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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148187 Views

69 replies

10 likes

Premium for Family
  • 148187 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93708 Views

89 replies

4 likes

  • 93708 Views
  • 89 replies
  • 4 likes

Superuser Contribution why can't I get the student discount on my new Spotify account

I tried to get tge discount on my old account but it was with a different email. I deleted that account successfully but I still can't get the discount on this new account. why?

Visitor

I tried to get tge discount on my old account but it was with a different email. I deleted that account successfully but I still can't get the discount on this new account. why?

Joan

Moderator

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

Play history in Premium Family

My Question or IssueIf I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan?

Visitor

  My Question or Issue If I accept an invitation to a premium family plan will my play history (pre-invitation) be visible to the initiator of the family plan? 

ThisCommunitySucks

Community Legend

11148 Views

2 replies

0 likes

  • 11148 Views
  • 2 replies
  • 0 likes

Can i get a refund? someone used my gcash account & auto debited a duo plan

I have a Duo plan but the next bill would be on 14th of the month, but today (Aug. 7) Spotify AB auto debited 199 (Duo Plan) on my gcash account. I checked my spotify account order history and no transaction have been today.

Visitor

I have a Duo plan but the next bill would be on 14th of the month, but today (Aug. 7) Spotify AB auto debited 199 (Duo Plan) on my gcash account. I checked my spotify account order history and no tra...

Maxim

Spotify Star

1864 Views

1 replies

0 likes

  • 1864 Views
  • 1 replies
  • 0 likes

Nicht berechtigt für Duo Abonnement

Ich habe aktuell das individuelle Abonnement, da mein Mann aber nun auch gerne Spotify nutzen möchte würde ich gerne in das Duo Abonnement wechseln jedoch wird immer angezeigt das ich dazu nicht berechtigt bin

Newbie

Ich habe aktuell das individuelle Abonnement, da mein Mann aber nun auch gerne Spotify nutzen möchte würde ich gerne in das Duo Abonnement wechseln jedoch wird immer angezeigt das ich dazu nicht bere...

Maxim

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Trying to invite my family member to duo - getting error message

I’ve invited my husband to my Duo account. We both confirmed we have the same address listed on our accounts but when clicking the link to join my Duo account he gets the following error message:We couldn’t confirm that you live with the plan manager...

Visitor

I’ve invited my husband to my Duo account. We both confirmed we have the same address listed on our accounts but when clicking the link to join my Duo account he gets the following error message: ...

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

My billing info saved to nephew's account they no longer use or can sign into.

PlanPremiumCountryUnited States DeviceSamsung Galaxy A14 5GOperating SystemAndroid version 14 My Question or IssueI am being charged every month for my nephew's account but he hasn't used it in years and doesn't remember how to login into it. So, I n...

Visitor

  Plan Premium Country United States  Device Samsung Galaxy A14 5G Operating System Android version 14   My Question or Issue I am being charged every month for my nephew's ...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify DUO and using Alexa

I'm a subscriber to Premium myself but my daughter likes to listen on her Alexa. This is problematic as we can't listen to music at the same time. If I got Duo, could my daughter listen to one account via Alexa, while I still have access to Premium o...

Casual Listener

I'm a subscriber to Premium myself but my daughter likes to listen on her Alexa. This is problematic as we can't listen to music at the same time.  If I got Duo, could my daughter listen to o...

Maxim

Spotify Star

793 Views

1 replies

1 likes

  • 793 Views
  • 1 replies
  • 1 likes

I was charged for family and duo

I canceled my duo to add family and was charged for both

Visitor

I canceled my duo to add family and was charged for both

ribezaz

Spotify Star

418 Views

1 replies

1 likes

  • 418 Views
  • 1 replies
  • 1 likes

Xbox Game Pass Deal

PlanCurrently free, should be premiumCountryU.SDeviceAcross all platformsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently purchased the $1 xbox game pass deal with spotify premium for 6 months. I read in the fine...

Visitor

Plan Currently free, should be premium Country U.S Device Across all platforms Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently purchased...

comics710

Regular

1734 Views

2 replies

2 likes

  • 1734 Views
  • 2 replies
  • 2 likes

Cannot access audiobooks with Spotify duo

We have a duo premium account but only one of us has access to audio books. For the other account it shows these are locked.

Visitor

We have a duo premium account but only one of us has access to audio books. For the other account it shows these are locked.

Annemarie6

Casual Listener

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Am I still gonna get charged after deleting an account

I was getting bored using a shared account so I deleted it but I forgot to cancel the premium had before will I still get charged or will it will automatically remove the premium after someone deleted an account

Visitor

I was getting bored using a shared account so I deleted it but I forgot to cancel the premium had before will I still get charged or will it will automatically remove the premium after someone delete...

Maxim

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Changed from family to student

I was previously paying for a family account but recently changed to student account for just myself however, I have been charged for the family plan. Is it possible to have this refunded and the issue corrected?CountryUK

Regular

I was previously paying for a family account but recently changed to student account for just myself however, I have been charged for the family plan. Is it possible to have this refunded and the iss...

Harperwebb

Regular

1112 Views

8 replies

0 likes

  • 1112 Views
  • 8 replies
  • 0 likes

Solved!! Can't Find Subscription End/Charge Date

Plan DuoCountry U.S.A.Device PC and Samsung Galaxy Note 20 UltraOperating System Windows 11 and Android 13My Question or Issue My other plan member on our Duo plan had to cancel our subscription due to financial issues and I was wondering how I find ...

Casual Listener

Plan    Duo Country    U.S.A. Device    PC and Samsung Galaxy Note 20 Ultra Operating System    Windows 11 and Android 13 My Question or Issue   ...

shadowthelight0

Casual Listener

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
  • 0 likes

Superuser Contribution Regarding spotify individual premium plan

I have bought individual premium plan but I am not able to access premium features as it hasn’t been activated yet. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc...

Casual Listener

I have bought individual premium plan but I am not able to access premium features as it hasn’t been activated yet.  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Ma...

Yordan

Moderator

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como hago un reclamo de pago?

Mediante Rapipago pague el plan Spotify Estudiante. Todavía no tengo acreditado el pago, ni recibí el recibo. Por ende no puedo gozar se los beneficios. Como hago el reclamo para que me den el plan?

Visitor

Mediante Rapipago pague el plan Spotify Estudiante. Todavía no tengo acreditado el pago, ni recibí el recibo. Por ende no puedo gozar se los beneficios. Como hago el reclamo para que me den el plan?

fedetemple

Visitor

5342 Views

15 replies

1 likes

  • 5342 Views
  • 15 replies
  • 1 likes

Superuser Contribution Spotify wont let me subscribe to the student plan

PlanStudent PremiumCountryNederlandsDeviceiPhone 13 Pro MaxMy Question or IssueI am a student studying in The Netherlands and I verified my university using the SheerID system, but unfortunately, when I press subscribe to enter my payment details it ...

Visitor

Plan Student Premium Country Nederlands Device iPhone 13 Pro Max My Question or Issue I am a student studying in The Netherlands and I verified my university using the SheerID system, but unfo...

Not applicable

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

Wanted to trial premium for one month and google has already charged me ?

Hello, i just subscribe to try premium for 1 month through Google pay and they have taken out $13.99 from my account.i just signed up today. Can someone please help me get a refund as I can't believe it's charged me. Thank you so much for your help

Visitor

Hello,    i just subscribe to try premium for 1 month through Google pay and they have taken out $13.99 from my account.i just signed up today.  Can someone please help me get a ref...

Hhreed13

Newbie

1236 Views

2 replies

0 likes

  • 1236 Views
  • 2 replies
  • 0 likes

Why did I get charged more

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhy did I get charged $12.75 when my subscription is $11.99?

Visitor

  Plan Premium Country   Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)       My Question or Issue why did I get charged $12.75...

Billy-J

Spotify Star

929 Views

1 replies

1 likes

Payment or charged
  • 929 Views
  • 1 replies
  • 1 likes

I just got a new phone and signed into my account. Ally playlists transfered, but not my premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes