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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Premium.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11392 Views
  • 24 replies
  • 2 likes
  • 11392 Views
  • 24 replies
  • 2 likes

Solved!! 60 days of Premium for free doesn't work

Spotify sended me an email that a gift 60 days of premium, so I already enter my credit card information, but still my account free subscription, looked for subscription and still free, I tried to log out and reinstalling it but it shows the same pro...

  • Casual Listener
  • Spotify sended me an email that a gift 60 days of premium, so I already enter my credit card information, but still my account free subscription, looked for subscription and still free, I tried to lo...
  • Luke
  • Spotify Star
  • 797 Views
  • 5 replies
  • 0 likes
  • Premium.
  • 797 Views
  • 5 replies
  • 0 likes