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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68654 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133373 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70038 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
253253 Views
155 replies
13 likes
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
...rying to login via username and password. I've tried logging into Hulu through my Spotify Account > Your Services > hulu Start Watching. This takes me to a Hulu login. I c...
Newbie
47928 Views
30 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently payment $11 for some time; I get ads after every single song. I thought I was ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am cu...
Moderator
98 Views
1 replies
0 likes
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. ...
Casual Listener
9414 Views
17 replies
1 likes
PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...
Plan Basic/Premium Country US Device Any Operating System Any My Question or Issue I wanted to change from my Basic Family to Basic Duo. However there is no option to d...
Moderator
2025 Views
9 replies
1 likes
Plan Premium Country USA Device iPhones, windows desktop, every device I have tried Operating System (iOS 18.7.1, Windows 11 home. My Question or Issue Recently left my spouses duo plan so I could start my own and become the plan manager so I can get...
...hat I am still on a duo plan that expires 1/1/70. When I try from a desktop, any attempt to manage my plan or make changes to my account is met with "Your plan information widget is u...
Visitor
564 Views
5 replies
0 likes
Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. Also while purchase history shows the top up, in my ...
...lso while purchase history shows the top up, in my account page for listening hours it shows as if I never purchased any top up. Plan Premium Country USA Device iPhone 1...
Moderator
939 Views
9 replies
0 likes
PlanPremiumCountryUS->Canada My Question or IssueI tried to change my account from Premium Individual to Family and change my country of residence at the same time. I followed the instructions here, and it lets me change and add Canada details, but w...
Plan Premium Country US->Canada My Question or Issue I tried to change my account from Premium Individual to Family and change my country of residence at the same time. I f...
Moderator
296 Views
1 replies
0 likes
Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.
Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan fro...
Visitor
10394 Views
11 replies
0 likes
PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...
...s no link in my account and when I use the invite link (per the Spotify help page), nothing happens - the circle goes around and around.
Visitor
4850 Views
9 replies
1 likes
PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...
Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18 My Question or Issue It’s been months now since i invited someone under my duo premium account, b...
Moderator
1159 Views
7 replies
0 likes
PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...
Plan Free/Premium , trying to have Duo subscription Country Fr Device iPhone SE Operating System iOS 18.1 My Question or Issue Hello ! I’m trying to jo...
Moderator
562 Views
3 replies
0 likes
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.
Visitor
16816 Views
6 replies
0 likes
Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)
Title said it all why cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)
Spotify Star
2001 Views
4 replies
2 likes
PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...
Plan Duo Country Canada My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...
Moderator
4323 Views
5 replies
1 likes
Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!
Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!
Moderator
532 Views
1 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
Music Fan
13321 Views
36 replies
1 likes
PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...
Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
Spotify Star
3344 Views
3 replies
0 likes
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
Casual Listener
4780 Views
12 replies
0 likes
PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription
Plan DUO Country SPAIN Device Iphone 14 Operating System My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...
Spotify Star
461 Views
1 replies
0 likes
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.
Moderator
1920 Views
3 replies
0 likes
