Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: cant find account

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11268 Views
  • 24 replies
  • 2 likes
  • 11268 Views
  • 24 replies
  • 2 likes

Charged for an account I can't find

PlanFree/PremiumCountry USADeviceLG AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have made 3 accounts with Spotify. On my bank statements, I'm being charged $10.66 every month on the 19th. I have logged into e...

  • Newbie
  • Plan Free/Premium Country  USA Device LG Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have made 3 accounts with Spotify. On...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Being charged
    cant find account
    Cant log on and cant stop payments
    no account with premium
  • 505 Views
  • 1 replies
  • 0 likes