Premium not working after paying

[lp8807]

I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has changed so I used a gift card and it still doesn`t work. Help please!!

[Maxim]

Hey @lp8807,

Thanks for reaching out.

You're most likely logged into a different account within the app 🙂 I recommend heading to https://spotify.com/account to see if it says Free or Premium.

If it says Premium, go to https://www.spotify.com/account/profile/ and use the username stated there for logging into the app.

Let me know how it goes 🙂

[Beyblade1]

i have tried that method but still on web says its free version and my app is premium version

[Vasil]

Hey @Beyblade1,

If your app says Premium but you see free on the Web Player, there's two possible scenarios that first come to mind:

1. Either you're logged in with different credentials on the two separate platforms as @Maxim has suggested or
2. Your Premium plan is not Premium Individual but Premium Mini.

With Premium Mini you get 30 song downloads and unlimited ad-free music but only on 1 mobile device.
Only the mobile app will show Premium, while the other platforms will show free.

If you have a different plan than Premium Mini, you're logging in with the same credentials and yet the Web Player is still only displaying Spotify free, it might be a good idea to try removing your browser's most recent cache & cookies to see if that would make a difference.

Hope this helps! Keep us posted on how things go 🙂