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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48624 Views
  • 21 replies
  • 4 likes
  • 48624 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20979 Views
  • 6 replies
  • 1 likes
  • 20979 Views
  • 6 replies
  • 1 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

  • Newbie
  • Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
  • Jeremy
  • Moderator
  • 445 Views
  • 2 replies
  • 0 likes
  • Security
  • 445 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wo...
  • Alex
  • Moderator
  • 375 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 375 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • MafeG
  • Moderator
  • 680 Views
  • 6 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 680 Views
  • 6 replies
  • 2 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 538 Views
  • 1 replies
  • 0 likes

Credit card

Hi everyone , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i think i can find my credit card number from this spotify...

  • Visitor
  • Hi everyone 👋 , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i t...
  • Billy-J
  • Spotify Star
  • 528 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 528 Views
  • 3 replies
  • 0 likes

Delete credit card details

I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. How can I do this?

  • Casual Listener
  • I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. &n...
  • 284 Views
  • 0 replies
  • 0 likes
  • Payment
    Security
  • 284 Views
  • 0 replies
  • 0 likes

I do have 2 bank cards and i don't know witch accounts i'm being charges fore

I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.

  • Casual Listener
  • I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.
  • osornios
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 274 Views
  • 3 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution need help! i need payback for someone's using my card on spotify

need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!

  • Casual Listener
  • need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...
  • user-removed
  • Not applicable
  • 1125 Views
  • 2 replies
  • 0 likes
  • Security
  • 1125 Views
  • 2 replies
  • 0 likes

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