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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147710 Views

69 replies

10 likes

Premium for Family
  • 147710 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93386 Views

89 replies

4 likes

  • 93386 Views
  • 89 replies
  • 4 likes

SPOTIFY gift cards contain illegal terms

I am writing from Ontario, Canada, where Spotify gift cards expire after one year. That is contrary to local legislation but whenever I try to report it to Spotify support for guidance, my chats are automatically closed. Who can I speak to about this...

Visitor

I am writing from Ontario, Canada, where Spotify gift cards expire after one year. That is contrary to local legislation but whenever I try to report it to Spotify support for guidance, my chats are ...

214 Views

0 replies

0 likes

Account
  • 214 Views
  • 0 replies
  • 0 likes

Superuser Contribution NowTV

Hi, has anyone had a payment taken from Spotify but it shows up as a payment to NowTV. I don't have a

Casual Listener

Hi, has anyone had a payment taken from Spotify but it shows up as a payment to NowTV. I don't have a

Maria

Moderator

654 Views

6 replies

1 likes

Account
  • 654 Views
  • 6 replies
  • 1 likes

Superuser Contribution Changing a couple account to a single account, but I am not the account manager

Plan/PremiumDevice(iPhone 15 My Question or IssueHi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month I want to change my account to a single account. I'll say that he's the one who's set up as the ...

Newbie

Plan /Premium Device (iPhone 15   My Question or Issue Hi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month 😒 I want to change my account...

Yordan

Moderator

105 Views

1 replies

0 likes

Account
Premium
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

ttgas24

Newbie

13253 Views

19 replies

1 likes

Account
Other
Premium
Subscription
  • 13253 Views
  • 19 replies
  • 1 likes

Superuser Contribution Audiobooks top ups not showing in account

Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. Also while purchase history shows the top up, in my ...

Casual Listener

...lso while purchase history shows the top up, in my account page for listening hours it shows as if I never purchased any top up.   Plan Premium Country USA   Device iPhone 1...

Azitajoon1

Visitor

1787 Views

10 replies

0 likes

Account
  • 1787 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

...rying to login via username and password.    I've tried logging into Hulu through my Spotify Account > Your Services > hulu Start Watching.  This takes me to a Hulu login.  I c...

justarandomidiot

Newbie

62362 Views

30 replies

2 likes

Account
  • 62362 Views
  • 30 replies
  • 2 likes

Superuser Contribution Account Issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently payment $11 for some time; I get ads after every single song. I thought I was ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...

Vasil

Moderator

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

  Plan Basic/Premium Country US Device Any Operating System Any   My Question or Issue I wanted to change from my Basic Family to Basic Duo.  However there is no option to d...

Maria

Moderator

2948 Views

9 replies

1 likes

Account
Premium
Subscription
  • 2948 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to

Plan Premium Country USA Device iPhones, windows desktop, every device I have tried Operating System (iOS 18.7.1, Windows 11 home. My Question or Issue Recently left my spouses duo plan so I could start my own and become the plan manager so I can get...

Casual Listener

...hat I am still on a duo plan that expires 1/1/70.   When I try from a desktop, any attempt to manage my plan or make changes to my account is met with "Your plan information widget is u...

egpineda_26

Visitor

1162 Views

5 replies

0 likes

Account
Premium
  • 1162 Views
  • 5 replies
  • 0 likes

Superuser Contribution Moving from US to Canada

PlanPremiumCountryUS->Canada My Question or IssueI tried to change my account from Premium Individual to Family and change my country of residence at the same time. I followed the instructions here, and it lets me change and add Canada details, but w...

Newbie

  Plan Premium Country US->Canada   My Question or Issue I tried to change my account from Premium Individual to Family and change my country of residence at the same time. I f...

Ivelina

Moderator

567 Views

1 replies

0 likes

Account
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I switch to Premium Duo with I lose my Hulu?

Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

Newbie

  Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan fro...

sophcoli

Visitor

10847 Views

11 replies

0 likes

Account
Premium
Subscription
  • 10847 Views
  • 11 replies
  • 0 likes

Solved!! Premium Duo Not Working

PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...

Regular

...s no link in my account and when I use the invite link (per the Spotify help page), nothing happens - the circle goes around and around.

Brallen57

Visitor

5039 Views

9 replies

1 likes

Account
Premium
  • 5039 Views
  • 9 replies
  • 1 likes

Superuser Contribution Duo account and invitee not getting premium benefits

PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...

Casual Listener

Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18   My Question or Issue It’s been months now since i invited someone under my duo premium account, b...

Eni

Moderator

1719 Views

7 replies

0 likes

Account
Premium
  • 1719 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

Casual Listener

Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to jo...

Dessi

Moderator

634 Views

3 replies

0 likes

Account
Subscription
  • 634 Views
  • 3 replies
  • 0 likes

Unlink Hulu and Spotify

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated.

Casual Listener

How do I unlink my Hulu from Spotify? I cannot find how to do it anywhere in the setting area like old responses to the question stated. 

1226594433

Visitor

17147 Views

6 replies

0 likes

Account
  • 17147 Views
  • 6 replies
  • 0 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

Visitor

Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     

Billy-J

Spotify Star

2101 Views

4 replies

2 likes

Account
Premium
  • 2101 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

Casual Listener

Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...

Yordan

Moderator

4534 Views

5 replies

1 likes

Account
Premium
Subscription
  • 4534 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

Visitor

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  

Eni

Moderator

590 Views

1 replies

0 likes

Account
  • 590 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

Casual Listener

Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...

OliverRC

Music Fan

14622 Views

36 replies

1 likes

Account
Premium
Subscription
  • 14622 Views
  • 36 replies
  • 1 likes

How do I "upgrade" from Premium to Premium Duo?

PlanPremiumCountryCHMy Question or IssueI want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)?If I choose to switch from Premium to Premium Duo, I get a notification that I'll...

Visitor

Plan Premium Country CH My Question or Issue I want to switch from Premium to Premium Duo if Premium has already been prepaid for a whole year (in this case: until May 2021)? If I choose to swi...

Billy-J

Spotify Star

3516 Views

3 replies

0 likes

Account
  • 3516 Views
  • 3 replies
  • 0 likes