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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146379 Views

69 replies

10 likes

Premium for Family
  • 146379 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91973 Views

89 replies

4 likes

  • 91973 Views
  • 89 replies
  • 4 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

Regular

Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...

2yung

Casual Listener

5281 Views

16 replies

0 likes

Payment
Subscriptions
  • 5281 Views
  • 16 replies
  • 0 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

Casual Listener

My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...

Archiecarson

Visitor

10626 Views

6 replies

1 likes

Subscriptions
  • 10626 Views
  • 6 replies
  • 1 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

Newbie

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...

Billy-J

Spotify Star

6936 Views

3 replies

0 likes

Subscriptions
  • 6936 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does Premium membership stack?

My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...

Visitor

My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...

AlejaR

Moderator

1560 Views

1 replies

0 likes

Premium
Premium Duo
Premium family
Subscriptions
  • 1560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

Casual Listener

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...

Jeremy

Spotify Legend

489 Views

1 replies

0 likes

Subscriptions
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

Casual Listener

Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...

Eni

Moderator

1869 Views

5 replies

0 likes

Issues
Subscriptions
  • 1869 Views
  • 5 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

Regular

I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...

Fruitcake76

Regular

3098 Views

2 replies

0 likes

Duo
Subscriptions
Switching plans
  • 3098 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?

Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...

Visitor

Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....

Jeremy

Spotify Legend

1906 Views

1 replies

0 likes

Gift Card
Subscriptions
  • 1906 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is spotify raising prices during a pandemic?

So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your company is worth 67 BILLION dollars. What’s the point...

Casual Listener

So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your co...

Mihail

Spotify Legend

803 Views

1 replies

1 likes

announcement
Issues
joe rogan podcast
JRE
Price increase
Prices
problem
Subscriptions
unfair
  • 803 Views
  • 1 replies
  • 1 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

Newbie

Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...

Eni

Moderator

820 Views

1 replies

1 likes

Payment
Premium
prepaid
Subscriptions
  • 820 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No Monthly Subscription

PlanPremium Monthly Subscription Country Poland DevicePCOperating SystemAndroid 10 Windows 10 No Monthly Subscription Option via My PaySafeCard.Yes. There is such a thread, but you haven't done anything with it for a month.Since 2014 I have been buyi...

Casual Listener

Plan Premium Monthly Subscription  Country Poland   Device PC Operating System Android 10 Windows 10     No Monthly Subscription Option via My PaySafeCard...

Mario

Spotify Legend

736 Views

1 replies

0 likes

Subscriptions
  • 736 Views
  • 1 replies
  • 0 likes

Solved!! Free account with premium features

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

Regular

Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...

Billy-J

Spotify Star

2483 Views

9 replies

1 likes

Subscriptions
  • 2483 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution limited offer/gift cards

hey i wanted to ask if the limited offers can be purchased with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that gift card would get me that offer or a regular 1 month sub

Visitor

hey i wanted to ask if the limited offers can be purchased  with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that g...

Elena

Moderator

641 Views

1 replies

0 likes

Subscriptions
  • 641 Views
  • 1 replies
  • 0 likes

Payment Failed for a valid card

PlanPremiumCountryPhilippinesDeviceOppo Reno 10x ZoomOperating SystemAndroid My Question or IssueHi Spotify Team, Hope that you will read this concern of mine. For the past months, the app automatically deducts the 129 php from my debit card but now,...

Visitor

Plan Premium Country Philippines Device Oppo Reno 10x Zoom Operating System Android   My Question or Issue Hi Spotify Team,   Hope that you will read this concern of mine. ...

Billy-J

Spotify Star

814 Views

1 replies

0 likes

Payment
Subscriptions
  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

Visitor

My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...

Mario

Spotify Legend

1365 Views

1 replies

0 likes

Account
Subscriptions
vodafone
Vodafone premium
  • 1365 Views
  • 1 replies
  • 0 likes

Is there any service charge from the bank?

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...

Visitor

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ...

OneByBoo

Roadie

1628 Views

2 replies

0 likes

Charge of more money
Debit Card
Payment
service charge
Subscriptions
  • 1628 Views
  • 2 replies
  • 0 likes

Wrong subscription - cancel

Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...

Visitor

Hello,   I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...

Billy-J

Spotify Star

567 Views

1 replies

0 likes

Subscriptions
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

Casual Listener

Plan Free/Premium   My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...

Xenia

Moderator

1207 Views

3 replies

0 likes

Subscriptions
  • 1207 Views
  • 3 replies
  • 0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

Visitor

Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment ...

OneByBoo

Roadie

626 Views

1 replies

0 likes

Payment
Subscriptions
  • 626 Views
  • 1 replies
  • 0 likes

Unkown users in my Family Plan

I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...

Visitor

I don´t know why but my Premium subscription passed to Family Plan.   Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add.   I...

OneByBoo

Roadie

536 Views

1 replies

0 likes

Subscriptions
  • 536 Views
  • 1 replies
  • 0 likes