Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124310 Views
- 81 replies
- 10 likes
- 124310 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14862 Views
- 27 replies
- 2 likes
- 14862 Views
- 27 replies
- 2 likes
More listening time
15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
- 15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
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- Spotify Star
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Three dots keeps loading forever
PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.
- Plan Free Country EG Device Windows 10, Chrome Operating System Windows 10 My Question or Issue when trying to add credit card, the three dots of loading appear but nothing h...
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- Visitor
- 8023 Views
- 10 replies
- 1 likes
- 8023 Views
- 10 replies
- 1 likes
Superuser Contribution Re: How can I play different songs at same time on different Google Nest device
How do I stop my premium family subscription and change to duo?
- How do I stop my premium family subscription and change to duo?
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- Moderator
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Superuser Contribution You will not accept my new credit card which is accepted elsewhere,
Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
- Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
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- Visitor
- 1317 Views
- 2 replies
- 0 likes
- 1317 Views
- 2 replies
- 0 likes
Solved!! Why are there commercial on premium account?
Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.
- Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
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- Visitor
- 483 Views
- 3 replies
- 3 likes
- 483 Views
- 3 replies
- 3 likes
Partner payment?
Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue
- Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
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- Spotify Star
- 383 Views
- 1 replies
- 0 likes
- 383 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Gift cards work even when there is a price increase?
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
- Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
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- Moderator
- 4561 Views
- 3 replies
- 0 likes
- 4561 Views
- 3 replies
- 0 likes
Subscription in Iraq
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...
- Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment...
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- Newbie
- 1442 Views
- 2 replies
- 1 likes
- 1442 Views
- 2 replies
- 1 likes
Trying to change my credit card
Unable to change my credit card for another subscription.
- Unable to change my credit card for another subscription.
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Changing from Premium to Premium Family
Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be charged every month? Or since I changed plans, has it a...
- Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be char...
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- Spotify Star
- 8340 Views
- 6 replies
- 0 likes
- 8340 Views
- 6 replies
- 0 likes
Gift card wont redeem
Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...
- Plan: Premium Country- usa Device Iphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
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- Spotify Star
- 817 Views
- 1 replies
- 1 likes
- 817 Views
- 1 replies
- 1 likes
I am being charged twice for one spoify account(premium).
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
- I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
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- Spotify Star
- 3456 Views
- 1 replies
- 0 likes
- 3456 Views
- 1 replies
- 0 likes
Didn't receive any email to accept new prices
PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too
- Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17) My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
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- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Error when trying to change plan
PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...
- Plan Premium Country New Zealand Device PC Operating System Windows 10 My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
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- Spotify Star
- 319 Views
- 1 replies
- 0 likes
- 319 Views
- 1 replies
- 0 likes
Issues when redeem Spotify gift card
My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...
- My Question or Issue I redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify...
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- Spotify Star
- 414 Views
- 3 replies
- 0 likes
- 414 Views
- 3 replies
- 0 likes
Problema com a Cobrança
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...
- Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Superuser Contribution Trial period
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...
- My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
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- Moderator
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution Trying to switch back to student premium
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...
- Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
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- Moderator
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague
- se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
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- Moderator
- 468 Views
- 4 replies
- 0 likes
- 468 Views
- 4 replies
- 0 likes
Refund for an Unused Duo Premium
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...
- Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes