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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8078 Views
  • 23 replies
  • 2 likes
  • 8078 Views
  • 23 replies
  • 2 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Spotify Legend
  • 514 Views
  • 4 replies
  • 1 likes
  • 514 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unable to update Premium to Premium Duo

PlanPremium Individual + HuluCountryUSA My Question or IssueI am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an...

  • Music Fan
  • Plan Premium Individual + Hulu Country USA   My Question or Issue I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for p...
  • Yordan
  • Moderator
  • 9171 Views
  • 27 replies
  • 5 likes
  • 9171 Views
  • 27 replies
  • 5 likes

Duo plan

PlanPremiumCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi. I have had the premium plan for well over 10 years, and I love it. I also love that I get hulu for free with it. I would li...

  • Casual Listener
  • Plan Premium Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi. I have had the premium plan for well ove...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan for Kyrgyzstan

PlanPremium DuoCountryKyrgyzstanDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueCan I switch to Premium Duo in Kyrgyzstan?

  • Newbie
  • Plan Premium Duo Country Kyrgyzstan Device Google Pixel 5 Operating System Android 13 My Question or Issue Can I switch to Premium Duo in Kyrgyzstan?
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito recuperar listado de 800 canciones seleccionadas en ME GUSTA

Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.

  • Visitor
  • Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.
  • Lyubka
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

Hello, I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium. Is there a way that I could pay a student premium than an individual premium? Thank you for the help!

  • Visitor
  • Hello,    I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium.   Is there a way that I could pay a student premium than an ind...
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Implement bank pin code or TAC

I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for validation because this is very concerning.

  • Visitor
  • I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for va...
  • Joan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

New account problem

PlanFreeCountryIndonesia DeviceOppoRedmi 5 NoteOperating SystemOppoRedmi 5 Note My Question or IssueHi,I have a 2 Spotify account and 2 device. And Spotify always give an free premium trial for new user's,in my other account i do not have the free tr...

  • Visitor
  • Plan Free Country Indonesia   Device Oppo Redmi 5 Note Operating System Oppo Redmi 5 Note    My Question or Issue Hi,I have a 2 Spotify account and 2 device.  And Spo...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Changing Auto Pay Credit Card

Plan: PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My Visa credit card company issued me a new credit card because I was the victim of fraud...

  • Newbie
  • Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: &n...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify premium

I have just upgraded my iPhone from a 12 to a 14 pro and am trying to use my free entertainment with Spotify. I already have an account so I have cancelled my premium account but every time I go back to Vodafone to try and get premium through the lin...

  • Visitor
  • I have just upgraded my iPhone from a 12 to a 14 pro and am trying to use my free entertainment with Spotify. I already have an account so I have cancelled my premium account but every time I go back...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Premium Duo

Hi, My partner, who I live with, started a Premium Duo plan a couple of weeks ago. Everything works just fine for her, and in the beginning for me as well. But, my account only seems to work for 24 hours, then I get a message from Spotify saying that...

  • Visitor
  • Hi,   My partner, who I live with, started a Premium Duo plan a couple of weeks ago. Everything works just fine for her, and in the beginning for me as well. But, my account only seems to work...
  • leo_letelier
  • Visitor
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Tenho um plano duo eu e minha esposa

Nossa app está com meu email no perfil, quando ela (no carro dela) entra no app no meu carro trava ou toca as músicas q ela está ouvindo, como desmembrar os apps p cada um usar ao mesmo tempo???

  • Visitor
  • Nossa app está com meu email no perfil, quando ela (no carro dela) entra no app no meu carro trava ou toca as músicas q ela está ouvindo, como desmembrar os apps p cada um usar ao mesmo tempo???
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution renove mi cuenta pero sigo sin tener premium

hace un rato pagué mi subscripción pero no tengo mi Spotify premium, me fijé en la tarjeta y si me debitaron la plata, pero sigo sin tener mi SpotifyPlanestudiantesCountryArgentinaDeviceSamsungMy Question or Issuesin Spotify

  • Visitor
  • hace un rato pagué mi subscripción pero no tengo mi Spotify premium, me fijé en la tarjeta y si me debitaron la plata, pero sigo sin tener mi Spotify Plan estudiantes Country Argentina Device S...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Alex
  • Spotify Legend
  • 4014 Views
  • 7 replies
  • 1 likes
  • 4014 Views
  • 7 replies
  • 1 likes

Can I, as a family manager, switch between family plans?

PlanFamily PremiumCountryMexicoDeviceSamsung Galaxy 9Operating SystemAndroid Oreo I manage my family's premium plan but i failed to make the payment last month. When I was able to make the payment, the family members weren't able to re-join the famil...

  • Visitor
  • Plan Family Premium Country Mexico Device Samsung Galaxy 9 Operating System Android Oreo   I manage my family's premium plan but i failed to make the payment last month. When I was...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution The premium plan buttons don’t even work

so I currently don’t have premium but I’ve been trying to get it but when I go to do that I go to click on the student plan and I can’t even begin sign up because the buttons just don’t do anything, like I’ll click on them and it’ll show that I click...

  • Visitor
  • so I currently don’t have premium but I’ve been trying to get it but when I go to do that I go to click on the student plan and I can’t even begin sign up because the buttons just don’t do anything, ...
  • Eni
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charging

Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This has only happened this one time I wonder what this ad...

  • Visitor
  • Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This ha...
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Want to pay with Google Play. How to do this?

Spoiler (Highlight to read) I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is there a method of doing this a...

  • Visitor
  •   I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Merging or mirroring accounts

I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the free version that migrated to my phone when I swit...

  • Casual Listener
  • I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 4 replies
  • 0 likes
  • 239 Views
  • 4 replies
  • 0 likes