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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147230 Views

69 replies

10 likes

Premium for Family
  • 147230 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92965 Views

89 replies

4 likes

  • 92965 Views
  • 89 replies
  • 4 likes

Plan will start but payment process

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I update my Hulu log in with disabled email?

My Hulu log in I got with the Spotify bundle on a student account but since graduating I changed my Spotify email to a personal email but forgot I didn't update my Hulu. Now I can not get into my Hulu because I can not access the email account that i...

Newbie

My Hulu log in I got with the Spotify bundle on a student account but since graduating I changed my Spotify email to a personal email but forgot I didn't update my Hulu. Now I can not get into my Hu...

MihailY

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

Casual Listener

  Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium.   Now I`m af...

MihailY

Moderator

8554 Views

6 replies

0 likes

Subscription
  • 8554 Views
  • 6 replies
  • 0 likes

You are not covered by this plan.

I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the phrase 申し訳ありません。お客様はこのプランの対象ではありません。Premiumにアップグレードする方...

Visitor

I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the ph...

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei meu plano e fui cobrada mesmo assim

Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da minha conta Premium.

Visitor

Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da ...

Vasil

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Subscription Options

I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option?Plan: PremiumCountry: Philippines Device(iPhone)

Newbie

I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option? Plan: Premium Country: Philippines   Device ...

IzunaUchiha

Newbie

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working after paying

I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has changed so I used a gift card and it still doesn`t ...

Casual Listener

I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has ...

Vasil

Moderator

624 Views

3 replies

0 likes

  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution I purchased premium mini, money got deducted but premium not working

I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen

Visitor

I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen

Dessi

Moderator

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanPremium DuoCountryChileDevice(Samsung Galaxy A74 / A24 )Operating System(iOS 13) My Question or IssueHello, I recently changed my premium to Duo hoping I could add my partner to it, I'm Argentinian and he's from Chile and recently I traveled to s...

Casual Listener

Plan Premium Duo Country Chile Device (Samsung Galaxy A74 / A24 ) Operating System (iOS 13)   My Question or Issue Hello, I recently changed my premium to Duo hoping I could add my par...

Ivelina

Moderator

1064 Views

5 replies

0 likes

  • 1064 Views
  • 5 replies
  • 0 likes

I want to change the tariff to Duo. I have already authorized several times

I have an individual tariff and I want to change it to a DUO tariff. I have already authorized the withdrawal of payments at the bank several times, but the Individual floating account keeps showing up. Where is the problem please?

Visitor

I have an individual tariff and I want to change it to a DUO tariff. I have already authorized the withdrawal of payments at the bank several times, but the Individual floating account keeps showing ...

Maxim

Spotify Star

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Solved!! Desktop free plan functionalities on mobile

Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app. I can choose which songs I wish to listen to on mobile (any title, I can scroll through any playlist and select a...

Visitor

Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app.  I can choose which songs I wish to listen to on mobile ...

lexikpop

Newbie

1101 Views

3 replies

0 likes

  • 1101 Views
  • 3 replies
  • 0 likes

Premium account WITHOUT podcasts, to get premium at cheaper price

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Get refund and pay for student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the student plan for 2 years but got charged for the individual plan this month. I j...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was o...

Not applicable

2126 Views

2 replies

0 likes

  • 2126 Views
  • 2 replies
  • 0 likes

Solved!! someone already used my card information for spotify premium

ive let my friend use my card to get spotify premium and he told me i should get spotify too and ive made a account and all and i tried to get the 3 month for free offer but it says im not allowed it because ive already used my trial?

Visitor

ive let my friend use my card to get spotify premium and he told me i should get spotify too and ive made a account and all and i tried to get the 3 month for free offer but it says im not allowed it...

Maxim

Spotify Star

1032 Views

1 replies

0 likes

  • 1032 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay through the App Store

I used to have an Android and I used to buy a subscription through Google Play. Now I have an iPhone and I have money on the App Store. Can't I pay from the App Store the same way as I do with Google Play?CountryGermanyDevice(iPhone 13)Operating Syst...

Casual Listener

I used to have an Android and I used to buy a subscription through Google Play. Now I have an iPhone and I have money on the App Store. Can't I pay from the App Store the same way as I do with Google...

Murukuyah

Casual Listener

6418 Views

2 replies

0 likes

  • 6418 Views
  • 2 replies
  • 0 likes

i am not able to claim current offer

i am not able to claim current offer which is 59 rs for 3 months and i have canceled my subscription in june and its been more than 2 months i want to claim new offer. how can i claim it ?

Visitor

i am not able to claim current offer which is 59 rs for 3 months and i have canceled my subscription in june and its been more than 2 months i want to claim new offer. how can i claim it ?

Maxim

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

just paid duo and it satd that next payment will be next week

I just paid my monthly premium duo, but it says that the next payment will be the 08/20/24 so i have less than a week. How's this possible?

Newbie

I just paid my monthly premium duo, but it says that the next payment will be the 08/20/24 so i have less than a week. How's this possible?

Maxim

Spotify Star

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes