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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5184 Views
  • 23 replies
  • 2 likes
  • 5184 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify Premium subscription status if paid before current one expires

I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my pockets. Since its 2 months before my plan expires, if I...

  • Visitor
  • I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my poc...
  • Lyubka
  • Moderator
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Cambio de plan Duo a Premium Familiar - Change from Duo plan to Premium Family

PlanDuo to Premium FamiliarCountryArgentina My Question or Issue Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta contraté el plan Premium Familiar y ya está pagado, y en los recibos de mi cuen...

  • Visitor
  • Plan Duo to Premium Familiar Country Argentina   My Question or Issue   Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta cont...
  • Edig-Crea
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Superuser Contribution tenho o premium e não consigo acessar

PlanFree/PremiumCountryBrasilDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueContratei a assinatura premium, estão sendo debitadas as faturas no meu cartão de crédito, porém só consigo acessar como conta gratuita. Gostaria ...

  • Newbie
  • Plan Free/Premium Country Brasil Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue Contratei a assinatura premium, estão sendo debitadas as faturas no me...
  • Vasil
  • Moderator
  • 317 Views
  • 3 replies
  • 1 likes
  • 317 Views
  • 3 replies
  • 1 likes

Add several gift card

I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.

  • Visitor
  • I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.
  • kaworu_bloodpaw
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

I want to listen to music but Spotify does not allow

How come am I not able to play this album on Spotify?https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzhI thought I have premium subscription already but in the top bar there is "Get Premium" link. Did not find a way to contact support so this "Cha...

  • Casual Listener
  • How come am I not able to play this album on Spotify? https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzh I thought I have premium subscription already but in the top bar there is "Get Premium" l...
  • kaworu_bloodpaw
  • Roadie
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play multiple streams on different devices

PlanIndividual PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have an individual premium plan. My wife uses the account as well. How can I li...

  • Visitor
  • Plan Individual Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • ricardolopes86
  • Newbie
  • 13222 Views
  • 4 replies
  • 1 likes
  • 13222 Views
  • 4 replies
  • 1 likes

Spotify premium was for 300inr till 27th Feb. It's not available now. Why?

Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable

  • Visitor
  • Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 2 likes
  • 222 Views
  • 1 replies
  • 2 likes

No me notificaron cuando terminaba mi suscripcion.

PlanPremium?CountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueTuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aproveche una oferta de 3 meses gratis. Yo no recuerdo cuando la page pero fue un...

  • Newbie
  • Plan Premium? Country Argentina Device PC Operating System Windows 10   My Question or Issue Tuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aprov...
  • Luan
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hay un lapso de tiempo para pagar?

Tuve un problema con mi tarjeta, recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pagar?

  • Newbie
  • Tuve un problema con mi tarjeta,  recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pag...
  • AlejaR
  • Moderator
  • 14381 Views
  • 5 replies
  • 0 likes
  • 14381 Views
  • 5 replies
  • 0 likes

Superuser Contribution My plan changed from Premium Family to Premium Individual and I have no idea why

I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?

  • Visitor
  • I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?   &...
  • Dian
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month Free Trial and still Charged

PlanFree/PremiumCountryUSADevice(iphone 12) My Question or IssueI am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please.Looking forward to your response.

  • Visitor
  • Plan Free/Premium Country USA Device (iphone 12)   My Question or Issue I am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please. ...
  • MihailY
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card code is invalid

el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago mod edit: The gift code appears invalid, but it is supposedly already activated, because they gave me a payment ticket

  • Visitor
  • el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago   mod edit: The gift code appears invalid, but it is supposedly already activ...
  • Vasil
  • Moderator
  • 262 Views
  • 4 replies
  • 0 likes
  • 262 Views
  • 4 replies
  • 0 likes

Can't see Spotify offer of 12 months for Rs. 299

I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offerPls solve this i really want this offer

  • Casual Listener
  • I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offer Pls solve this i really want this offer
  • Amayy
  • Spotify Star
  • 972 Views
  • 1 replies
  • 0 likes
  • 972 Views
  • 1 replies
  • 0 likes

I am lost, cunfused and frustrated. I am trying to set up a new account.

I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person

  • Visitor
  • I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Issue changing country from France to UK?

PlanPremiumCountryFrance to UK Device(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue I'm trying to change my Spotify region from France to UK in order to update my payment details. Everytime I try to do this, I get redirected to ...

  • Casual Listener
  • Plan Premium Country France to UK   Device (Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue   I'm trying to change my Spotify region from France to ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Annual Premium Family Subscription

PlanPremium FamilyCountryUSADeviceLaptop, iPhoneOperating SystemiOS 1X, Windows 1X My Question or IssueHello, I would like to have an annual plan (Premium) if the amount it's better than monthly payments... How may I switch to this annual plan ??

  • Casual Listener
  • Plan Premium Family Country USA Device Laptop, iPhone Operating System iOS 1X, Windows 1X   My Question or Issue Hello, I would like to have an annual plan (Premium) if the amount it's...
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Paid for Premium - but still on Free

I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!

  • Visitor
  • I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!
  • AlejaR
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay my subscription

I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. Please try again, use a different card or try a diff...

  • Casual Listener
  • I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. P...
  • Joan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes