Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74549 Views
- 49 replies
- 3 likes
- 74549 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9639 Views
- 23 replies
- 2 likes
- 9639 Views
- 23 replies
- 2 likes
Change Payment Method is not Recognized by Spotify
I have a Family Premium Plan. Last month, I changed the credit card to be used for my monthly subscription payment. Today, my July payment was still charged to my old credit card even though my new card is saved in payment method. I spent over 30 fru...
- I have a Family Premium Plan. Last month, I changed the credit card to be used for my monthly subscription payment. Today, my July payment was still charged to my old credit card even though my...
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- 119 Views
- 0 replies
- 0 likes
- 119 Views
- 0 replies
- 0 likes
Superuser Contribution Hola, porque se cancelo mi cuenta premium?
Hola, porque se cancelo mi cuenta premium?
- Hola, porque se cancelo mi cuenta premium?
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- Moderator
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Unable to download songs on my mobile app
So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadgets that i personally use that also only 3? COuld so...
- So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadge...
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- Spotify Star
- 240 Views
- 3 replies
- 0 likes
- 240 Views
- 3 replies
- 0 likes
Hulu not recognizing my premium plan
I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. PlanPremiumCountryUSDeviceSamsung Galaxy, Xbox, PCOperating System(i...
- I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. ...
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution Duo
My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.
- My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.
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- Moderator
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cant renewed due to a problem.
PlanPremium Individual CountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or Issue Why the subscription is not renewed and auto renewed. I can't pay due to problem. (Using GCash)It can't auto renewed due to sim register. Proble...
- Plan Premium Individual Country Philippines Device S22 Ultra Operating System Android 13 My Question or Issue Why the subscription is ...
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- Moderator
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
do I lose my playlists when being canceled because of apple payment
Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. Do I lose my preferences and playlists when being ca...
- Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. D...
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Solved!! Is my payment automatic?
PlanPremiumCountry Deviceiphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei don’t know if my payment will come out automatically, I can’t find any pay now button..
- Plan Premium Country Device iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i don’t know if my payment will come out automatically...
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- Spotify Star
- 489 Views
- 1 replies
- 0 likes
- 489 Views
- 1 replies
- 0 likes
I can't get premium because I changed accounts
Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium again however it keeps saying like you can't purch...
- Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium...
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- Spotify Star
- 120 Views
- 1 replies
- 0 likes
- 120 Views
- 1 replies
- 0 likes
How can i delete account
I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)
- I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)
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- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Premium Duo doesn't work
It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So whe...
- It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my pa...
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- Spotify Star
- 214 Views
- 3 replies
- 1 likes
- 214 Views
- 3 replies
- 1 likes
Superuser Contribution Porque me toca pagar el día 15 de julio si recién el 3 de julio se débito
No me cobren más no sean ratas
- No me cobren más no sean ratas
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- Moderator
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Superuser Contribution À chaque fois que j'invite ma femme dans l'abo duo, ça fonctionne 24h !
When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?
- When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
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- Moderator
- 103 Views
- 1 replies
- 0 likes
- 103 Views
- 1 replies
- 0 likes
I want to use a British credit card but I can’t because of my region
I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
- I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
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- Spotify Star
- 115 Views
- 1 replies
- 0 likes
- 115 Views
- 1 replies
- 0 likes
Cannot switch from duo to family
Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...
- Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
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- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
what happens to my playlist when I leave premium family?
We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
- We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Death in family
Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...
- Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...
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- Casual Listener
- 283 Views
- 2 replies
- 0 likes
- 283 Views
- 2 replies
- 0 likes
Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub
mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
- mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
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- Moderator
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
My spotify redeem code on the back will not work
I have entered the correct code but it refused to work.
- I have entered the correct code but it refused to work.
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Can't switch between Plan Members on Premium Duo
PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...
- Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...
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- Spotify Star
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes