Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5067 Views
  • 23 replies
  • 2 likes
  • 5067 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re: Paid for Premium - but still on Free

I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!

  • Visitor
  • I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!
  • AlejaR
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay my subscription

I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. Please try again, use a different card or try a diff...

  • Casual Listener
  • I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. P...
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Fiz um pagamento do duo sendo que tenho a individual como tenho extorno?

Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?

  • Visitor
  • Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription

PlanPremium IndividualCountryIndiaDeviceiPhone 11, Microsoft Windows, AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to switch to Family Plan, but when I try to change my existing plan to Family plan it thro...

  • Casual Listener
  • Plan Premium Individual Country India Device iPhone 11, Microsoft Windows, Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want to switch...
  • Alex
  • Spotify Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • Family Plan
    Subscription Termination
  • 273 Views
  • 3 replies
  • 0 likes

how to change payment to go through google play

I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment to go through google play store?

  • Visitor
  • I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment t...
  • MateusM
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Έγινε αυτόματη πληρωμή premium , πως γίνεται επιστροφή χρημάτων

Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€

  • Casual Listener
  • Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€
  • Prague
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Please help me re-activate my premium subscription!

Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify for personal "Emotional Therapy". Music is my soul a...

  • Visitor
  • Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium but still showing free

Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working

  • Visitor
  • Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working
  • Billy-J
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Getting charged twice for my plan through Spark and Spotify

I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when I'm already paying the 7.49 monthly for Spotify fo...

  • Visitor
  • ...ust to get somewhere for support, and then I'm having to post my payment issue publicly? What the hell are you even doing with all this money.
  • Prague
  • Spotify Star
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid for premium

I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month..Shaun stevens

  • Visitor
  • I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month.. Shaun steven...
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi plan duo no funciona para la persona que invite

Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium

  • Visitor
  • Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium
  • AlejaR
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?

  • Visitor
  • hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?
  • AlejaR
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Por que no se actualizo nunca mi plan si lo pague desde el 4 de febrero?

Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?

  • Visitor
  • Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?
  • Bittencourt
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja ingresar una nueva tarjeta

Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el tiempo de: Oops ocurrio un error, intentalo de neuv...

  • Casual Listener
  • Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el ...
  • Alex
  • Spotify Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes