Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Spotify premium problem

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10064 Views
  • 23 replies
  • 2 likes
  • 10064 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Your premium have been stopped and always you open the app music stop. I still have Duo Plan

PlanDUO PREMIUM CountryFINLAND DeviceSamsung Galaxy S22 Ultra 5G Operating SystemAndroid 13 My Question or IssueI have been 7 years continously premium member and now my card details got old and payment didn't go.I didn't update card details before w...

  • Casual Listener
  • Plan DUO PREMIUM  Country FINLAND  Device Samsung Galaxy S22 Ultra 5G  Operating System Android 13   My Question or Issue I have been 7 years continously premium member ...
  • Tonza
  • Casual Listener
  • 319 Views
  • 3 replies
  • 0 likes
  • "ISSUE"
    Family payment
    Premium Duo
    Spotify premium problem
    stopped working
  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't order a subscription

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...

  • Casual Listener
  • Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
  • Ivan
  • Spotify Legend
  • 529 Views
  • 3 replies
  • 0 likes
  • Spotify Premium
    Spotify premium problem
  • 529 Views
  • 3 replies
  • 0 likes

I feel bu**hurt, I can't get offer price for premium for the silliest reason.

PlanFree/PremiumCountryIndiaDevice(Macbook Pro 2017)Operating System(MacOS Catalina) My Question or IssueSo in India, there is an offer price on Spotify premium plan(prepaid)- 699 bucks for a year instead of 1189.I came across this info on my phone o...

  • Newbie
  • Plan Free/Premium Country India Device (Macbook Pro 2017) Operating System (MacOS Catalina)   My Question or Issue So in India, there is an offer price on Spotify premium plan(prepaid)...
  • Jose_M
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • Indian
    offer
    Spotify premium problem
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 589 Views
  • 2 replies
  • 0 likes