Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: eligible

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8045 Views
  • 23 replies
  • 2 likes
  • 8045 Views
  • 23 replies
  • 2 likes

Premium Duo Page is not appearing

PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...

  • Casual Listener
  • Plan Premium Duo   Country India   Device Desktop PC   Operating System Windows 10   My Question or Issue   I've recently changed from Premium to Premium Duo. I...
  • Maxim
  • Spotify Star
  • 614 Views
  • 5 replies
  • 0 likes
  • Duo
    eligible
    Premium
    Switch
  • 614 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not eligible for Duo anymore

PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...

  • Casual Listener
  • ...he same house for the time being) use Spotify Premium daily (me on my phone and laptop, her on her Echo Dot speaker), and I learned that I wasn't eligible for this subscription anymore for no a...
  • Novy
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • Duo
    eligible
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes