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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8032 Views
  • 23 replies
  • 2 likes
  • 8032 Views
  • 23 replies
  • 2 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Kelia1
  • Visitor
  • 7032 Views
  • 5 replies
  • 1 likes
  • Subscriptions
  • 7032 Views
  • 5 replies
  • 1 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 3779 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 3779 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does Premium membership stack?

My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...

  • Newbie
  • My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...
  • AlejaR
  • Moderator
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Duo
    Premium family
    Subscriptions
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regular payment failed this month out of a sudden

PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...

  • Regular
  • Plan Premium Country Portugal   Device Android 6.0 Operating System Windows 10   My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
  • Kazman
  • Visitor
  • 3699 Views
  • 15 replies
  • 0 likes
  • Payment
    Subscriptions
  • 3699 Views
  • 15 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

  • Casual Listener
  • Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...
  • Jeremy
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

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  • Casual Listener
  • Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...
  • Eni
  • Moderator
  • 986 Views
  • 5 replies
  • 0 likes
  • Issues
    Subscriptions
  • 986 Views
  • 5 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

  • Regular
  • I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
  • Fruitcake76
  • Regular
  • 1132 Views
  • 2 replies
  • 0 likes
  • Duo
    Subscriptions
    Switching plans
  • 1132 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?

Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...

Account overview - Spotify - Google Chrome 06.06.2021 14_33_19 (2).png Account overview - Spotify - Google Chrome 06.06.2021 14_35_06 (2).png
  • Visitor
  • Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....
  • Jeremy
  • Spotify Legend
  • 1161 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Subscriptions
  • 1161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is spotify raising prices during a pandemic?

So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your company is worth 67 BILLION dollars. What’s the point...

  • Casual Listener
  • So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your co...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 1 likes
  • announcement
    Issues
    joe rogan podcast
    JRE
    Price increase
    Prices
    problem
    Subscriptions
    unfair
  • 513 Views
  • 1 replies
  • 1 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 561 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 561 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No Monthly Subscription

PlanPremium Monthly Subscription Country Poland DevicePCOperating SystemAndroid 10 Windows 10 No Monthly Subscription Option via My PaySafeCard.Yes. There is such a thread, but you haven't done anything with it for a month.Since 2014 I have been buyi...

  • Casual Listener
  • Plan Premium Monthly Subscription  Country Poland   Device PC Operating System Android 10 Windows 10     No Monthly Subscription Option via My PaySafeCard...
  • Mario
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Free account with premium features

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...
  • Billy-J
  • Spotify Star
  • 1822 Views
  • 9 replies
  • 1 likes
  • Subscriptions
  • 1822 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution limited offer/gift cards

hey i wanted to ask if the limited offers can be purchased with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that gift card would get me that offer or a regular 1 month sub

  • Visitor
  • hey i wanted to ask if the limited offers can be purchased  with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that g...
  • Elena
  • Moderator
  • 442 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 442 Views
  • 1 replies
  • 0 likes

Payment Failed for a valid card

PlanPremiumCountryPhilippinesDeviceOppo Reno 10x ZoomOperating SystemAndroid My Question or IssueHi Spotify Team, Hope that you will read this concern of mine. For the past months, the app automatically deducts the 129 php from my debit card but now,...

  • Visitor
  • Plan Premium Country Philippines Device Oppo Reno 10x Zoom Operating System Android   My Question or Issue Hi Spotify Team,   Hope that you will read this concern of mine. ...
  • Billy-J
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

  • Visitor
  • My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...
  • Mario
  • Spotify Legend
  • 1036 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
    vodafone
    Vodafone premium
  • 1036 Views
  • 1 replies
  • 0 likes

Is there any service charge from the bank?

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...

  • Visitor
  • Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ...
  • OneByBoo
  • Roadie
  • 1063 Views
  • 2 replies
  • 0 likes
  • Charge of more money
    Debit Card
    Payment
    service charge
    Subscriptions
  • 1063 Views
  • 2 replies
  • 0 likes

Wrong subscription - cancel

Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...

  • Visitor
  • Hello,   I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

  • Casual Listener
  • Plan Free/Premium   My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...
  • Xenia
  • Moderator
  • 914 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 914 Views
  • 3 replies
  • 0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

  • Visitor
  • Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment ...
  • OneByBoo
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 457 Views
  • 1 replies
  • 0 likes

Unkown users in my Family Plan

I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...

  • Visitor
  • I don´t know why but my Premium subscription passed to Family Plan.   Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add.   I...
  • OneByBoo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 398 Views
  • 1 replies
  • 0 likes