Topics with Label: Payment

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45928 Views
  • 16 replies
  • 4 likes
  • 45928 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28908 Views
  • 19 replies
  • 2 likes
  • 28908 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20260 Views
  • 6 replies
  • 1 likes
  • 20260 Views
  • 6 replies
  • 1 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Not applicable
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I t...
  • user-removed
  • Not applicable
  • 151 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 151 Views
  • 6 replies
  • 0 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  • ..... and both ways aren't working.. i've even tried different payment methods..   it just sits there when i push the button... i dont see any failing network requests in the browser.  &n...
  • Elena
  • Moderator
  • 3028 Views
  • 14 replies
  • 2 likes
  • Payment
    Subscription
  • 3028 Views
  • 14 replies
  • 2 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • ...ay for students premium package for which I’m verified as a registered student but I’m unable to do so. Once I proceed with the payment, it says “Payment Failed” (PFA). I’ve made sure to go through a...
  • Kiril
  • Moderator
  • 463 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 463 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

  • Casual Listener
  • Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have P...
  • MafeG
  • Moderator
  • 436 Views
  • 3 replies
  • 0 likes
  • Payment
    payment methods
  • 436 Views
  • 3 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. W...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • ...aster Credit card from HDFC bank. After I provide all details and OTP for the payment I get this error screen which says "This card doesn't allow monthly billing." I beg to disagree because I use t...
  • Eni
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 432 Views
  • 1 replies
  • 0 likes

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  • Casual Listener
  • .
  • Billy-J
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

  • Casual Listener
  • ...ard is not blocked. The payment failed. I tried multiple times, same result. I tried switching network, Incognito Mode, entirely different browser.   Note: Yesterday I wanted to check w...
  • Ver
  • Moderator
  • 460 Views
  • 5 replies
  • 0 likes
  • creditCard
    Failure
    Payment
  • 460 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 310 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 310 Views
  • 1 replies
  • 1 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...
  • Billy-J
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't paid by paysafecard?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 314 Views
  • 2 replies
  • 1 likes
  • Payment
  • 314 Views
  • 2 replies
  • 1 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

  • Visitor
  • Plan Premium Country Argentina  Device phone Operating System Android  My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel m...
  • TreyAnastasio
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • due date
    Payment
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 10   My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error w...
  • Mario
  • Moderator
  • 515 Views
  • 4 replies
  • 0 likes
  • Payment
    Subscription
  • 515 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hi there. I have been charged twice today. I have one payment of 9.99 gone out and another of 9.99 p

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 331 Views
  • 2 replies
  • 0 likes
  • Charged twice
    Payment
  • 331 Views
  • 2 replies
  • 0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

  • Visitor
  • HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan b...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Chaged
    hack
    Payment
    Stolen
  • 301 Views
  • 1 replies
  • 0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

  • Visitor
  • ...hen I tried to accept the invite it says “try again when you’re in the country”... which I already am.   I also can’t change my country manually, because it tells you to change your payment m...
  • OneByBoo
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • abroad
    family
    move
    Payment
    Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Failed payment with valid card

PlanFree/PremiumCountryBulgaria DeviceUsing spotify on iPhone, but trying to pay on PCOperating SystemiOS 14, Windows 10 My Question or IssueHello,For the second month in a row I'm receiving email that my payment for premium has failed. My credit car...

  • Visitor
  • ...onth in a row I'm receiving email that my payment for premium has failed. My credit card is totally fine. When I go and update the payment details using the exact same card, it charges me fine, but t...
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Payment
  • 369 Views
  • 1 replies
  • 0 likes

Payment Cancellation

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...

  • Visitor
  • I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably s...
  • EthanS1
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Cancel
    Cancel subscription
    cancellation
    Payment
  • 220 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

PlanPremiumCountryWould like to change to UK from Singapore.DeviceDesktopOperating SystemWindows My Question or IssueHi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registered in S...

  • Casual Listener
  • ...lan. Initial "base" premium subscription takes my UK card just fine. However when I try to pay with a UK-based card for the student discount refuses to take the payment, switches back to SGD from GBP a...
  • Luan
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Change
    country
    location
    Payment
    Premium
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay via Qiwi Card

Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...

  • Visitor
  • ...ard to pay Apple Music (Russian account) and there was no problem whith payment. Does anybody know solution of this problem?
  • Petya
  • Community Legend
  • 1357 Views
  • 1 replies
  • 1 likes
  • Payment
    qiwi
    Subscription
  • 1357 Views
  • 1 replies
  • 1 likes