Trouble with 2 Alexa's Echo Dots and Spotify DUO

[andrecavero]

Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see.

I have 2 Amazon Echo Dots, each one has a different Amazon account, and I have a Spotify DUO account which supposedly let me have 2 streaming session at the same time, because it let me creates 2 separated accounts.

The funny thing is that when I ask Alexa to play music in one devices the other one stop playing and start playing the song that I asked to play in the first device. I've checked and both have their individual settings done right and It's driving me crazy.

Maybe someone can help! Thx in advance!

Plan: Premium DUO

Country: Perú, South America

Devices: Amazon Echo Dot 3rd GEN

[lesc1958]

I am having the same sort of problem.

I am considering getting the Duo account but cannot find any information on whether each Spotify account has to be logged onto specific Alexa devices.

I currently have 7 Alexa devices which allows me to play music either in separate rooms or combined in different groups around the building.

If I have a Duo account, does that account automatically allow me to play two different pieces of music at the same time on different devices.

I have looked on the Amazon app and it only allows me to register one Spotify account, so even though the Duo account is two accounts, there is no availability to register both accounts.

How does the Duo recognise two separate tunes are being played on the same account?

cheers

Les

[LEWIS103]

Same Problem, I will try and explain clearly.

Wife and I have several Echo's throughout our house.

We share an Amazon account, but Alexa recognizes our voices.

We have a Spotify Duo account.

Our Amazon Echo's will only play from "Trevor's" (my) Spotify account when using voice commands. (So my wife can never play from her Spotify)

We are able to "trick" it by using the actual Spotify App and saying "Alexa, connect to my phones Spotify" and then both connecting to different echos.

This is not a consistent work around and pretty frustrating.

In a perfect world:

When my wife says "Alexa, play XXXX", her Spotify account would be used, because Alexa recognizes her voice.

When I say "Alexa, play XXXX", my Spotify account would be used, because Alexa recognizes her voice.

[Elena]

Hey folks,

Sorry for the delayed reply, we've just come across this thread.

@andrecavero and @LEWIS103, keep in mind that each Spotify account has to be linked to an individual Amazon account in each Echo Dot. Also, make sure that both speakers aren’t linked with each other, as this can interfere between them when asking to play different content at the same time.

We recommend unlinking the accounts, restarting your devices, and linking them back. You can find the steps to do so here.

@lesc1958, Premium Duo is a discount plan for two people living in the same household - each with their own individual account. As you mentioned, it’s not possible to link more than one Spotify account to the same Amazon account, so the other person would need to have their own Amazon account to which they can link their Spotify account to use it through their Alexa devices.

You can also leave a +Vote here to support the idea for implementing the feature to link more than one Spotify account to one Amazon account.

We hope this helps. If you have any questions, we're just a reply away.

Cheers!

[dvince247]

I vote yes. One solution for the topic.

Best Regards

Humbero

[AB5605]

My wife and I have Spotify Duo and use Alexa.  I created an Amazon Household and added her.  Her Amazon account is linked to her Spotify account and my Amazon account is linked to my Spotify account.  Now all we have to do is say “Alexa switch account”.    Alexa will say which account is being used and will be connected to the corresponding Spotify account.  It works well.