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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125303 Views

69 replies

9 likes

Premium for Family
  • 125303 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

49959 Views

83 replies

2 likes

  • 49959 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

221319 Views

139 replies

12 likes

  • 221319 Views
  • 139 replies
  • 12 likes

SPOTIFY KEEPS CHARGING ME?!

Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...

Newbie

Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium c...

Luke

Spotify Star

816 Views

1 replies

0 likes

account page
charging
Credit Card
details
Spotify
  • 816 Views
  • 1 replies
  • 0 likes

Trying to update Debit Card info.

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...

Newbie

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. t...

Maxim

Spotify Star

719 Views

1 replies

0 likes

details
Payment
Update
  • 719 Views
  • 1 replies
  • 0 likes