Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 90042 Views
- 55 replies
- 5 likes
- 90042 Views
- 55 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11328 Views
- 24 replies
- 2 likes
- 11328 Views
- 24 replies
- 2 likes
Superuser Contribution me estan facturandodoble favor revisar. Solo quiero el plan premium
Solicite un plan premium pero ya tenia uno. Deseo que se elimine El plan individual
- Solicite un plan premium pero ya tenia uno. Deseo que se elimine El plan individual
-
-
- Moderator
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
I pay for premium, why is Spotify still promoting garbage to my play list
My Question or IssueI've been paying for premium for 8 years now, and today listening to my liked music list, I started getting weird songs coming up. To make matters worse the music is absolute garbage I would never chose to listen to even if I was ...
- My Question or Issue I've been paying for premium for 8 years now, and today listening to my liked music list, I started getting weird songs coming up. To make matters worse the music is abs...
-
- 161 Views
- 0 replies
- 0 likes
- 161 Views
- 0 replies
- 0 likes
Signed up to Duo but partner has none of our playlists.
Is this what is meant to happen?I upgraded from premium with the impression our music, playlists and libraries would be shared and we could use the app simultaneously. I signed him up with a new account and his profile is just fresh, nothing shared. ...
- Is this what is meant to happen? I upgraded from premium with the impression our music, playlists and libraries would be shared and we could use the app simultaneously. I signed him up with a...
-
-
- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Solved!! Unable to switch from Premium Duo to Family Plan
I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try again later. I've been having this all day.I've tri...
- I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try ...
-
-
- Spotify Star
- 482 Views
- 1 replies
- 0 likes
- 482 Views
- 1 replies
- 0 likes
Payment
Please I changed my plan to a students account last month and they bailed me for am individual account. I came to check my payment plan again and it had changed . I don’t know why I’m having this issue . Thank you
- Please I changed my plan to a students account last month and they bailed me for am individual account. I came to check my payment plan again and it had changed . I don’t know why I’m having this iss...
-
- 161 Views
- 0 replies
- 0 likes
- 161 Views
- 0 replies
- 0 likes
Payment.
PlanDuoCountryArgentinaDeviceSamsung Galaxy A03 CoreOperating SystemAndroid 11 My Question or IssueI got charged 3 times in July (2 of those weren't a surprise because I changed my plan after paying so I got charged for the difference) and 2 times ag...
- Plan Duo Country Argentina Device Samsung Galaxy A03 Core Operating System Android 11 My Question or Issue I got charged 3 times in July (2 of those weren't a surprise because I chan...
-
-
- Spotify Star
- 265 Views
- 3 replies
- 0 likes
- 265 Views
- 3 replies
- 0 likes
Lost all songs
I just ended premium and switched to free and now all of my playlist titles are there but all of my songs in them have been deleted. Everything I’ve read says your playlists and songs stay in tact, you just can’t have downloads. I have no idea what s...
- I just ended premium and switched to free and now all of my playlist titles are there but all of my songs in them have been deleted. Everything I’ve read says your playlists and songs stay in tact, y...
-
-
- Spotify Star
- 196 Views
- 3 replies
- 0 likes
- 196 Views
- 3 replies
- 0 likes
Solved!! Have a new card tried to use it wont work my bank saying it should
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 410 Views
- 2 replies
- 0 likes
- 410 Views
- 2 replies
- 0 likes
Superuser Contribution Trying to renew my subscription with prepaid card failed
PlanPremiumCountryEgyptDevice(Realme 6Pro)Operating System(Android) My Question or Issuei am trying to renew my subscription but it fails, using my visa prepaid card any suggestions ?
- Plan Premium Country Egypt Device (Realme 6Pro) Operating System (Android) My Question or Issue i am trying to renew my subscription but it fails, using my visa prepaid card a...
-
-
- Moderator
- 273 Views
- 1 replies
- 0 likes
- 273 Views
- 1 replies
- 0 likes
acabo de iniciar mi plan familiar hace 13 días justo el 07 de este mes
y hoy ya me notificó que se está intentando procesar mi pago cuando no lleva ni el mes y si el pago no es reflejado podría perderse las cuentas del plan familiar
- y hoy ya me notificó que se está intentando procesar mi pago cuando no lleva ni el mes y si el pago no es reflejado podría perderse las cuentas del plan familiar
-
-
- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Switching plans
I joined spotify premium with the prepaid gift cards, a few months ago i joined a family plan before my individual plan ended, if the family subscription runs out will i change to a free account automatically or do i get to keep the few days left of ...
- I joined spotify premium with the prepaid gift cards, a few months ago i joined a family plan before my individual plan ended, if the family subscription runs out will i change to a free account auto...
-
-
- Spotify Star
- 415 Views
- 1 replies
- 0 likes
- 415 Views
- 1 replies
- 0 likes
Family premium plan cancelled
Hi, anyone can help me?I already pay for family plan, but today my family plan is disappear and my family premium plan back to free. How can solve this problem?
- Hi, anyone can help me? I already pay for family plan, but today my family plan is disappear and my family premium plan back to free. How can solve this problem?
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Payment issue
PlanPremiumCountryMalaysia Device(iPhone 13)Operating System(Windows 10) My Question or IssueHi, i want to change payment method using visa. But visa method never appear on my screen? how to solve this? I already add my card details but when i want t...
- Plan Premium Country Malaysia Device (iPhone 13) Operating System (Windows 10) My Question or Issue Hi, i want to change payment method using visa. But visa method ne...
-
-
- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Cancele mi pla premium peo siempre me hicieron el reembolso,que puedo hacer
Quisiera saber que pasa en este caso
- Quisiera saber que pasa en este caso
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
My father has paid for my 12 month subscription but it is not showing.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
I paid for a premium of a year but now a month later am being charged again
I paid for a premium plan and was charged for a premium but noe my account demands for a new payment
- I paid for a premium plan and was charged for a premium but noe my account demands for a new payment
-
-
- Spotify Star
- 222 Views
- 3 replies
- 0 likes
- 222 Views
- 3 replies
- 0 likes
Superuser Contribution Change plan
hello i want to change my premium plan but i was currently charged with my premium plan this month for ₱149. if i change it to a student premium plan, will it charge me for another money which is ₱75? or are they going to refund the ₱74?
- hello i want to change my premium plan but i was currently charged with my premium plan this month for ₱149. if i change it to a student premium plan, will it charge me for another money which is ₱75...
-
-
- Moderator
- 232 Views
- 1 replies
- 1 likes
- 232 Views
- 1 replies
- 1 likes
Cant get premium trial from Bangladesh.
Plan Free/Premium Country Bangladesh Device (Realme Narzo 50) Operating System (Android 11.) My Question or Issue I want to use spotify premium trial. Whenever I go to make payment it shows payment failed. It's a new card. Even after giving correct c...
- Plan Free/Premium Country Bangladesh Device (Realme Narzo 50) Operating System (Android 11.) My Questio...
-
-
- Casual Listener
- 247 Views
- 2 replies
- 0 likes
- 247 Views
- 2 replies
- 0 likes
"Your addresses didn't match" - issues with users accepting invites to Duo plans
PlanPremium /CountryNorway "Your addresses didn't match" - issues with users accepting invites to DuoWe both live at the same address, basically sitting next to each other and entre the same address to verify - but keep coming up with a message that ...
- Plan Premium / Country Norway "Your addresses didn't match" - issues with users accepting invites to Duo We both live at the same address, basically sitting next to each other and entre ...
-
-
- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
help
Hi if anyone knows i’ve upgraded my premium account to a duo account dose anyone know if it will still charge me for my old premium account if any help would be appreciated thanks
- Hi if anyone knows i’ve upgraded my premium account to a duo account dose anyone know if it will still charge me for my old premium account if any help would be appreciated thanks
-
-
- Casual Listener
- 197 Views
- 2 replies
- 0 likes
- 197 Views
- 2 replies
- 0 likes