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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52489 Views
  • 23 replies
  • 4 likes
  • 52489 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32887 Views
  • 19 replies
  • 2 likes
  • 32887 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22153 Views
  • 8 replies
  • 1 likes
  • 22153 Views
  • 8 replies
  • 1 likes

Superuser Contribution Credit/Debit card is not supported for Indonesia as a payment method?

PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?

  • Casual Listener
  • Plan Premium Country Indonesia Device Pochophone F3 Operating System Android   My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
  • Eni
  • Moderator
  • 727 Views
  • 5 replies
  • 0 likes
  • Credit Card
    paymentmethod
  • 727 Views
  • 5 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 507 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 507 Views
  • 1 replies
  • 0 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

  • Visitor
  • Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
  • Luan
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Payment Problems
    Premium Student
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

  • Visitor
  • I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
  • Katerina
  • Spotify Legend
  • 631 Views
  • 2 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
  • 631 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged  twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee.  Wh...
  • Ivan
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • charges
    Credit Card
    fees
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 315 Views
  • 1 replies
  • 0 likes

Credit card

Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks

  • Newbie
  • Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks   
  • Brunelicia
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

I can't use my credit card to pay my subscription

PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...

  • Regular
  • Plan Trying to use Premium Country  Brazil     I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Credit Card
    nubank
    Payments problems
  • 297 Views
  • 1 replies
  • 0 likes

change payment info

My Question or IssueThere is no option to change payment. It doesn't even show what payment option I am using. This is like a crucial thing for any subscription plan to show, and it currently does not. I have gone through all the links on the account...

  • Casual Listener
  •   My Question or Issue There is no option to change payment.  It doesn't even show what payment option I am using.  This is like a crucial thing for any subscription plan to sho...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 3 replies
  • 1 likes
  • Credit Card
    Payment
  • 320 Views
  • 3 replies
  • 1 likes

cannot get spotify premium

Plan : freeMacbook Pro late 2018)Operating System(iOS 10) My Question or Issue i still cannot get spotify premium and it has been a month. is there a problem with your site because my credit card is fije and i have tried 3 different browsers............

  • Regular
  •   Plan : free Macbook Pro late 2018) Operating System (iOS 10)   My Question or Issue  i still cannot get spotify premium and it has been a month. is there a problem with your...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 5 replies
  • 0 likes
  • Credit Card
    Premium
  • 426 Views
  • 5 replies
  • 0 likes

Hungarian credit card is not accepted & can't change country

I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spotify is supposed to be available in Hungary For some reaso...

  • Newbie
  • I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spoti...
  • Luke
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • country
    Credit Card
    Hungary
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Problems with PayPal

PlanPremiumCountry Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The payments always worked and now, all of the sudden, the payment has not gone through even thou...

  • Regular
  •   Plan Premium Country  Belgium     My Question or Issue  I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The...
  • Billy-J
  • Spotify Star
  • 5218 Views
  • 13 replies
  • 0 likes
  • Credit Card
    paypal
  • 5218 Views
  • 13 replies
  • 0 likes

SPOTIFY KEEPS CHARGING ME?!

Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...

  • Newbie
  • Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card,...
  • Luke
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • account page
    charging
    Credit Card
    details
    issue
    Spotify
  • 455 Views
  • 1 replies
  • 0 likes

Credit card charge i dont recognize

Spotify is charging in my credit card a premium service i dont have! How can i cancel this?

  • Casual Listener
  • Spotify is charging in my credit card a premium service i dont have! How can i cancel this? 
  • Luke
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • charge
    Credit Card
  • 223 Views
  • 1 replies
  • 0 likes

I can't pay spotify

Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my music, help me please

  • Newbie
  • Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right.    I need my m...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Credit Card
  • 185 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 848 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 848 Views
  • 1 replies
  • 0 likes

No CC payment option premium account?

I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?

  • Newbie
  • I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?
  • user-removed
  • Not applicable
  • 773 Views
  • 7 replies
  • 1 likes
  • Credit Card
    Payment
    paypal
  • 773 Views
  • 7 replies
  • 1 likes

Remove Credit Card Information

Do you guys have an idea on how to remove the credit card information from the account?

  • Newbie
  • Do you guys have an idea on how to remove the credit card information from the account?
  • amayaelidani
  • Music Fan
  • 453 Views
  • 1 replies
  • 0 likes
  • Credit Card
    remove
    Subscription
  • 453 Views
  • 1 replies
  • 0 likes

Cant use canadian credit card to change from australian subscription

I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I get the error message "Oops, seems your card or paym...

  • Newbie
  • I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I g...
  • 180 Views
  • 0 replies
  • 0 likes
  • country change
    Credit Card
    Subscription
  • 180 Views
  • 0 replies
  • 0 likes

CANT PAY CANT USE PREMIUM

I literally had my bank issue me a credit card JUST to pay for Spotify and now it won't take it. It's valid, it's unlocked for international purchases (I'm from Chile) and still it won't work. This is honestly terrible and by reading some complaints ...

  • Newbie
  • I literally had my bank issue me a credit card JUST to pay for Spotify and now it won't take it. It's valid, it's unlocked for international purchases (I'm from Chile) and still it won't work. This i...
  • osornios
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • complaint
    Credit Card
    Payment
    Premium
  • 219 Views
  • 1 replies
  • 0 likes