Duo Share Link Does not work - Says it is expired

[Arbsn]

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expired on her computer and cell phone. Both of our accounts are set to "CANADA". I have tried logging in / out with both devices multiple times including trying incognito mode on both computers. We have tried changing the address / using a different address. We have finely combed through Spotify Community Answers and nothing works. This has been a horrible experience to say the least. Spotify for such a big organization should have a better support structure. This is way too complex and buggy, why not just use a QR code or a direct email link to the shared account. 

Does anyone have a solution? 

Much appreciated

[Elena]

Hey there @Arbsn!

Thanks you for reaching out to us on the Community and we're sorry to hear that you have trouble.

Just to confirm, have you tried sending out a new invitation by logging in here and following the process?

We'd also recommend trying to send out a new invite and accepting it on a different network.

Keep us in loop! We'll do our best to help you solve this as quickly as possible.

Take care!

[Arbsn]

Hi Elena

"Just to confirm, have you tried sending out a new invitation by logging in here and following the process?"

There's no new invitation. The duo share link stays the same regardless of where we log in from. If you try to go to the link, it says that it is expired. We've tried different networks, VPN, using mobile network only, different wifis. Nothing seems to be working...

[Elena]

Thanks for getting back to us @Arbsn!

In this case we could recommend getting in touch with our support team here.

They would be able to take a closer look backstage and help you with the link.

Just bear in mind that they are unfortunately experiencing some delays at the moment due to the current situation. 

Keep us posted on how it goes.

[mawimey]

Hi! I have the same issue as the original poster. We've tried everything but were still getting the same link. Its not generating a new one.

[MihailY]

Hey @mawimey,

Thanks for reaching out.

Can you please try opening the link on a different device using a different internet connection by a different provider?

Let us know if that helps.