Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Students price problem

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45729 Views
  • 16 replies
  • 4 likes
  • 45729 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28829 Views
  • 19 replies
  • 2 likes
  • 28829 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20205 Views
  • 6 replies
  • 1 likes
  • 20205 Views
  • 6 replies
  • 1 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Cancel
    cancelled
    Premium
    refund
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

Hi everyone!About a week ago, I tried to subscribe to Spotify Premium using thr Student account, so I filled all the info required, including the payment details. The problem came up when I realised that my country was not in the list to apply to thi...

  • Newbie
  • Hi everyone! About a week ago, I tried to subscribe to Spotify Premium using thr Student account, so I filled all the info required, including the payment details. The problem came up when I realise...
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Students price problem
  • 313 Views
  • 1 replies
  • 0 likes

Students price 4,99$ problem

Hi,I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotify Premium.Thank you,Joël

  • Newbie
  • Hi, I want to have the student premium account price of 4,99$/month but im living in Quebec and my University is not the choice... Is it normal?? I would really like to get this discount with Spotif...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Students price problem
  • 171 Views
  • 1 replies
  • 0 likes