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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146384 Views

69 replies

10 likes

Premium for Family
  • 146384 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91975 Views

89 replies

4 likes

  • 91975 Views
  • 89 replies
  • 4 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

Casual Listener

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...

niph

Visitor

3530 Views

8 replies

2 likes

3D
fail
Payment
Security
  • 3530 Views
  • 8 replies
  • 2 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

Newbie

Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...

Jeremy

Spotify Legend

1394 Views

2 replies

0 likes

Security
  • 1394 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

Casual Listener

Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...

Alex

Spotify Legend

1393 Views

4 replies

0 likes

Account
Other
Premium
Security
  • 1393 Views
  • 4 replies
  • 0 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

Visitor

  Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...

Billy-J

Spotify Star

1854 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
Unlimited
  • 1854 Views
  • 1 replies
  • 0 likes

Credit card

Hi everyone , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i think i can find my credit card number from this spotify...

Visitor

Hi everyone 👋, my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i thi...

Billy-J

Spotify Star

1145 Views

3 replies

0 likes

Account
Premium
Security
  • 1145 Views
  • 3 replies
  • 0 likes

Delete credit card details

I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. How can I do this?

Casual Listener

I've cancelled my Premium to prevent automatic renewal. I want to delete my credit card details, for security. I can't seem to do this from the Profile > Account > Subscription page. &n...

550 Views

0 replies

0 likes

Payment
Security
  • 550 Views
  • 0 replies
  • 0 likes

I do have 2 bank cards and i don't know witch accounts i'm being charges fore

I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.

Casual Listener

I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.

osornios

Spotify Star

616 Views

3 replies

0 likes

Account
Security
Subscription
  • 616 Views
  • 3 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

Newbie

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...

osornios

Spotify Star

825 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution need help! i need payback for someone's using my card on spotify

need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!

Casual Listener

need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...

user-removed

Not applicable

2673 Views

2 replies

0 likes

Security
  • 2673 Views
  • 2 replies
  • 0 likes