Premium Duo Page is not appearing

gauss_hat · 2021-09-08

Plan

Premium Duo

Country

India

Device

Desktop PC

Operating System

Windows 10

My Question or Issue

I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Members.

Please help!

Maxim · 2021-09-08

Hey @gauss_hat ,

Thanks for reaching out.

Can you check if you can invite someone to the Duo plan on this page?

Let me know how it goes 🙂

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gauss_hat · 2021-09-08

Hey Maxim,

I'm getting this page right now. Not sure what to do.

Maxim · 2021-09-08

Hey @gauss_hat ,

Thanks for the screenshot!

Can you give it a try in another browser and/or another device? 🙂

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gauss_hat · 2021-09-08

Hey Maxim,

I tried using Firefox and on my Android. Getting the same page. 😐

Maxim · 2021-09-08

Hey @gauss_hat ,

Thanks for letting me know.

Please give it one more try while being connected to another network.

If that also doesn't work, I'd recommend reaching out to Spotify's Support team here. 🙂

MaximSpotify Star

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