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Topics with Label: account not updating

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5877 Views
  • 23 replies
  • 2 likes
  • 5877 Views
  • 23 replies
  • 2 likes

Superuser Contribution I'm being charged for Premium even though I joined my partner's Duo Mix account.

Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...

  • Casual Listener
  • Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium.   I was charged 2...
  • Mihail
  • Spotify Legend
  • 3614 Views
  • 4 replies
  • 0 likes
  • account not updating
    Duo Mix
    Premium Duo
  • 3614 Views
  • 4 replies
  • 0 likes