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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1429 Views
  • 19 replies
  • 1 likes
  • 1429 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47367 Views
  • 20 replies
  • 3 likes
  • 47367 Views
  • 20 replies
  • 3 likes

Plano premium pago e não atualiza

Boa noite,Tenho o plano Duo e já foi efetuado o pagamento mensal, mas a app não atualizou. O recibo já foi emitido e queria saber o que posso fazer para voltar à normalidade.

  • Visitor
  • Boa noite, Tenho o plano Duo e já foi efetuado o pagamento mensal, mas a app não atualizou. O recibo já foi emitido e queria saber o que posso fazer para voltar à normalidade.
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.

  • Newbie
  • Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...
  • OscarDC
  • Moderator
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Getting Charged Extra on Hong Leong Debit Card

PlanPremiumCountryMalaysiaDevice(iPhone XS)Operating System (iOS 16.1.1 My Question or IssueI am subscribed to Spotify Premium plan and am supposed to be charged RM14.90 per month. However I have just realized that I have been charged RM15.50 for the...

  • Visitor
  • Plan Premium Country Malaysia Device (iPhone XS) Operating System   (iOS 16.1.1   My Question or Issue I am subscribed to Spotify Premium plan and am supposed to be charged RM14....
  • Lyubka
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account charged and it says my account is paused. I live in the US.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 edgeQuestion or IssueSo I pay my subscription through my phone bill. And in the last two months, for some reason, I've been charged but my subscription didn't get extended. Just this month, actually, o...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S7 edge Question or Issue So I pay my subscription through my phone bill. And in the last two months, for some reason, I've been charged but ...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Premium ends

PlanPremium 12monthsCountry - Sri Lanka Device(iPhone 13 pro)Operating System(iOS 10) My Question or IssueI paid to get Spotify premium for 12 months and I've paid for the full year, but I've just used Spotify only for 3 months, and now it is saying ...

  • Visitor
  •   Plan Premium 12months Country - Sri Lanka   Device (iPhone 13 pro) Operating System (iOS 10)   My Question or Issue I paid to get Spotify premium for 12 months and I've pa...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I try to pay for Premium but it says my paiement doesn't match my country.

I want to join Premium, and activate the free 3months trial, but when I enter my bank details it says that my paiement doesn't match my country. My bank account in Revolut but my address on it is in Belgium, and my country on Spotify is Belgium too. ...

  • Visitor
  • I want to join Premium, and activate the free 3months trial, but when I enter my bank details it says that my paiement doesn't match my country. My bank account in Revolut but my address on it is in ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO MIX FEATURES OF PLAYLIST MOOD IN BLEND?

Apparently Duo Mix is not a thing anymore, even though it is advertised. I want to find a way to make a chill mix or upbeat mix with my significant other through blend. How do I do that? That was the feature I was looking for when signing us up for D...

  • Visitor
  • Apparently Duo Mix is not a thing anymore, even though it is advertised. I want to find a way to make a chill mix or upbeat mix with my significant other through blend. How do I do that? That was the...
  • Julfian
  • Visitor
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login error 30

Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in via web without problem.Any advice?Thanks!

  • Casual Listener
  • Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30). Uninstalled app and reinstalled with same issue. Can log in via web without problem....
  • AlejaR
  • Moderator
  • 9619 Views
  • 5 replies
  • 2 likes
  • 9619 Views
  • 5 replies
  • 2 likes

Superuser Contribution where can i get my code from walmart plus for spotify premium?

i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know where to find it?

  • Visitor
  • i got a subscription for walmart + and tried to get the spotify deal in the offers tab but it says error. i then went to try on the spotify page but its asking for a code from walmart, anyone know wh...
  • Joan
  • Moderator
  • 2089 Views
  • 1 replies
  • 0 likes
  • 2089 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed?

Why there are still advertisements and i can't play songs offline even i paid for premium

  • Visitor
  • Why there are still advertisements and i can't play songs offline even i paid for premium 
  • Novy
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't use my 3 month trial subscription for the new account

I've just created a new account. I wanted to claim my 3 months of free trial subscription. There was an error "It seems like the trial version has already been activated". What should I do?

  • Visitor
  • I've just created a new account. I wanted to claim my 3 months of free trial subscription. There was an error "It seems like the trial version has already been activated". What should I do?
  • Lyubka
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei o Plano Premium pelo celular. Também vale para o meu notebook?

Tenho assinatura grátis, e fiz hoje (12.12.22) o Plano Premium através do meu celular. Gostaria de saber se o plano também vale para o meu notebook, que é onde mais acesso a Spotyfy? Obrigado

  • Visitor
  • Tenho assinatura grátis, e fiz hoje (12.12.22) o Plano Premium através do meu celular. Gostaria de saber se o plano também vale para o meu notebook, que é onde mais acesso a Spotyfy? Obrigado
  • Lyubka
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes