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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
76602 Views
31 replies
2 likes
Moderator
121821 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160278 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
314314 Views
174 replies
13 likes
PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?
Plan Premium Country Indonesia Device Pochophone F3 Operating System Android My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
Visitor
5664 Views
18 replies
0 likes
Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...
Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...
Spotify Star
1300 Views
8 replies
0 likes
PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...
Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10 My Question or Issue I am trying to renew my Premium family subscription using a M...
Moderator
1484 Views
1 replies
0 likes
PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...
Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
Spotify Star
715 Views
1 replies
0 likes
I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...
I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
Spotify Legend
1437 Views
2 replies
0 likes
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
Spotify Legend
708 Views
1 replies
0 likes
Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...
Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before a...
Spotify Star
670 Views
1 replies
0 likes
Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks
Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks
Community Legend
611 Views
1 replies
0 likes
PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...
Plan Trying to use Premium Country Brazil I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
Spotify Star
860 Views
1 replies
0 likes
My Question or IssueThere is no option to change payment. It doesn't even show what payment option I am using. This is like a crucial thing for any subscription plan to show, and it currently does not. I have gone through all the links on the account...
My Question or Issue There is no option to change payment. It doesn't even show what payment option I am using. This is like a crucial thing for any subscription plan to sho...
Spotify Star
792 Views
3 replies
1 likes
Plan : freeMacbook Pro late 2018)Operating System(iOS 10) My Question or Issue i still cannot get spotify premium and it has been a month. is there a problem with your site because my credit card is fije and i have tried 3 different browsers............
Plan : free Macbook Pro late 2018) Operating System (iOS 10) My Question or Issue i still cannot get spotify premium and it has been a month. is there a problem with your s...
Spotify Star
1083 Views
5 replies
0 likes
I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spotify is supposed to be available in Hungary For some reaso...
I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spoti...
Community Legend
636 Views
1 replies
0 likes
PlanPremiumCountry Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The payments always worked and now, all of the sudden, the payment has not gone through even thou...
Plan Premium Country Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The...
Spotify Star
11840 Views
13 replies
0 likes
Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...
Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card,...
Community Legend
981 Views
1 replies
0 likes
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Community Legend
624 Views
1 replies
0 likes
Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my music, help me please
Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my m...
Community Legend
532 Views
1 replies
0 likes
Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...
Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
Casual Listener
1338 Views
1 replies
0 likes
I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?
I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?
Not applicable
1587 Views
7 replies
1 likes
Do you guys have an idea on how to remove the credit card information from the account?
Do you guys have an idea on how to remove the credit card information from the account?
Music Fan
880 Views
1 replies
0 likes
I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I get the error message "Oops, seems your card or paym...
I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I g...
412 Views
0 replies
0 likes
