Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: vanilla

Labels

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186346 Views
  • 118 replies
  • 12 likes
  • 186346 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21156 Views
  • 28 replies
  • 4 likes
  • 21156 Views
  • 28 replies
  • 4 likes

Prepaid Vanilla Visa Cards

PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...

  • Regular
  • ...ccept my update details whenever I use Prepaid Vanilla visa cards. My subscription expires, I get a new card and can't update new card's info, always get an error.  
  • Billy-J
  • Spotify Star
  • 7154 Views
  • 11 replies
  • 1 likes
  • prepaid
    Subscriptions
    vanilla
    Visa
  • 7154 Views
  • 11 replies
  • 1 likes