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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...
Newbie
Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo s...
Christina_369
Visitor
57210 Views
13 replies
2 likes
PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...
Newbie
Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I h...
MihailY
Moderator
630 Views
3 replies
0 likes
PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy S9Operating SystemAndroid Oreo Summary of IssueI recently purchased a Spotify Duo Plan as my partner and I moved in together and it only made sense to consolidate or plan. We both cha...
Newbie
Plan Premium Duo Country United States of America Device Samsung Galaxy S9 Operating System Android Oreo Summary of Issue I recently purchased a Spotify Duo Plan as my partner a...
196521
Newbie
1714 Views
4 replies
0 likes
Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...
Casual Listener
Plan: Duo Country: UK Device: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen s...
Noname66467
Visitor
26977 Views
6 replies
1 likes
Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see. I have 2 Amazon Echo Dots, each one has a different Amazon account, and I have a Spotify DUO account ...
Visitor
...different Amazon account, and I have a Spotify DUO account which supposedly let me have 2 streaming session at the same time, because it let me creates 2 separated accounts. The funny t...
Nkinsey
Visitor
14770 Views
9 replies
3 likes
PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...
Casual Listener
Plan Duo My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't k...
ThisCommunitySucks
Community Legend
8011 Views
5 replies
1 likes
I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as I've already got premium so how, for the love of al...
Regular
I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it a...
orangedistrict
Regular
1715 Views
9 replies
3 likes
PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?
Visitor
...e Spotify Duo and Family plans for my country?
Billy-J
Spotify Star
3817 Views
3 replies
3 likes
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
Casual Listener
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
Susan_GP
Moderator
22237 Views
8 replies
0 likes
PlanDuoCountrySpain Operating SystemMe: Windows 10Her: MacBook Pro My Question or IssueHello,So me and my girlfriend are living together in Spain and decided to change to the Duo premium to save money. I've used the address we both live in and its be...
Casual Listener
Plan Duo Country Spain Operating System Me: Windows 10 Her: MacBook Pro My Question or Issue Hello, So me and my girlfriend are living together in Spain and decided to c...
Maxim
Spotify Star
3201 Views
5 replies
0 likes
PlanPremium (Duo)CountryUsaDeviceAnyOperating SystemiOS, Android My Question or IssueAfter sending multiple invites, my girlfriend has been unable to accept them after entering the same address I have in my account, with the the message stating that ...
Newbie
Plan Premium (Duo) Country Usa Device Any Operating System iOS, Android My Question or Issue After sending multiple invites, my girlfriend has been unable to accept them after e...
Maxim
Spotify Star
471 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...
Casual Listener
Plan Free/Premium Country Canada (Québec) My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Q...
somarcou
Visitor
13140 Views
17 replies
1 likes
The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...
Casual Listener
The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
MihailY
Moderator
2498 Views
5 replies
0 likes
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...
Newbie
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our h...
Luan
Spotify Star
556 Views
1 replies
0 likes
Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...
Regular
Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my s...
Vedista
Newbie
2051 Views
2 replies
0 likes
Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or is it about actual premium plan? We don't care with ...
Newbie
Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or i...
Yordan
Moderator
969 Views
1 replies
0 likes
Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...
Songwriter
Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information a...
Ver
Spotify Legend
1866 Views
3 replies
0 likes
PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...
Casual Listener
Plan Premium Duo Country India Device Desktop PC Operating System Windows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I...
Maxim
Spotify Star
1018 Views
5 replies
0 likes
I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...
Newbie
...s no better economically than the latter, let alone that I cannot select other plans such as Spotify Duo which me and my partner would dearly love to do. Because of this huge price difference, k...
Maxim
Spotify Star
920 Views
1 replies
0 likes
I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...
Regular
I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
Fruitcake76
Regular
3141 Views
2 replies
0 likes