Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
PlanPremiumCountryUKDeviceMacbook Pro 2020 modelOperating SystemMacOS My Question or IssueWe have just discovered that we have been paying twice for Spotify premium since October of 2018! We only discovered this when we contacted the help desk to ask...
Casual Listener
Plan Premium Country UK Device Macbook Pro 2020 model Operating System MacOS My Question or Issue We have just discovered that we have been paying twice for Spotify premium since Oct...
nmcbennett
Casual Listener
451 Views
2 replies
0 likes
PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...
Visitor
Plan Premium Student Country Indonesia My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
Ivan
Spotify Legend
596 Views
1 replies
0 likes
PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....
Newbie
Plan Premium Family Country Canada Device Pixel 2 Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
Billy-J
Spotify Star
519 Views
1 replies
0 likes
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...
Casual Listener
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did pu...
meahtenoha
Spotify
862 Views
4 replies
0 likes
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium. I did purchase this one-time payment and it cost me a total...
Casual Listener
Hello, I already have Premium subscription with monthly payment of $9.99 + tax, but I got the promotional message offering price of $99.00 + tax for one-time payment of 12 months of Premium.&nb...
user-removed
Not applicable
923 Views
3 replies
1 likes