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Cant downgrade my Premium Duo to Premium

Cant downgrade my Premium Duo to Premium

Title said it all

why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..) 

 

 

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1 Reply

Hey @qw3rty18, thanks for reaching out to the Community!

 

I'll be happy to help.

When you attempt to change your plan here using a different browser or private window, do you see the option to change the plan to Premium? 

 

You can also send me a screenshot of the options you see when you attempt to change the plan. Make sure to hide sensitive information when posting to the Community.

 

Let me know how this goes.

Billy-JSpotify Star
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