Topics with Label: Account

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45856 Views
  • 16 replies
  • 4 likes
  • 45856 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28875 Views
  • 19 replies
  • 2 likes
  • 28875 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20247 Views
  • 6 replies
  • 1 likes
  • 20247 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Regular
  • ...rom Italy to Romania next year for work. I would like to know if my premium account will continue to work and if I need to change country in my profile. I would not like to change the contents of the o...
  • Alex
  • Moderator
  • 344 Views
  • 5 replies
  • 0 likes
  • Account
  • 344 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • eugere
  • Visitor
  • 1165 Views
  • 11 replies
  • 0 likes
  • Account
    Community
    Subscription
  • 1165 Views
  • 11 replies
  • 0 likes

Duplicate Duo Plan Payment

Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...

  • Newbie
  • Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the p...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wo...
  • Alex
  • Moderator
  • 358 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 358 Views
  • 4 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • ...he code this morning which was accepted, and my Account Overview on a Windows 10 PC says my plan is now Premium (was Free) ending 7/9/22 but on the same page top left says "How about making it o...
  • Maxim
  • Spotify Star
  • 541 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 541 Views
  • 4 replies
  • 0 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • ...hat else to do. i want to upgrade my account to premium as i cant live with the free version and it is not working, this is the first time this has happened. I've tried it with two different cards, c...
  • Alex
  • Moderator
  • 900 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 900 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Newbie
  • ...his error. I verified that both my Spotify and PayPal account are set to the same region. I ended up purchasing premium with the credit or debit card option, however I would prefer to make my p...
  • OneByBoo
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Wrongly charged by support team, need refund.

PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...

  • Newbie
  • ...anted to upgrade from Premium individual to Premium duo, error message shown as "not eligible" I posted the same on twitter. On twitter @spotifycares asked for account details on DM, the support team s...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Visitor
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed i...
  • Alex
  • Moderator
  • 615 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 615 Views
  • 3 replies
  • 0 likes

My Premium is renewed but I am receiving a message that will expire in a few days

I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...

  • Casual Listener
  • I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
  • osornios
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 257 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What happen to my preferences when I switch back from Spotify Duo/Family to Spotify Premium?

Hello,I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account.But, I would like to know what would happen to my preferences, playlists, etc. in the case where I would switch back to Spotify Premium in a near future.W...

  • Casual Listener
  • Hello, I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account. But, I would like to know what would happen to my preferences, playlists, etc. in the case where I...
  • Guive
  • Casual Listener
  • 598 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 598 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ut this year when I went to pay for a year of premium, I couldnt find anywhere on the website to pay for only a year. I was signed in, in a mobile browser, viewing my account. I switched to desktop v...
  • Yordan
  • Moderator
  • 15125 Views
  • 5 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 15125 Views
  • 5 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

  • Casual Listener
  • Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

  • Visitor
  • Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...
  • Billy-J
  • Spotify Star
  • 1378 Views
  • 1 replies
  • 0 likes
  • Account
  • 1378 Views
  • 1 replies
  • 0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

  • Visitor
  • ...ut it shows me Error, so I don´t know if my question is here or not. Anyway... I had Student account before, and it automaticlly changed to Individual for August, but in September I´ve started study a...
  • Jose_M
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1029 Views
  • 1 replies
  • 0 likes

Didn't subscribe now getting billed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never subscribed to Spotify. But I just got billed this morning on my credit card so clearl...

  • Casual Listener
  • ...ever subscribed to Spotify. But I just got billed this morning on my credit card so clearly they "gave" me a free offer which just rolled into an account. I cannot cancel or even fill out the form b...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
  • 381 Views
  • 3 replies
  • 0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

  • Visitor
  • I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Moderator
  • 514 Views
  • 4 replies
  • 0 likes
  • Account
  • 514 Views
  • 4 replies
  • 0 likes

i am being charged for an account i dont have

PlanPremiumCountryArgentinaDeviceSamdung Galaxy A5 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am literally being charged for an account i dont have,i called my bank but they say they cant do anything,i currently...

  • Newbie
  • ...or an account i dont have,i called my bank but they say they cant do anything,i currently have a family plan but in my credit card appears another spotify account that is not mine and im being charged,i...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Account
    charged
  • 431 Views
  • 1 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

  • Casual Listener
  • How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 
  • Billy-J
  • Spotify Star
  • 8154 Views
  • 5 replies
  • 0 likes
  • Account
  • 8154 Views
  • 5 replies
  • 0 likes