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Topics with Label: Premium accounts

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

127745 Views

69 replies

9 likes

Premium for Family
  • 127745 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

54638 Views

87 replies

4 likes

  • 54638 Views
  • 87 replies
  • 4 likes

Solved!!Superuser Contribution Got an (audio) ad from Spotify despite premium

PlanPremiumCountryRomaniaDeviceDesktop appOperating SystemWindows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called something like "Brandon &". It was not an embedded ad, it came from Spotify,...

Newbie

Plan Premium Country Romania Device Desktop app Operating System Windows 10   I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called so...

splambob

Casual Listener

17740 Views

23 replies

10 likes

podcast
Premium accounts
  • 17740 Views
  • 23 replies
  • 10 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

Newbie

  Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...

Billy-J

Spotify Star

483 Views

1 replies

0 likes

Double billed
Double Charged
Premium accounts
  • 483 Views
  • 1 replies
  • 0 likes

Premium account not recognized

PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...

Regular

  Plan Premium Country USA Device Google Pixel & Google home Operating System Android   My Question or Issue  Hi - I have a premiun account and I have been having issues...

Billy-J

Spotify Star

555 Views

1 replies

0 likes

Account subscription
Premium accounts
  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Does Spotify still do a Spotify One Plus One account?

I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and get a new 'family' subscription (even tho' there's...

Casual Listener

I'm leaving my family Premium group but want to set up a new Premium acount for myself and my partner at our new home. Is there a Spotify One Plus One option? Or would be have to go the whole hog and...

pollyhubner1

Casual Listener

1139 Views

2 replies

0 likes

Premium accounts
  • 1139 Views
  • 2 replies
  • 0 likes