Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 105983 Views
- 70 replies
- 8 likes
- 105983 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13107 Views
- 24 replies
- 2 likes
- 13107 Views
- 24 replies
- 2 likes
Fly away by David foster not available to me but my friends can play it
Greyed out on my Spotify but not on my friends
- Greyed out on my Spotify but not on my friends
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- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con el pago
Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...
- Hola que tal? A ver si alguien me puede ayudar. Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4...
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- Moderator
- 1268 Views
- 7 replies
- 2 likes
- 1268 Views
- 7 replies
- 2 likes
Duo Account not accepting my wife.
When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet apart.
- When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet ap...
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- Spotify Star
- 243 Views
- 3 replies
- 0 likes
- 243 Views
- 3 replies
- 0 likes
I started with the wrong plan
PlanIndividualBrazilMy Question or IssueI wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have this month for free?
- Plan Individual Brazil My Question or Issue I wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Subscription with Vodaphone Ends Tomorrow
My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playlist if I dont get the premium subscription. I tried...
- My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playl...
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Cannot cancel subscription, option not visible (screenshot)
Plan Premium Country india Device iPhone14 Operating System iOS 10 My Question or Issue I cannot find where to cancel the subscription. I checked but there is no option. They said check payment but where. There is no link, payment is just a word it’s...
- Plan Premium Country india Device iPhone14 Operating System iOS 10 My Question or Issue I cannot find where to cancel the subscription. I checked but ther...
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- Community Legend
- 215 Views
- 2 replies
- 1 likes
- 215 Views
- 2 replies
- 1 likes
Superuser Contribution mi cuenta sigue con propaganda aun habiendo pagado membresia premiun
pague recien hay que esperar?
- pague recien hay que esperar?
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- Moderator
- 148 Views
- 2 replies
- 0 likes
- 148 Views
- 2 replies
- 0 likes
Superuser Contribution Invoice
Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage.Example : Sound engineer who wants to listen to music to calibrate the sound system. Thank you
- Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage. Example : Sound engineer who wants to listen to music to c...
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- Moderator
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Is it that I scratched my 12-month card that I bought more and I can't use
I scratched it too much and I think I deleted 1 or 2 digits.
- I scratched it too much and I think I deleted 1 or 2 digits.
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Upgrading to duo premium plan
Hi I have just recently upgraded to the duo premium plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do?Plan/PremiumCountrySouth Africa Device(iPhone 11Operating System(i...
- Hi I have just recently upgraded to the duo premium plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do? Plan /...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Changing from student to individual plan early
Hi, I am currently on a premium student plan. It changes to an individual premium plan in two days. I would like to update my plan to individual premium today. However, when I try to change my plan in accounts it does not give me this option. Is ther...
- Hi, I am currently on a premium student plan. It changes to an individual premium plan in two days. I would like to update my plan to individual premium today. However, when I try t...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
over charged
hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. I was wondering if I could get refunded for being over charged?
- hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. I was wondering if I could get refunded for being over charge...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
never got Free Trial
PlanFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey i have not used the free trial yet. How can I start my free trial?
- Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey ...
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Trying to change my country so I can join my partners duo account.
I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.
- I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment retry without updating details
Hi all, I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise my limit, and have to "update my payment details" with the ex...
- Hi all, I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise m...
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- Newbie
- 19918 Views
- 20 replies
- 7 likes
- 19918 Views
- 20 replies
- 7 likes
Solved!! Removing a payment method, subscription not cancelled
PlanPremiumCountryUnited States My Question or IssueI have resolved the issue through customer support, but had a question I can't find the answer to.If I remove all payment methods on an active spotify premium subscription, when it comes time for th...
- Plan Premium Country United States My Question or Issue I have resolved the issue through customer support, but had a question I can't find the answer to. If I remove all payment method...
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- Spotify Star
- 363 Views
- 1 replies
- 0 likes
- 363 Views
- 1 replies
- 0 likes
Free Premium Duo for 2 months but still charged for normal premium
PlanPremiumCountryUnited States of America My Question or IssueI was sent a promotional email(from Spotify it wasn't spam or anything like that) for two free months of Duo on October 18th. I already had a solo premium account. So when I went to the e...
- Plan Premium Country United States of America My Question or Issue I was sent a promotional email(from Spotify it wasn't spam or anything like that) for two free months of Duo on October...
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- Spotify Star
- 363 Views
- 1 replies
- 0 likes
- 363 Views
- 1 replies
- 0 likes
Superuser Contribution Changed plans got charged for both
I had a free trial for a month then got billed for full premium amount. Then I changed over to student premium and got billed for that too. There's no live chat feature or anything to talk to spotify customer service?
- I had a free trial for a month then got billed for full premium amount. Then I changed over to student premium and got billed for that too. There's no live chat feature or anything to talk to spotify...
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- Moderator
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Can't upgrade from Premium Trial to Family Plan
I started a promotional Premium Plan a couple months ago and was looking to upgrade to the Family plan. I can't do it online because my subscription is through Google Play so it tells me to use the App. But when I try to change plans through the app,...
- I started a promotional Premium Plan a couple months ago and was looking to upgrade to the Family plan. I can't do it online because my subscription is through Google Play so it tells me to use the A...
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- Spotify Star
- 446 Views
- 1 replies
- 0 likes
- 446 Views
- 1 replies
- 0 likes
Changing countries & joining new family plan
Hello, I have a US based premium plan. I have since moved to Germany because I got married and have been unable to change my country and join my husband's family plan. Anything I can do? I've tried changing my payment method so that I can change coun...
- Hello, I have a US based premium plan. I have since moved to Germany because I got married and have been unable to change my country and join my husband's family plan. Anythin...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes