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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15753 Views
  • 27 replies
  • 3 likes
  • 15753 Views
  • 27 replies
  • 3 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • Luan
  • Spotify Star
  • 30961 Views
  • 10 replies
  • 1 likes
  • card
    debit
    Debit Card
    Payment
    Payment Problems
    Premium
  • 30961 Views
  • 10 replies
  • 1 likes

Superuser Contribution Why was hulu removed from the premium bundle and not notified!

I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu

  • Visitor
  • I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu
  • _saint
  • Regular
  • 720 Views
  • 2 replies
  • 0 likes
  • 720 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error de facturación

Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.

  • Visitor
  • Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.  
  • MihailY
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

  • Visitor
  • Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  
  • Eni
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

  • Newbie
  • I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
  • Susan_GP
  • Moderator
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

My question.I am currently on a Premum plan that I bought as an annual subscription. That plan shows that it renews in August 2024. I am tryign to upgrade to Duo today, but it make it look like it will start charging me $10.99/mo today, and $14,99 in...

  • Visitor
  • My question. I am currently on a Premum plan that I bought as an annual subscription.  That plan shows that it renews in August 2024.  I am tryign to upgrade to Duo today, but it make it l...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Premium individual subscription for ₹299 not seen anymore

Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its no longer available. Can someone help with the same...

  • Visitor
  • Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its ...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

paying for premium but not able to access & payment is not showing on mt account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium family to Premium Individual

Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to change me from Family to Individual. I'm the only mem...

  • Visitor
  • Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to ch...
  • Anyk17
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

I am a student and cannot participate in the student plan

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

  • Casual Listener
  • Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?
  • Maxim
  • Spotify Star
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

  • Visitor
  • Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...
  • Yordan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

  • Casual Listener
  • Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...
  • Vasil
  • Moderator
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

  • Visitor
  • I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

  • Visitor
  • Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....
  • Yordan
  • Moderator
  • 550 Views
  • 4 replies
  • 1 likes
  • 550 Views
  • 4 replies
  • 1 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

  • Visitor
  • I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

  • Casual Listener
  • Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...
  • LZEDMITRIY
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

  • Visitor
  • fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...
  • Luan
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

  • Visitor
  • I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...
  • Kiril
  • Moderator
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

  • Visitor
  • I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.
  • Kiril
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes