Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Account

Labels

Forum Posts

Superuser Contribution Moving from US to Canada

PlanPremiumCountryUS->Canada My Question or IssueI tried to change my account from Premium Individual to Family and change my country of residence at the same time. I followed the instructions here, and it lets me change and add Canada details, but w...

Newbie

  Plan Premium Country US->Canada   My Question or Issue I tried to change my account from Premium Individual to Family and change my country of residence at the same time. I f...

Ivelina

Moderator

71 Views

1 replies

0 likes

Account
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I switch to Premium Duo with I lose my Hulu?

Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

Newbie

  Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan fro...

sophcoli

Visitor

9954 Views

11 replies

0 likes

Account
Premium
Subscription
  • 9954 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

...rying to login via username and password.    I've tried logging into Hulu through my Spotify Account > Your Services > hulu Start Watching.  This takes me to a Hulu login.  I c...

coco-choco-nut

Casual Listener

21920 Views

23 replies

2 likes

Account
  • 21920 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

  Plan Basic/Premium Country US Device Any Operating System Any   My Question or Issue I wanted to change from my Basic Family to Basic Duo.  However there is no option to d...

Vasil

Moderator

1447 Views

5 replies

1 likes

Account
Premium
Subscription
  • 1447 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

kyjbusta1369

Visitor

6140 Views

13 replies

1 likes

Account
Other
Premium
Subscription
  • 6140 Views
  • 13 replies
  • 1 likes

Solved!! Premium Duo Not Working

PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...

Regular

...s no link in my account and when I use the invite link (per the Spotify help page), nothing happens - the circle goes around and around.

Brallen57

Visitor

4586 Views

9 replies

1 likes

Account
Premium
  • 4586 Views
  • 9 replies
  • 1 likes

Superuser Contribution Duo account and invitee not getting premium benefits

PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...

Casual Listener

Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18   My Question or Issue It’s been months now since i invited someone under my duo premium account, b...

Eni

Moderator

905 Views

7 replies

0 likes

Account
Premium
  • 905 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

Casual Listener

Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to jo...

Dessi

Moderator

473 Views

3 replies

0 likes

Account
Subscription
  • 473 Views
  • 3 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

Casual Listener

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 

1226594433

Visitor

16126 Views

6 replies

0 likes

Account
  • 16126 Views
  • 6 replies
  • 0 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

Visitor

Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     

Billy-J

Spotify Star

1894 Views

4 replies

2 likes

Account
Premium
  • 1894 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

Casual Listener

Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...

Yordan

Moderator

4154 Views

5 replies

1 likes

Account
Premium
Subscription
  • 4154 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

Visitor

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  

Eni

Moderator

472 Views

1 replies

0 likes

Account
  • 472 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

Casual Listener

Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...

OliverRC

Regular

12477 Views

36 replies

1 likes

Account
Premium
Subscription
  • 12477 Views
  • 36 replies
  • 1 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

Visitor

Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...

Billy-J

Spotify Star

3009 Views

3 replies

0 likes

Account
  • 3009 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

Casual Listener

  Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...

crossjd

Casual Listener

4486 Views

12 replies

0 likes

Account
Subscription
  • 4486 Views
  • 12 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

Visitor

  Plan DUO Country SPAIN Device Iphone 14  Operating System     My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...

Maxim

Spotify Star

402 Views

1 replies

0 likes

Account
Premium
Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

Visitor

...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.

Eni

Moderator

1572 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1572 Views
  • 3 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

Newbie

  Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my account...

Maxim

Spotify Star

287 Views

1 replies

0 likes

Account
Payment
Payment Update
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

Casual Listener

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....

MihailY

Moderator

2090 Views

5 replies

0 likes

Account
Duo
Premium
  • 2090 Views
  • 5 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

Visitor

  Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...

OscarDC

Moderator

267 Views

1 replies

0 likes

Account
  • 267 Views
  • 1 replies
  • 0 likes