Double charged

[jsissenah]

• I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely keeping track of my spending. But heck 9.99 and 14.99 adds up over the time I have upgraded. Unsure if this will be resolved but would like to hope so. And I enjoy the service.

[osornios]

Hey @jsissenah 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

Hope it helps. 🙂

[jsissenah]

Receipts show for 1 but banking info shows paying twice one for 9.99 and the other showing on receipt that it’s 14.99 and have only upgraded to the family pkg

[osornios]

@jsissenah 

So it seems you're paying two different accounts: a regular Premium, and a Family plan.