Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195318 Views
123 replies
12 likes
- 195318 Views
- 123 replies
- 12 likes
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22185 Views
28 replies
4 likes
- 22185 Views
- 28 replies
- 4 likes
Solved!! Premium Duo Not Working
PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...
...s no link in my account and when I use the invite link (per the Spotify help page), nothing happens - the circle goes around and around.
Visitor
4458 Views
9 replies
1 likes
Account
Premium
- 4458 Views
- 9 replies
- 1 likes
Solved!!Superuser Contribution Payment failed
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. ...
Visitor
5247 Views
12 replies
1 likes
Account
Other
Premium
Subscription
- 5247 Views
- 12 replies
- 1 likes
Superuser Contribution If I switch to Premium Duo with I loose my Hulu?
PlanPremiumCountryUSADeviceAndroidOperating SystemOreo My Question or IssueI was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.
Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the stand...
Casual Listener
9058 Views
9 replies
0 likes
Account
Premium
Subscription
- 9058 Views
- 9 replies
- 0 likes
Solved!!Superuser Contribution Switch from Basic Family to Basic Duo
PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...
Plan Basic/Premium Country US Device Any Operating System Any My Question or Issue I wanted to change from my Basic Family to Basic Duo. However there is no option to d...
Moderator
289 Views
3 replies
1 likes
Account
Premium
Subscription
- 289 Views
- 3 replies
- 1 likes
Solved!! Access to Hulu not working
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
...rying to login via username and password. I've tried logging into Hulu through my Spotify Account > Your Services > hulu Start Watching. This takes me to a Hulu login. I c...
Visitor
12127 Views
21 replies
1 likes
Account
- 12127 Views
- 21 replies
- 1 likes
Superuser Contribution Duo account and invitee not getting premium benefits
PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...
Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18 My Question or Issue It’s been months now since i invited someone under my duo premium account, b...
Moderator
844 Views
7 replies
0 likes
Account
Premium
- 844 Views
- 7 replies
- 0 likes
Solved!!Superuser Contribution How to pay for spotify yearly
PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...
...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
Visitor
52769 Views
9 replies
0 likes
Account
Account subscription
Premium help
Subscription
Subscription payment options
yearly
- 52769 Views
- 9 replies
- 0 likes
Superuser Contribution Unable to setup the adress
PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...
Plan Free/Premium , trying to have Duo subscription Country Fr Device iPhone SE Operating System iOS 18.1 My Question or Issue Hello ! I’m trying to jo...
Moderator
446 Views
3 replies
0 likes
Account
Subscription
- 446 Views
- 3 replies
- 0 likes
Unlink Hulu and Spotify
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
Visitor
15893 Views
6 replies
0 likes
Account
- 15893 Views
- 6 replies
- 0 likes
Cant downgrade my Premium Duo to Premium
Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)
Title said it all why cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)
Spotify Star
1871 Views
4 replies
2 likes
Account
Premium
- 1871 Views
- 4 replies
- 2 likes
Solved!!Superuser Contribution Not letting me join my partner's duo plan!
PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...
Plan Duo Country Canada My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...
Moderator
4053 Views
5 replies
1 likes
Account
Premium
Subscription
- 4053 Views
- 5 replies
- 1 likes
Superuser Contribution Cobrança indevida de 21,90
Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!
Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!
Moderator
449 Views
1 replies
0 likes
Account
- 449 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
Regular
11833 Views
36 replies
1 likes
Account
Premium
Subscription
- 11833 Views
- 36 replies
- 1 likes
How do I "upgrade" from Premium to Premium Duo?
PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...
Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
Spotify Star
2947 Views
3 replies
0 likes
Account
- 2947 Views
- 3 replies
- 0 likes
Superuser Contribution Cant get premium and get sent to an error page
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
Casual Listener
4447 Views
12 replies
0 likes
Account
Subscription
- 4447 Views
- 12 replies
- 0 likes
How can i quit a duo plan
PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription
Plan DUO Country SPAIN Device Iphone 14 Operating System My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...
Spotify Star
381 Views
1 replies
0 likes
Account
Premium
Subscription
- 381 Views
- 1 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.
Moderator
1518 Views
3 replies
0 likes
Account
Premium
Subscription
- 1518 Views
- 3 replies
- 0 likes
Can't change my country (United States of America not available)
PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...
Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11 My Question or Issue Hello, I would like to change my account...
Spotify Star
266 Views
1 replies
0 likes
Account
Payment
Payment Update
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Duo Share Link Does not work - Says it is expired
The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...
The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
Moderator
2040 Views
5 replies
0 likes
Account
Duo
Premium
- 2040 Views
- 5 replies
- 0 likes
Superuser Contribution From duo to two student
PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?
Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
Moderator
257 Views
1 replies
0 likes
Account
- 257 Views
- 1 replies
- 0 likes