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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76324 Views
  • 27 replies
  • 5 likes
  • 76324 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43384 Views
  • 19 replies
  • 2 likes
  • 43384 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31419 Views
  • 17 replies
  • 3 likes
  • 31419 Views
  • 17 replies
  • 3 likes

Premium Duo Page is not appearing

PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...

  • Casual Listener
  • Plan Premium Duo   Country India   Device Desktop PC   Operating System Windows 10   My Question or Issue   I've recently changed from Premium to Premium Duo. I...
  • Maxim
  • Spotify Star
  • 491 Views
  • 5 replies
  • 0 likes
  • Duo
    eligible
    Error
    Premium
    Switch
  • 491 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not eligible for Duo anymore

PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...

  • Casual Listener
  • ...he same house for the time being) use Spotify Premium daily (me on my phone and laptop, her on her Echo Dot speaker), and I learned that I wasn't eligible for this subscription anymore for no a...
  • Novy
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • Duo
    eligible
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes