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Topics with Label: Credit Card

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7679 Views
  • 23 replies
  • 2 likes
  • 7679 Views
  • 23 replies
  • 2 likes

Superuser Contribution Credit/Debit card is not supported for Indonesia as a payment method?

PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?

  • Casual Listener
  • Plan Premium Country Indonesia Device Pochophone F3 Operating System Android   My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
  • imanjing
  • Visitor
  • 2154 Views
  • 17 replies
  • 0 likes
  • Credit Card
    paymentmethod
  • 2154 Views
  • 17 replies
  • 0 likes

Solved!! Credit Card payment form wont load [Brasil]

Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...

  • Casual Listener
  • Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2   Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...
  • Bittencourt
  • Spotify Star
  • 356 Views
  • 8 replies
  • 0 likes
  • Credit Card
    Subscription Credit Card payment problem
    Subscription Issue
    subscription payment
  • 356 Views
  • 8 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 945 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 945 Views
  • 1 replies
  • 0 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

  • Visitor
  • Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
  • Luan
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Payment Problems
    Premium Student
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

  • Visitor
  • I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
  • Katerina
  • Spotify Legend
  • 996 Views
  • 2 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
  • 996 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
  • Ivan
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Credit Card
    fees
    Premium
  • 437 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 416 Views
  • 1 replies
  • 0 likes

Credit card

Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks

  • Newbie
  • Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks   
  • Brunelicia
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Subscription
  • 381 Views
  • 1 replies
  • 0 likes

I can't use my credit card to pay my subscription

PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...

  • Regular
  • Plan Trying to use Premium Country  Brazil     I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
  • Billy-J
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • Credit Card
    nubank
  • 458 Views
  • 1 replies
  • 0 likes

change payment info

My Question or IssueThere is no option to change payment. It doesn't even show what payment option I am using. This is like a crucial thing for any subscription plan to show, and it currently does not. I have gone through all the links on the account...

  • Casual Listener
  •   My Question or Issue There is no option to change payment.  It doesn't even show what payment option I am using.  This is like a crucial thing for any subscription plan to sho...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 3 replies
  • 1 likes
  • Credit Card
    Payment
  • 499 Views
  • 3 replies
  • 1 likes

cannot get spotify premium

Plan : freeMacbook Pro late 2018)Operating System(iOS 10) My Question or Issue i still cannot get spotify premium and it has been a month. is there a problem with your site because my credit card is fije and i have tried 3 different browsers............

  • Regular
  •   Plan : free Macbook Pro late 2018) Operating System (iOS 10)   My Question or Issue  i still cannot get spotify premium and it has been a month. is there a problem with your s...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 5 replies
  • 0 likes
  • Credit Card
    Premium
  • 648 Views
  • 5 replies
  • 0 likes

Hungarian credit card is not accepted & can't change country

I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spotify is supposed to be available in Hungary For some reaso...

  • Newbie
  • I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spoti...
  • Luke
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • country
    Credit Card
    Hungary
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Problems with PayPal

PlanPremiumCountry Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The payments always worked and now, all of the sudden, the payment has not gone through even thou...

  • Regular
  •   Plan Premium Country  Belgium     My Question or Issue  I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The...
  • Billy-J
  • Spotify Star
  • 7715 Views
  • 13 replies
  • 0 likes
  • Credit Card
    paypal
  • 7715 Views
  • 13 replies
  • 0 likes

SPOTIFY KEEPS CHARGING ME?!

Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...

  • Newbie
  • Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card,...
  • Luke
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • account page
    charging
    Credit Card
    details
    Spotify
  • 660 Views
  • 1 replies
  • 0 likes

Credit card charge i dont recognize

Spotify is charging in my credit card a premium service i dont have! How can i cancel this?

  • Casual Listener
  • Spotify is charging in my credit card a premium service i dont have! How can i cancel this? 
  • Luke
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • charge
    Credit Card
  • 362 Views
  • 1 replies
  • 0 likes

I can't pay spotify

Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right. I need my music, help me please

  • Newbie
  • Hey, I am trying to pay spotify premium but the system does not accept any of my credit cards. I alredy verify that I have enough credit and that the country code is right.    I need my m...
  • Luke
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Credit Card
  • 289 Views
  • 1 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

  • Casual Listener
  • Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i ...
  • theroguemonk
  • Casual Listener
  • 1006 Views
  • 1 replies
  • 0 likes
  • Credit Card
    paypal
    Subscription
  • 1006 Views
  • 1 replies
  • 0 likes

No CC payment option premium account?

I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?

  • Newbie
  • I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?
  • user-removed
  • Not applicable
  • 1052 Views
  • 7 replies
  • 1 likes
  • Credit Card
    Payment
    paypal
  • 1052 Views
  • 7 replies
  • 1 likes

Remove Credit Card Information

Do you guys have an idea on how to remove the credit card information from the account?

  • Newbie
  • Do you guys have an idea on how to remove the credit card information from the account?
  • amayaelidani
  • Music Fan
  • 603 Views
  • 1 replies
  • 0 likes
  • Credit Card
    remove
    Subscription
  • 603 Views
  • 1 replies
  • 0 likes

Cant use canadian credit card to change from australian subscription

I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I get the error message "Oops, seems your card or paym...

  • Newbie
  • I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I g...
  • 258 Views
  • 0 replies
  • 0 likes
  • country change
    Credit Card
    Subscription
  • 258 Views
  • 0 replies
  • 0 likes