Changing from Globe Telecom to GCash

[ChadAntonio]

Plan

Premium Individual

Country

Philippines

Device

Samsung Galaxy A52 5G

Operating System

Android 14

My Question or Issue

Recently, I've been receiving a notification from my carrier, Globe Telecoms, telling me that it will be removed as a payment method on Spotify. This message says I need to update my payment method and suggests GCash or another payment method to continue my subscription.

However, I have been trying to look for GCash as an option on my Spotify account, but I could not find it. Does anyone know how to solve this one?

[Luan]

Hey, @ChadAntonio 
Welcome to the Spotify Community, and thanks for reaching out to us!

Take a look at this official support article to get help with how to update your current payment method:

• Update payment details 

In case you cannot find the GCash option among the available payment methods you see there, please share a screenshot with me (but do not share any sensitive information on it).

Keep me posted! 🎶

[James293]

I have been getting the message too, but I pay via PayPal and use my card 

[Luan]

Hey, @James293 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Is this message referring to PayPal or Globe? If it's to Globe, there is nothing to worry about, considering you said you use PayPal as a payment method. 

Stay awesome! 🎶

Let me know if you have further questions or need anything else! I'd love to help!

[mikebots]

I'm also getting the same message too but I'm paying using my credit card and not thru globe? Should I just ignore the message?

[adalbert]

I pay by credit card. I received this message on my phone today. No other message. Why is this happening?

[kaayaaya]

Same issue wherein when I tried to change my payment details from Globe to Gcash, the only payment methods I have are debit/credit card & paypal. I found no solution from Spotify as they said that I can only pay via whichever method that appears under my account page. So what I did was cancel my plan, then just renew and I was able to link my gcash account. Hope this helps those updating their payment from Globe to Gcash.

[kaayaaya]

Hi Chad, same issue wherein when I tried to change my payment details from Globe to Gcash, the only payment methods I have are debit/credit card & paypal. I found no solution from Spotify as they said that I can only pay via whichever method that appears under my account page. So what I did was cancel my plan, then just renew and I was able to link my gcash account. Hope this helps.

[immisterjuan]

You need to activate you GCash virtual card, this feature had been available for quite a while now...

https://help.gcash.com/hc/en-us/articles/360017594274-Activate-your-AMEX-Virtual-Pay-Card

[Luan · Accepted solution]

Hey, everyone!
Welcome to the Spotify Community, and thanks for reaching out to us here!

Firstly, it's okay if the users who got the informative message but don't use Globe as a payment method on Spotify, dismiss it and don't take any additional action.

When it comes to the GCash option not appearing, I checked here on my side and found it. You can manage your current subscription and change the payment method, by following the steps of this official support article:

• Update payment details 

If you cannot find GCash, I recommend waiting until your account reverts to the Free tier and starting a new subscription using GCash or another preferred payment method.

Stay awesome! 🙂

Let me know if you have further questions or need anything else! I'd love to help!

[GalaxyUser21]

I got a notification saying to change my payment from Globe to GCash or my Premium will be canceled. But I do not use Globe as a payment I use a Visa Card specifically a GCash Visa Card. Under my account it says that payment is active and will be charged on the usual date. I am confused what to do.

Plan

Premium

Country

Philippines

Device

Samsung Galaxy S23 Ultra 

Operating System

Android 14

[osornios]

Hey @GalaxyUser21 

In this case, wait until your payment date, and see if it goes through. If it doesn't, delete your payment info, and add it again to pay your subscription.

Hope it helps. 🙂

[immisterjuan]

GCash has virtual card feature, thats how i paid the subscription

[GalaxyUser21]

Hi osornios, 

the payment went through successfully via my GCash Visa and billing says it will be charged again next month same way.