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Topics with Label: globe

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

127059 Views

69 replies

9 likes

Premium for Family
  • 127059 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53679 Views

87 replies

4 likes

  • 53679 Views
  • 87 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Faruqq19077

Casual Listener

226714 Views

142 replies

12 likes

  • 226714 Views
  • 142 replies
  • 12 likes

Superuser Contribution Globe Prepaid Payment Method is gone?

Plan Student PremiumCountry Philippines DeviceRedmi Note 7Operating System My Question or IssueGood day all,I'm currently on student premium plan (charges me 65 php monthly), and my payment method is Globe Prepaid (an additional 10 php is charged) bu...

Regular

...remium plan (charges me 65 php monthly), and my payment method is Globe Prepaid (an additional 10 php is charged) but when I'm about to pay again, the option to choose Globe Prepaid doesn't show up, i...

Ver

Spotify Legend

2898 Views

5 replies

0 likes

globe
ph
  • 2898 Views
  • 5 replies
  • 0 likes

Superuser Contribution Paid via Gcash American Express Virtual Card

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos.PlanFree/PremiumCountry PhilippinesDevice Oppo F3

Newbie

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos. ...

Julian

Moderator

4050 Views

1 replies

0 likes

American express
Gcash
globe
virtual pay
  • 4050 Views
  • 1 replies
  • 0 likes

I CAN'T RENEW MY SPOTIFY PREMIUM USING GLOBE

i have been doing this for the past two months, using globe as my means of payment where i will load 140 because the regular spotify fee is 129 + the 15% vat, but as i am trying to renew my payment through mobile, it keeps saying: "It appears that yo...

Casual Listener

i have been doing this for the past two months, using globe as my means of payment where i will load 140 because the regular spotify fee is 129 + the 15% vat, but as i am trying to renew my payment t...

angcoy

Casual Listener

1556 Views

3 replies

0 likes

globe
payment by mobile
philippines
  • 1556 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

Newbie

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of th...

Alfredo

Roadie

1817 Views

1 replies

0 likes

globe
Mobile
option
Pay
Payment
prepaid
smart
  • 1817 Views
  • 1 replies
  • 0 likes

Can't Activate Premium Using Globe Prepaid

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscriptions it said: 'try spotify premium free' I clicked on it an...

Newbie

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the S...

revlys

Casual Listener

1791 Views

1 replies

0 likes

Account
globe
Help
philippines
Premium
prepaid
Spotify
  • 1791 Views
  • 1 replies
  • 0 likes