Help Wizard

Step 1

NEXT STEP

Topics with Label: Account

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6663 Views
  • 23 replies
  • 2 likes
  • 6663 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 34975 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 34975 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...
  • Yordan
  • Moderator
  • 3122 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3122 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

  • Visitor
  • Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  
  • Eni
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 8843 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8843 Views
  • 36 replies
  • 1 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

  • Visitor
  • Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
  • Billy-J
  • Spotify Star
  • 2297 Views
  • 3 replies
  • 0 likes
  • Account
  • 2297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 2769 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2769 Views
  • 12 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

  • Visitor
  •   Plan DUO Country SPAIN Device Iphone 14  Operating System     My Question or Issue I have a account with one person who i don't have anymore relation and i can't g...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  • ...ou provide the payment information (eg sort code, account and reference) required to complete a standing order mandate.
  • Eni
  • Moderator
  • 1074 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1074 Views
  • 3 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaDeviceNitro 5 Ryzen, Pixel 6aOperating SystemAndroid, Windows 11 My Question or IssueHello,I would like to change my account's country (I used to live in Guatemala, but now I live in the United States of Amer...

  • Newbie
  •   Plan Premium Country United States of America Device Nitro 5 Ryzen, Pixel 6a Operating System Android, Windows 11   My Question or Issue Hello, I would like to change my account...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Payment Update
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
  • MihailY
  • Moderator
  • 1595 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1595 Views
  • 5 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

  • Visitor
  •   Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
  • 牧田紅葉
  • Visitor
  • 48911 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 48911 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Music Fan
  • ...rom Italy to Romania next year for work. I would like to know if my premium account will continue to work and if I need to change country in my profile. I would not like to change the contents of the o...
  • Alex
  • Spotify Legend
  • 2749 Views
  • 5 replies
  • 0 likes
  • Account
  • 2749 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the pict...
  • Alex
  • Spotify Legend
  • 57768 Views
  • 33 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 57768 Views
  • 33 replies
  • 9 likes

Duplicate Duo Plan Payment

Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...

  • Newbie
  • Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the p...
  • Maxim
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
  • Alex
  • Spotify Legend
  • 748 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 748 Views
  • 4 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • ...he code this morning which was accepted, and my Account Overview on a Windows 10 PC says my plan is now Premium (was Free) ending 7/9/22 but on the same page top left says "How about making it o...
  • Maxim
  • Spotify Star
  • 1313 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1313 Views
  • 4 replies
  • 0 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • ...hat else to do. i want to upgrade my account to premium as i cant live with the free version and it is not working, this is the first time this has happened. I've tried it with two different cards, c...
  • Alex
  • Spotify Legend
  • 1084 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 1084 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Visitor
  • ...his error. I verified that both my Spotify and PayPal account are set to the same region. I ended up purchasing premium with the credit or debit card option, however I would prefer to make my p...
  • OneByBoo
  • Roadie
  • 684 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 684 Views
  • 1 replies
  • 0 likes