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Topics with Label: Bad customer service

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6132 Views
  • 23 replies
  • 2 likes
  • 6132 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged 2x my rate for 10 months and can't get a refund after 1 HOUR AND 15 MINUTES in support chat

Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded my account the 2 months worth and reverted my char...

  • Visitor
  • Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded...
  • Elena
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • Bad customer service
  • 483 Views
  • 1 replies
  • 0 likes

Spotify robbed me!

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify acco...

  • Regular
  • So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a  spotify subscription through them, and in ...
  • Tom
  • Community Legend
  • 1617 Views
  • 6 replies
  • 2 likes
  • Bad customer service
    Spotify
    theft
  • 1617 Views
  • 6 replies
  • 2 likes