Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 12907 Views
- 6 replies
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- 12907 Views
- 6 replies
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1270 Views
- 19 replies
- 1 likes
- 1270 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47182 Views
- 20 replies
- 3 likes
- 47182 Views
- 20 replies
- 3 likes
Superuser Contribution Cant get premium and get sent to an error page
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
- Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
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- Casual Listener
- 2529 Views
- 12 replies
- 0 likes
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AccountSubscription
- 2529 Views
- 12 replies
- 0 likes
How can i quit a duo plan
PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription
- Plan DUO Country SPAIN Device Iphone 14 Operating System My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 146 Views
- 1 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
- ...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.
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- Moderator
- 917 Views
- 3 replies
- 0 likes
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AccountPremiumSubscription
- 917 Views
- 3 replies
- 0 likes
Can't change my country (United States of America not available)
PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...
- Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11 My Question or Issue Hello, I would like to change my account...
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
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AccountPaymentPayment Update
- 120 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
- Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
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- Visitor
- 7111 Views
- 35 replies
- 1 likes
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AccountPremiumSubscription
- 7111 Views
- 35 replies
- 1 likes
Superuser Contribution Duo Share Link Does not work - Says it is expired
The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...
- The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
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- Moderator
- 1450 Views
- 5 replies
- 0 likes
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AccountDuoPremium
- 1450 Views
- 5 replies
- 0 likes
Superuser Contribution From duo to two student
PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?
- Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
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- Moderator
- 118 Views
- 1 replies
- 0 likes
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Account
- 118 Views
- 1 replies
- 0 likes
Can't add partner to Duo
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...
- Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
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AccountDuoSubscription
- 185 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium with Hulu switch to Duo?
PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...
- Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
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- Visitor
- 43162 Views
- 11 replies
- 6 likes
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AccountSubscription
- 43162 Views
- 11 replies
- 6 likes
Solved!!Superuser Contribution How to pay for spotify yearly
PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...
- ...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
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- Moderator
- 27969 Views
- 5 replies
- 0 likes
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AccountAccount subscriptionPremium helpSubscriptionSubscription payment optionsyearly
- 27969 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution moving abroad
PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...
- ...rom Italy to Romania next year for work. I would like to know if my premium account will continue to work and if I need to change country in my profile. I would not like to change the contents of the o...
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- Spotify Legend
- 1910 Views
- 5 replies
- 0 likes
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Account
- 1910 Views
- 5 replies
- 0 likes
Superuser Contribution Premium Duo Not Working
I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...
- I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the pict...
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- Spotify Legend
- 48688 Views
- 33 replies
- 9 likes
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AccountPremiumSubscription
- 48688 Views
- 33 replies
- 9 likes
Duplicate Duo Plan Payment
Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...
- Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the p...
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- Spotify Star
- 368 Views
- 1 replies
- 0 likes
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Account
- 368 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution No payment confirmation email
CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...
- Country Brazil My Question or Issue English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
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- Spotify Legend
- 658 Views
- 4 replies
- 0 likes
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AccountOtherPremiumSecurity
- 658 Views
- 4 replies
- 0 likes
Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"
I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...
- ...he code this morning which was accepted, and my Account Overview on a Windows 10 PC says my plan is now Premium (was Free) ending 7/9/22 but on the same page top left says "How about making it o...
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- Spotify Star
- 1099 Views
- 4 replies
- 0 likes
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AccountPremiumSubscription
- 1099 Views
- 4 replies
- 0 likes
Superuser Contribution HEEEELP PLEASE!!!!!!!!!
PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...
- ...hat else to do. i want to upgrade my account to premium as i cant live with the free version and it is not working, this is the first time this has happened. I've tried it with two different cards, c...
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- Spotify Legend
- 989 Views
- 1 replies
- 0 likes
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AccountAccount Problem
- 989 Views
- 1 replies
- 0 likes
Can't purchase premium with PayPal
PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...
- ...his error. I verified that both my Spotify and PayPal account are set to the same region. I ended up purchasing premium with the credit or debit card option, however I would prefer to make my p...
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- Roadie
- 596 Views
- 1 replies
- 0 likes
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AccountSubscription
- 596 Views
- 1 replies
- 0 likes
Wrongly charged by support team, need refund.
PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...
- ...anted to upgrade from Premium individual to Premium duo, error message shown as "not eligible" I posted the same on twitter. On twitter @spotifycares asked for account details on DM, the support team s...
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- Spotify Star
- 390 Views
- 1 replies
- 0 likes
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Account
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to change country / payment plan
Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...
- Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed i...
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- Spotify Legend
- 862 Views
- 3 replies
- 0 likes
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AccountOtherSubscription
- 862 Views
- 3 replies
- 0 likes
My Premium is renewed but I am receiving a message that will expire in a few days
I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...
- I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
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- Spotify Star
- 528 Views
- 1 replies
- 0 likes
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AccountPremium
- 528 Views
- 1 replies
- 0 likes