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Topics with Label: Bad customer service

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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131426 Views

69 replies

10 likes

Premium for Family
  • 131426 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65041 Views

89 replies

4 likes

  • 65041 Views
  • 89 replies
  • 4 likes

Superuser Contribution Charged 2x my rate for 10 months and can't get a refund after 1 HOUR AND 15 MINUTES in support chat

Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded my account the 2 months worth and reverted my char...

Visitor

Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded...

Elena

Moderator

604 Views

1 replies

0 likes

Bad customer service
  • 604 Views
  • 1 replies
  • 0 likes

Spotify robbed me!

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify acco...

Regular

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a  spotify subscription through them, and in ...

Tom

Community Legend

2044 Views

6 replies

2 likes

Bad customer service
Spotify
theft
  • 2044 Views
  • 6 replies
  • 2 likes