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Topics with Label: Account

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13400 Views
  • 26 replies
  • 2 likes
  • 13400 Views
  • 26 replies
  • 2 likes

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

  • Casual Listener
  • ...rying to login via username and password.    I've tried logging into Hulu through my Spotify Account > Your Services > hulu Start Watching.  This takes me to a Hulu login.  I c...
  • fueledbygelato
  • Casual Listener
  • 500 Views
  • 7 replies
  • 0 likes
  • Account
  • 500 Views
  • 7 replies
  • 0 likes

Superuser Contribution Adding a new credit card - Failed payment

PlanPremiumCountryCanada DevicePC/MobileOperating SystemWindows 11/Android My Question or IssueHello, I got a new credit card and I'm trying to add it to my Spotify account so that my subscription payments will go on it instead of on one of my other ...

  • Newbie
  • ...potify account so that my subscription payments will go on it instead of on one of my other cards.   It's active and working, I've used it for one of my Streaming subscriptions, with no p...
  • AlejaR
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 370 Views
  • 1 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

  • Casual Listener
  • How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 
  • 1226594433
  • Visitor
  • 14595 Views
  • 6 replies
  • 0 likes
  • Account
  • 14595 Views
  • 6 replies
  • 0 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1692 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1692 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 42678 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 42678 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...
  • Yordan
  • Moderator
  • 3528 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3528 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

  • Visitor
  • Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  
  • Eni
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 10163 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 10163 Views
  • 36 replies
  • 1 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

  • Visitor
  • Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
  • Billy-J
  • Spotify Star
  • 2625 Views
  • 3 replies
  • 0 likes
  • Account
  • 2625 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 2946 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2946 Views
  • 12 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

  • Visitor
  •   Plan DUO Country SPAIN Device Iphone 14  Operating System     My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  • ...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.
  • Eni
  • Moderator
  • 1211 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1211 Views
  • 3 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

  • Newbie
  •   Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my account...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Payment Update
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
  • MihailY
  • Moderator
  • 1768 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1768 Views
  • 5 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

  • Visitor
  •   Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
  • OscarDC
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
  • 牧田紅葉
  • Visitor
  • 52451 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 52451 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Music Fan
  • ...rom Italy to Romania next year for work. I would like to know if my premium account will continue to work and if I need to change country in my profile. I would not like to change the contents of the o...
  • Alex
  • Spotify Legend
  • 3848 Views
  • 5 replies
  • 0 likes
  • Account
  • 3848 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the pict...
  • Alex
  • Spotify Legend
  • 64240 Views
  • 33 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 64240 Views
  • 33 replies
  • 10 likes

Duplicate Duo Plan Payment

Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...

  • Newbie
  • Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the p...
  • Maxim
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
  • 451 Views
  • 1 replies
  • 0 likes