Topics with Label: Subscribtion

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45801 Views
  • 16 replies
  • 4 likes
  • 45801 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20231 Views
  • 6 replies
  • 1 likes
  • 20231 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution New account created with already taken email

PlanPremium/StudentCountrySweden My Question or IssueI clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also create a new account which I at first did not notice.I then went on and a...

  • Newbie
  • Plan Premium/Student Country Sweden   My Question or Issue I clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also creat...
  • Mihail
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Subscribtion
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.PlanFreePaisMexicoDispositivoLaptop y Nokia 3.1 PlusSOWindows 10 y Android 10

  • Newbie
  • Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen. Plan Free Pais Mexico Dispositivo Laptop y Nokia 3.1 Plus SO ...
  • Xenia
  • Moderator
  • 396 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscribtion
    Suscripción
    trouble
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

  • Casual Listener
  • Hi,   I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...
  • propa_surf
  • Casual Listener
  • 481 Views
  • 3 replies
  • 0 likes
  • Charged twice
    refund
    Subscribtion
  • 481 Views
  • 3 replies
  • 0 likes

Double charged

I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely ...

  • Casual Listener
  • I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have pai...
  • osornios
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 244 Views
  • 3 replies
  • 0 likes

Gift Spotify to a friend

My Question or IssueHi, guys I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. I read that it's possible but can someone tell me how exactly and if i...

  • Not applicable
  •   My Question or Issue Hi, guys   I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. ...
  • Jose_M
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Subscribtion
  • 428 Views
  • 1 replies
  • 0 likes

I tried to get the 3 months for $9.99 offer but it says I am not eligible for the offer

PlanFree/PremiumCountry United States DeviceiPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country  United States  Device iPhone 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mantisentil
  • Community Legend
  • 387 Views
  • 4 replies
  • 0 likes
  • Premium 3 Month Trial
    Subscribtion
  • 387 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to pay with debit card - wrong country error

PlanPremiumCountry Sweden My Question or Issue I'm trying to continue my subscription but when I put my card details in I get an error saying the card does not match my country The cards billing address is in Sweden as is my account The card is issue...

  • Newbie
  • Plan Premium Country  Sweden  My Question or Issue  I'm trying to continue my subscription but when I put my card details in I get an error saying the card does not match my count...
  • Guido
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • billing
    Debit Card
    failed
    Subscribtion
  • 323 Views
  • 1 replies
  • 0 likes

Subscription went up from £9.99 to £15.99 without notice!!! Help!

Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... PlanPremiumCountryUK

  • Regular
  • Hi folks!   My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help...   Plan Premium Country UK    
  • 7Surf7
  • Regular
  • 611 Views
  • 6 replies
  • 1 likes
  • Account
    Payment Problems
    Subscribtion
    support
  • 611 Views
  • 6 replies
  • 1 likes

Can I pay Premium with "Current Account"? (Not with Credit Card)

I just would like to know if I can pay the subscription to Premium with my Current Account number, the reason is to domicile a bank payment (for some personal benefits).I don't want to pay with card number because it doesn't count on the banc require...

  • Newbie
  • I just would like to know if I can pay the subscription to Premium with my Current Account number, the reason is to domicile a bank payment (for some personal benefits). I don't want to pay with car...
  • 178 Views
  • 0 replies
  • 0 likes
  • Current Account
    Premium
    Subscribtion
  • 178 Views
  • 0 replies
  • 0 likes

I got spotify prem with a gift card and now I can't subscribe to normal spotify monthly

Hello,I used a spotify premium gift card 1 month ago and in 2 days or so my prem will expire. But I want to keep my prem monthy. But when I click on the "change or cancel" in /account/subscription/ page it does nothing but just refreshing the page.Th...

  • Newbie
  • ...hat can I do? I also supposedly  I recall seeing monthly subscribtion for normal premium and putting my card info pressed start premium. It instantly sent me to completion page and I thought I've d...
  • 257 Views
  • 0 replies
  • 0 likes
  • Monthly
    Premium
    Subscribtion
  • 257 Views
  • 0 replies
  • 0 likes