Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 83087 Views
- 50 replies
- 4 likes
- 83087 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10264 Views
- 23 replies
- 2 likes
- 10264 Views
- 23 replies
- 2 likes
Superuser Contribution Changing billing details
Want to change my payment details
- Want to change my payment details
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- Moderator
- 255 Views
- 3 replies
- 0 likes
- 255 Views
- 3 replies
- 0 likes
Superuser Contribution My bank account will be charged, but my subscription is cancelled
In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
- In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
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- Casual Listener
- 172 Views
- 2 replies
- 0 likes
- 172 Views
- 2 replies
- 0 likes
Superuser Contribution Como cancelar mi cuenta por robo de telefono
Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?
- Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...
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- Moderator
- 4356 Views
- 4 replies
- 0 likes
- 4356 Views
- 4 replies
- 0 likes
I've subscribed to the Duo plan, but my husband can't have access
I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
- I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
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- Spotify Star
- 479 Views
- 10 replies
- 0 likes
- 479 Views
- 10 replies
- 0 likes
Superuser Contribution Spotify rejects Prex Argentina cards?
HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...
- Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
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- Visitor
- 2864 Views
- 8 replies
- 0 likes
- 2864 Views
- 8 replies
- 0 likes
Superuser Contribution What happens if I remove someone from the duo plan?
I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?
- I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
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- Moderator
- 1051 Views
- 1 replies
- 0 likes
- 1051 Views
- 1 replies
- 0 likes
[Other] Gift a friend with free premium
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
- when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
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- Spotify Star
- 1334 Views
- 3 replies
- 0 likes
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Other
- 1334 Views
- 3 replies
- 0 likes
Plan duo
Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
- Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
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- Spotify Star
- 237 Views
- 4 replies
- 0 likes
- 237 Views
- 4 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
- Country UK My Question or Issue I am working with a client who is registered as sever...
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- Moderator
- 1150 Views
- 3 replies
- 0 likes
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AccountPremiumSubscription
- 1150 Views
- 3 replies
- 0 likes
Factuur downloaden?
PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
- Plan Premium Country Netherlands My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
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- Spotify Star
- 1643 Views
- 1 replies
- 0 likes
- 1643 Views
- 1 replies
- 0 likes
Superuser Contribution Being charged $15.99 USD by Spotify US, but I only have a Spotify Free account
Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!
- Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
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- Moderator
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution payment problem
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...
- Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
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- Spotify Legend
- 314 Views
- 3 replies
- 1 likes
- 314 Views
- 3 replies
- 1 likes
Superuser Contribution Subscription
PlanFreeCountryIndiaDeviceRedmi 9proOperating SystemAndroid My Question or IssueI was paying for the premium individual plan but I didn't get it and the money was debited from my account
- Plan Free Country India Device Redmi 9pro Operating System Android My Question or Issue I was paying for the premium individual plan but I didn't get it and the money was debit...
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- Moderator
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Cancelei a assinatura e continuam me cobrando assinatura Premium que nunca consegui utilizar
PlanPremiumCountryBrazilDeviceiPhone 12Operating SystemiOSMy Question or IssueEu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então cancelei a minha conta Spotify completamente, inclusive com os meus dado...
- Plan Premium Country Brazil Device iPhone 12 Operating System iOS My Question or Issue Eu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então can...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Gratis
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar.planoGrátis/Premiumpaís Dispositivo(Redmi note 10s )sistema operacional(Android.) Minha dúvida ou problemaCancelei o plano Premi...
- Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar. plano Grátis/Premium país Dispositivo (Redmi note 10s ) sistem...
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- Casual Listener
- 189 Views
- 2 replies
- 0 likes
- 189 Views
- 2 replies
- 0 likes
I have never been able to connect tomy subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
How can i change from premium Family to Duo?
Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student.I hope someone can help:)
- Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student. I hope someone can help:)
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- Spotify Star
- 347 Views
- 1 replies
- 0 likes
- 347 Views
- 1 replies
- 0 likes
Why am I getting adds in a premium subscription?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Music Fan
- 182 Views
- 2 replies
- 0 likes
- 182 Views
- 2 replies
- 0 likes
Superuser Contribution I pay for student plan, but my old plan ends just next month
PlanPremiumCountryBrazilOperating System(Windows 10) My Question or IssueI just wanna know if premium will be active until september or i lost my money for dumbness
- Plan Premium Country Brazil Operating System (Windows 10) My Question or Issue I just wanna know if premium will be active until september or i lost my money for dumbness
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- Moderator
- 220 Views
- 3 replies
- 0 likes
- 220 Views
- 3 replies
- 0 likes
Adverts playing even on premium account
PlanPremiumCountryUnited KingdomDeviceSamsung galaxy S20 ultra 5G and media player on computerOperating SystemAndroid My Question or IssueI am enjoying the Louis Theroux podcast atm. I don't understand why adverts are appearing several times (not wit...
- Plan Premium Country United Kingdom Device Samsung galaxy S20 ultra 5G and media player on computer Operating System Android My Question or Issue I am enjoying the Louis Theroux podc...
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- Spotify Star
- 157 Views
- 1 replies
- 1 likes
- 157 Views
- 1 replies
- 1 likes