Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...
PlanPremium DuoCountryUSA My Question or IssueI have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denied. I got the card changed but what I didn't notice was that instead of renewing my Pre...
PlanPremiumCountry PhilippinesDeviceLenovo A5000Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my downloaded music/playlist offline, my playlists are greyed out.
I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the trial ends, but I don't know if this is a visual b...
Free/PremiumCountryNew Zealand Device(Samsung Galaxy 9,)Operating System(Windows 10,etc.) My Question or IssueHow long does it normally take for a new plan to kick in? I had a sub through my telco but now I've changed telco plans I've lost the free s...
Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, and I want to cancel. I didn´t registered or pay th...
Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi plan, y lo que yo quiero es cancelar. No me regist...
I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my payment method, and when I click update under the subscription...
Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will activate it, my account will start a premium subscription o...
PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...
The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".
I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...
PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I do how do I get the plan without the free plans
PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.
PlanPremiumCountryRSADeviceHuawei P Smart Lite or some such swearwordOperating SystemAndroid My Question or IssueI'm about at my wit's end with Spotify to be honest. To get 'support' one must register and join a community, trawl through FAQ's and oth...
PlanPremium DuoCountryLuxembourg DeviceiPhone, SamsungOperating SystemiOS 10, Android My Question or IssueI was unknowingly still signed in with a family member's account instead of mine. I subscribed to Spotify Premium Duo. 1) can I transfer the sub...
PlanFree/PremiumCountryIndiaDeviceRedmi note 4, Dell Inspiron 15 3000Operating SystemAndroid 7, Windows 10 My Question or IssueI bought a premium individual subscription today. The amount has been deducted from my account but the premium isn't workin...