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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4371 Views
  • 23 replies
  • 2 likes
  • 4371 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Klarna claiming a payment after changing the Spotify payment method to direct debit

Plan Premium DuoCountryGermany My Question or IssueDear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December 2022. Now Klarna is claiming me back the January invoice, which is alrea...

  • Casual Listener
  • Plan  Premium Duo Country Germany   My Question or Issue Dear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December...
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I have already Premium family plan but I have the service paused

I have already a premium family plan but the apps paused my service and also ask for update my payment, I click there and it says "You have already a plan premium you are part of a premium plan of someone else" and just give me the option to see my c...

  • Visitor
  • I have already a premium family plan but the apps paused my service and also ask for update my payment, I click there and it says "You have already a plan premium you are part of a premium plan of so...
  • kaworu_bloodpaw
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been verified as a student but I got charged as an individual.

I have been verified as a student and I pay $4.99 each month, but this month I got charged as an individual and I didn't receive any email to let me reverify my student status.

  • Visitor
  • I have been verified as a student and I pay $4.99 each month, but this month I got charged as an individual and I didn't receive any email to let me reverify my student status.
  • Vasil
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Superuser Contribution i bought for a premium and didn't get it

yesterday i pay twice for a subscription and i didn't receive anything and i didn't got my premium

  • Visitor
  • yesterday i pay twice for a subscription and i didn't receive anything and i didn't got my premium
  • Not applicable
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Change region of gift card

My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?

  • Casual Listener
  • My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?
  • Julwer
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Por qué en la aplicación no se actualiza el pago?

En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)

  • Visitor
  • En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)
  • Jose_M
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

PREMIUM ACCOUNT CHANGE

Helloi HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?

  • Visitor
  • Hello i HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

How can I turn off recurring billing without access to my account?

After i changed my phone i don't remember my password to google spotify and other apps.And my question is can i turn of reccurring billing without access to account. I am logged in this account on my Xbox.

  • Visitor
  • After i changed my phone i don't remember my password to google spotify and other apps. And my question is can i turn of reccurring billing without access to account. I am logged in this account on ...
  • Jose_M
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How to add to duo account

I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote his Belgian adress, invited me, but I cant join even ...

  • Visitor
  • I have free spotify account registered in Belgium (moved from another country). My husband have a premium account, all payment methods are from different country. Now, he bought duo account, wrote hi...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Quero saber como peço reembolso, qual link, email ou número de whatsapp?

Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser impossível de eu usar o meu plano, portanto quero reemb...

  • Newbie
  • Quero saber como peço reembolso, qual link, email ou número de whatsapp? Fiz o pacote universitário mas estou com um celular que desliga toda hora sozinho celular está com defeito, então vai ser imp...
  • Jose_M
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Credit Card payment form wont load [Brasil]

Country: BrasilDevice: Desktop computerOperating System: Windows 10 Pro 21H2 Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads!...

  • Casual Listener
  • Country: Brasil Device: Desktop computer Operating System: Windows 10 Pro 21H2   Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment op...
  • Bittencourt
  • Spotify Star
  • 323 Views
  • 8 replies
  • 0 likes
  • Credit Card
    Subscription Credit Card payment problem
    Subscription Issue
    subscription payment
  • 323 Views
  • 8 replies
  • 0 likes

Nem újul meg a csomagom

Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?

  • Visitor
  • Igénybe vettem a premium egyéni csomagot az ingyenes első hónappal. Nem mondtam le, mêgis az egy hónap letelte után nem folytatódott az előfizetésem, és újat sem tudok vásárolni. Mi lehet a probléma?
  • Jose_M
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm premium and there is Ads in the middle of a podcast ? What's going on?

I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. PlanPremium

  • Casual Listener
  • I was listening to a podcast, and now there are ads in the middle of the podcast. That's SO ANNOYING. What's going on ??? The idea of paying for the premium service is not to hear ANNOYING ads. ...
  • Memekin
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • Ads-premium accounts
  • 194 Views
  • 2 replies
  • 0 likes

monthly membership fee is more expensive than regular membership

monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?

  • Newbie
  • monthly membership fee is 29.99TL and 3-month membership fee is 95.99TL. 3 months membership is more expensive than regular membership. Why is it 6TL expensive when it should be cheap?
  • Jose_M
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes