • Spotify Star
  • 28957 Views
  • 10 replies
  • 1 likes
  • card
    debit
    Debit Card
    Payment
    Payment Problems
    Premium
  • 28957 Views
  • 10 replies
  • 1 likes

Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

  • Visitor
  • Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...
  • 0quuj-tmh_6b6
  • Newbie
  • 322 Views
  • 2 replies
  • 0 likes
  • Payment
  • 322 Views
  • 2 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

  • Newbie
  • ...ccess that plan. I already tried to enter my credit and/or debit card from the United States bank but it appears: Your payment method does not match the country registered in your account.   u...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Payment Update
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't link to paypal

PlanPremium IndividualCountryVenezuelaDevicePC - XiaomiOperating SystemAndroid - Windows 10 My Question or IssueHi! I am trying to pay for the individual plan, but when I linked to my paypal account, it said my card is not authorized. I have balance ...

InkedWhatsApp Image 2023-01-20 at 3.31.27 PM_LI.jpg
  • Visitor
  •   Plan Premium Individual Country Venezuela Device PC - Xiaomi Operating System Android - Windows 10   My Question or Issue Hi! I am trying to pay for the individual plan, b...
  • user-removed
  • Not applicable
  • 477 Views
  • 2 replies
  • 0 likes
  • Payment
    subcription
  • 477 Views
  • 2 replies
  • 0 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  • ..... and both ways aren't working.. i've even tried different payment methods..   it just sits there when i push the button... i dont see any failing network requests in the browser.  &n...
  • AlejaR
  • Moderator
  • 3712 Views
  • 16 replies
  • 2 likes
  • Payment
    Subscription
  • 3712 Views
  • 16 replies
  • 2 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • ievali
  • Visitor
  • 1722 Views
  • 7 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 1722 Views
  • 7 replies
  • 2 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

  • Regular
  • Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
  • Kazman
  • Visitor
  • 3632 Views
  • 15 replies
  • 0 likes
  • Payment
    Subscriptions
  • 3632 Views
  • 15 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I t...
  • user-removed
  • Not applicable
  • 400 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 400 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • ...ay for students premium package for which I’m verified as a registered student but I’m unable to do so. Once I proceed with the payment, it says “Payment Failed” (PFA). I’ve made sure to go through a...
  • Kiril
  • Moderator
  • 2890 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 2890 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

  • Casual Listener
  • Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have P...
  • MafeG
  • Spotify Legend
  • 1171 Views
  • 3 replies
  • 1 likes
  • Payment
    payment methods
  • 1171 Views
  • 3 replies
  • 1 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. W...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • ...aster Credit card from HDFC bank. After I provide all details and OTP for the payment I get this error screen which says "This card doesn't allow monthly billing." I beg to disagree because I use t...
  • Eni
  • Moderator
  • 921 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 921 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Screenshot_20190330-162QQQQ841.jpg
  • Spotify Legend
  • Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
  • Novy
  • Moderator
  • 22585 Views
  • 45 replies
  • 53 likes
  • india
    Payment
    Student
  • 22585 Views
  • 45 replies
  • 53 likes

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  • Casual Listener
  • .
  • Billy-J
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

  • Casual Listener
  • ...ard is not blocked. The payment failed. I tried multiple times, same result. I tried switching network, Incognito Mode, entirely different browser.   Note: Yesterday I wanted to check w...
  • Ver
  • Spotify Legend
  • 925 Views
  • 5 replies
  • 0 likes
  • creditCard
    Failure
    Payment
  • 925 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 548 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 548 Views
  • 1 replies
  • 1 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...
  • Billy-J
  • Spotify Star
  • 741 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't paid by paysafecard?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 662 Views
  • 2 replies
  • 1 likes
  • Payment
  • 662 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 10   My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error w...
  • Mario
  • Spotify Legend
  • 1026 Views
  • 4 replies
  • 0 likes
  • Payment
    Subscription
  • 1026 Views
  • 4 replies
  • 0 likes