Announcements

Topics with Label: Double Charged

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61519 Views
  • 25 replies
  • 5 likes
  • 61519 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36695 Views
  • 19 replies
  • 2 likes
  • 36695 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Superuser Contribution Double billed since 2018 - refund demanded

PlanPremiumCountryUKDeviceMacbook Pro 2020 modelOperating SystemMacOS My Question or IssueWe have just discovered that we have been paying twice for Spotify premium since October of 2018! We only discovered this when we contacted the help desk to ask...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro 2020 model Operating System MacOS   My Question or Issue We have just discovered that we have been paying twice for Spotify premium since Oct...
  • nmcbennett
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Double Charged
    overpaid
    Refund Requested
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being Double Charged for Premium Student Account

PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...

  • Visitor
  • Plan Premium Student Country Indonesia   My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
  • Ivan
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • billing
    Double Charged
    Premium Student
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

  • Newbie
  •   Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Double billed
    Double Charged
    Premium accounts
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

  • Newbie
  • In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...
  • Daisy
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • double
    Double billed
    Double Charge
    Double Charged
    Double payments
    Payment
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Monthly Payment for Premium

Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...

  • Casual Listener
  • Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did pu...
  • meahtenoha
  • Spotify
  • 467 Views
  • 4 replies
  • 0 likes
  • Double Charged
    premium subscription
  • 467 Views
  • 4 replies
  • 0 likes

$100/12 months Subscription Model ($20 off)

Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...

  • Casual Listener
  • Hello, I already have Premium subscription with monthly payment of $9.99 + tax,  but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium.&nb...
  • user-removed
  • Not applicable
  • 537 Views
  • 3 replies
  • 1 likes
  • Double Charged
    premium subscription
  • 537 Views
  • 3 replies
  • 1 likes

Payment Isn't Taking

I recently graduated college and got an email that my supscription would automatically change to regular subscription. I didn't have the money to pay for my scbscriptions so I stopped because I knew I could just pay the backpayment later. So, I get m...

  • Newbie
  • I recently graduated college and got an email that my supscription would automatically change to regular subscription. I didn't have the money to pay for my scbscriptions so I stopped because I knew ...
  • 803 Views
  • 0 replies
  • 0 likes
  • Back pay
    Double Charged
    Student discount USA
  • 803 Views
  • 0 replies
  • 0 likes