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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19650 Views
  • 27 replies
  • 4 likes
  • 19650 Views
  • 27 replies
  • 4 likes

Superuser Contribution Payment error

I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correct.

  • Visitor
  • I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correc...
  • Isma_113
  • Newbie
  • 747 Views
  • 5 replies
  • 0 likes
  • 747 Views
  • 5 replies
  • 0 likes

How do I change my billing date?

I need to change my billing date.

  • Visitor
  • I need to change my billing date.
  • AdamDamon
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Family plan issue

PlanFrom premium to familyCountryKZDeviceSamsung S22+ My Question or IssueHello! I have an issue. Recently my sisters and I have decided to switch from our individual Premium plans on Spotify to a shared Family plan. One of my sister's did the main s...

  • Newbie
  •   Plan From premium to family Country KZ Device Samsung S22+   My Question or Issue Hello! I have an issue. Recently my sisters and I have decided to switch from our individual Pre...
  • Luan
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for a full year subscription now my account has been put on the free usage, I want to know why

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • OscarDC
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I get a Spotify promo code from Flipkart at 12 month subscription.

But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.

  • Visitor
  • But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.
  • ribezaz
  • Spotify Star
  • 3266 Views
  • 1 replies
  • 1 likes
  • 3266 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro indebido

Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que solucionen y me devuelvan el cargo a mi targeta

  • Newbie
  • Tengo una cuenta premium familiar y se me está cargado a mi cuenta un cobro extra de nombre spotify stockholm de 5.22 dolares, llevo el registro que hace dos meses se produce esto necesito que que so...
  • 21y4vi25pvhh4wc24fcd
  • Visitor
  • 8552 Views
  • 9 replies
  • 0 likes
  • 8552 Views
  • 9 replies
  • 0 likes

Cobraram R$:7,00 após eu trocar os dados do meu cartão.

Apenas troquei os dados do cartão e vocês me cobraram R$7,00 por essa troca. Não iria cancelar a conta ou o premium, apenas troquei a forma de pagamento.

  • Visitor
  • Apenas troquei os dados do cartão e vocês me cobraram R$7,00 por essa troca. Não iria cancelar a conta ou o premium, apenas troquei a forma de pagamento.
  • Bittencourt
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Cannot access Hulu with Spotify Student Account

PlanSpotify StudentCountryUnited StatesDeviceAllOperating SystemiOS and Windows My Question or IssueI have a Spotify student account and realized I was being charged for both Spotify and Hulu. Obviously I want the benefit of free Hulu with my Spotify...

  • Visitor
  • Plan Spotify Student Country United States Device All Operating System iOS and Windows   My Question or Issue I have a Spotify student account and realized I was being charged for both...
  • ch03rry
  • Casual Listener
  • 2918 Views
  • 7 replies
  • 2 likes
  • 2918 Views
  • 7 replies
  • 2 likes

Superuser Contribution "Change regions..."

PlanFree, trying to upgrade to PremiumCountryUnited StatesDeviceSamsung Galaxy S22+Operating SystemAndroid 14 My Question or IssueI'm trying to upgrade to Premium and I want to use my Google Play credits, but when I select Google Play as a payment me...

  • Newbie
  • Plan Free, trying to upgrade to Premium Country United States Device Samsung Galaxy S22+ Operating System Android 14   My Question or Issue I'm trying to upgrade to Premium and I want ...
  • MihailY
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Angeblich 12 Monate Wartezeit für meinen Sohn um sich dem Family-Abo anzuschließen

PlanFamily PremiumCountryGermany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!) My Question or Issue Hallo liebes deutschsprachiges Spotify-Forum, mein ...

  • Regular
  • Plan Family Premium Country Germany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!)   My Que...
  • Bisser
  • Newbie
  • 7789 Views
  • 4 replies
  • 0 likes
  • 7789 Views
  • 4 replies
  • 0 likes

Please activate the year subscription option for Vietnamese users

Would it be possible to make a year subscription for Vietnamese? In my opinion, it's quite expensive to pay for it every month, and annoyed. So make it more convenient and uncomplicated. Thank you! and I really need it.

  • Newbie
  • Would it be possible to make a year subscription for Vietnamese? In my opinion, it's quite expensive to pay for it every month, and annoyed. So make it more convenient and uncomplicated. Thank you! a...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Tive uma cobrança indevida

Tenho plano universitário e foi cobrado plano premium

  • Visitor
  • Tenho plano universitário e foi cobrado plano premium
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

  • Casual Listener
  • Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...
  • carosv12
  • Casual Listener
  • 41564 Views
  • 20 replies
  • 24 likes
  • 41564 Views
  • 20 replies
  • 24 likes

Superuser Contribution Ödeme iptali

Merhaba ben arkadaşımın spotify hesabını da ödüyorum ve bunu iptal etmek istiyorum. Nasıl yapabilirim?

  • Visitor
  • Merhaba ben arkadaşımın spotify hesabını da ödüyorum ve bunu iptal etmek istiyorum. Nasıl yapabilirim?
  • Yordan
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Issues with my son's spotify free account vs my daughters free account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I want a refund for buying Spotify premium on the wrong account

I brought Spotify premium on the web player only to realise it was the wrong account so I cancelled it and payed again for premium but on the right account. When I asked for a refund on the wrong account, it refunded me for the right account so I hav...

  • Visitor
  • I brought Spotify premium on the web player only to realise it was the wrong account so I cancelled it and payed again for premium but on the right account. When I asked for a refund on the wrong acc...
  • Luan
  • Spotify Star
  • 533 Views
  • 2 replies
  • 0 likes
  • 533 Views
  • 2 replies
  • 0 likes

Pagamento

Fiz o plano spotify duo onde dizia que os primeiros 3 meses seriam gratis, e esta sendo cobrado todo mes.

  • Visitor
  • Fiz o plano spotify duo onde dizia que os primeiros 3 meses seriam gratis, e esta sendo cobrado todo mes.
  • Luan
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes