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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59361 Views
  • 25 replies
  • 5 likes
  • 59361 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35395 Views
  • 19 replies
  • 2 likes
  • 35395 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26566 Views
  • 16 replies
  • 2 likes
  • 26566 Views
  • 16 replies
  • 2 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
  • MihailY
  • Moderator
  • 1137 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1137 Views
  • 5 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

  • Visitor
  •   Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
  • OscarDC
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
  • 64 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead.&nbs...
  • 牧田紅葉
  • Visitor
  • 32730 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 32730 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 5882 Views
  • 34 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5882 Views
  • 34 replies
  • 1 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
  • Yordan
  • Moderator
  • 20850 Views
  • 5 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 20850 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • eugere
  • Visitor
  • 1875 Views
  • 11 replies
  • 0 likes
  • Account
    Community
    Subscription
  • 1875 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Regular
  • ...rom Italy to Romania next year for work. I would like to know if my premium account will continue to work and if I need to change country in my profile. I would not like to change the contents of the o...
  • Alex
  • Moderator
  • 766 Views
  • 5 replies
  • 0 likes
  • Account
  • 766 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the pict...
  • Alex
  • Moderator
  • 33923 Views
  • 33 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 33923 Views
  • 33 replies
  • 9 likes

Duplicate Duo Plan Payment

Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...

  • Newbie
  • Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the p...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wo...
  • Alex
  • Moderator
  • 483 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 483 Views
  • 4 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • ...he code this morning which was accepted, and my Account Overview on a Windows 10 PC says my plan is now Premium (was Free) ending 7/9/22 but on the same page top left says "How about making it o...
  • Maxim
  • Spotify Star
  • 776 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 776 Views
  • 4 replies
  • 0 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • ...hat else to do. i want to upgrade my account to premium as i cant live with the free version and it is not working, this is the first time this has happened. I've tried it with two different cards, c...
  • Alex
  • Moderator
  • 945 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 945 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Newbie
  • ...his error. I verified that both my Spotify and PayPal account are set to the same region. I ended up purchasing premium with the credit or debit card option, however I would prefer to make my p...
  • OneByBoo
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Wrongly charged by support team, need refund.

PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...

  • Casual Listener
  • ...anted to upgrade from Premium individual to Premium duo, error message shown as "not eligible" I posted the same on twitter. On twitter @spotifycares asked for account details on DM, the support team s...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Visitor
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed i...
  • Alex
  • Moderator
  • 695 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 695 Views
  • 3 replies
  • 0 likes

My Premium is renewed but I am receiving a message that will expire in a few days

I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...

  • Casual Listener
  • I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
  • osornios
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What happen to my preferences when I switch back from Spotify Duo/Family to Spotify Premium?

Hello,I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account.But, I would like to know what would happen to my preferences, playlists, etc. in the case where I would switch back to Spotify Premium in a near future.W...

  • Casual Listener
  • Hello, I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account. But, I would like to know what would happen to my preferences, playlists, etc. in the case where I...
  • Guive
  • Casual Listener
  • 888 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 888 Views
  • 4 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

  • Casual Listener
  • Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

  • Visitor
  • Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
  • Billy-J
  • Spotify Star
  • 1738 Views
  • 1 replies
  • 0 likes
  • Account
  • 1738 Views
  • 1 replies
  • 0 likes