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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146392 Views

69 replies

10 likes

Premium for Family
  • 146392 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91983 Views

89 replies

4 likes

  • 91983 Views
  • 89 replies
  • 4 likes

Solved!! Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

Visitor

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...

Andreanasir95

Visitor

868 Views

3 replies

1 likes

Payment
  • 868 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

Regular

Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments h...

Ally32

Visitor

26843 Views

17 replies

1 likes

country
Payment
Premium
  • 26843 Views
  • 17 replies
  • 1 likes

https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/

https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/Payment option is not showing for me after i click first option in Chrome.I have clicked the link directly from email news letter.

Regular

https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/ Payment option is not showing for me after i click first option in Chrome. I have clicked the link directly from email news l...

Billy-J

Spotify Star

672 Views

1 replies

0 likes

Payment
  • 672 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows My Question or Issue Hi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registe...

Casual Listener

...tudent plan. Initial "base" premium subscription takes my UK card just fine. However when I try to pay with a UK-based card for the student discount refuses to take the payment, switches back to SGD f...

sudeeeeeeeeee

Visitor

1316 Views

2 replies

0 likes

country
location
Payment
Premium
  • 1316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

Regular

Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...

2yung

Casual Listener

5281 Views

16 replies

0 likes

Payment
Subscriptions
  • 5281 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

Casual Listener

...rying to pay for students premium package for which I’m verified as a registered student but I’m unable to do so. Once I proceed with the payment, it says “Payment Failed” (PFA). I’ve made sure to go t...

Dessi

Moderator

7496 Views

6 replies

0 likes

Debit Card
Payment
Payment Problems
Premium Student
Spotify
  • 7496 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

Casual Listener

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...

niph

Visitor

3530 Views

8 replies

2 likes

3D
fail
Payment
Security
  • 3530 Views
  • 8 replies
  • 2 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

Casual Listener

...ebit card for payment details, I always get an error "Payment failed". However, I contacted my card issuer and they have not received any transaction request from spotify and my debit card works e...

Luan

Spotify Star

33271 Views

10 replies

1 likes

card
debit
Debit Card
Payment
Payment Problems
Premium
  • 33271 Views
  • 10 replies
  • 1 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

Newbie

...ccess that plan. I already tried to enter my credit and/or debit card from the United States bank but it appears: Your payment method does not match the country registered in your account.   u...

Maxim

Spotify Star

422 Views

1 replies

0 likes

Account
Payment
Payment Update
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't link to paypal

PlanPremium IndividualCountryVenezuelaDevicePC - XiaomiOperating SystemAndroid - Windows 10 My Question or IssueHi! I am trying to pay for the individual plan, but when I linked to my paypal account, it said my card is not authorized. I have balance ...

Visitor

  Plan Premium Individual Country Venezuela Device PC - Xiaomi Operating System Android - Windows 10   My Question or Issue Hi! I am trying to pay for the individual plan, b...

user-removed

Not applicable

1044 Views

2 replies

0 likes

Payment
subcription
  • 1044 Views
  • 2 replies
  • 0 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

Casual Listener

..... and both ways aren't working.. i've even tried different payment methods..   it just sits there when i push the button... i dont see any failing network requests in the browser.  &n...

AlejaR

Moderator

4675 Views

16 replies

2 likes

Payment
Subscription
  • 4675 Views
  • 16 replies
  • 2 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

Visitor

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I t...

user-removed

Not applicable

843 Views

6 replies

0 likes

charge
Payment
Premium
Subscription
  • 843 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

Casual Listener

Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have P...

MafeG

Spotify Legend

2332 Views

3 replies

1 likes

Payment
payment methods
  • 2332 Views
  • 3 replies
  • 1 likes

Solved!! Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

Casual Listener

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. W...

Billy-J

Spotify Star

741 Views

1 replies

0 likes

Payment
Subscription
yearly
  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

Newbie

...aster Credit card from HDFC bank. After I provide all details and OTP for the payment I get this error screen which says "This card doesn't allow monthly billing." I beg to disagree because I use t...

Eni

Moderator

1423 Views

1 replies

0 likes

Credit Card
failed payment
master card
Payment
Premium
Subscription
  • 1423 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Spotify Legend

Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...

Novy

Moderator

30537 Views

45 replies

53 likes

india
Payment
Student
  • 30537 Views
  • 45 replies
  • 53 likes

.

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Casual Listener

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Billy-J

Spotify Star

685 Views

1 replies

0 likes

fees
Payment
Premium
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

Casual Listener

...ard is not blocked. The payment failed. I tried multiple times, same result. I tried switching network, Incognito Mode, entirely different browser.   Note: Yesterday I wanted to check w...

Ver

Spotify Legend

2291 Views

5 replies

0 likes

creditCard
Failure
Payment
  • 2291 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

Newbie

Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...

Eni

Moderator

820 Views

1 replies

1 likes

Payment
Premium
prepaid
Subscriptions
  • 820 Views
  • 1 replies
  • 1 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

Casual Listener

Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...

Billy-J

Spotify Star

1044 Views

1 replies

0 likes

Payment
Premium
Student
student premium
  • 1044 Views
  • 1 replies
  • 0 likes