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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59517 Views
  • 25 replies
  • 5 likes
  • 59517 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35423 Views
  • 19 replies
  • 2 likes
  • 35423 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26601 Views
  • 16 replies
  • 2 likes
  • 26601 Views
  • 16 replies
  • 2 likes

Superuser Contribution Idiots at spotify

It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no one has answered my GDPR request. So if anyone has any...

  • Visitor
  • It has now been 23 days since I last heard back from Spotify about an issue I reported three months ago. It has been a week and no one has answered my refund request. It has been two weeks and no o...
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • idiots
    Spotify
  • 347 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been trying to pay...
  • Kiril
  • Moderator
  • 901 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 901 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or I...
  • Eni
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • family
    Premium
    Spotify
  • 708 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it s...
  • Billy-J
  • Spotify Star
  • 9023 Views
  • 3 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 9023 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged pr. month confusing

PlanPremiumCountryDenmark DeviceIphone and PCOperating SystemIS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr?

  • Visitor
  • Plan Premium Country Denmark   Device Iphone and PC Operating System IS and Windows   My Question or Issue   Why have i being payd 129kr when spotify webside says 99kr?  
  • Elena
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium not activated.

Paid for Spotify Premium with my UPI app. Still isn't reflecting on my accountI tried signing out, and even reinstalling, didn't help.

  • Casual Listener
  • Paid for Spotify Premium with my UPI app. Still isn't reflecting on my account I tried signing out, and even reinstalling, didn't help.
  • user-removed
  • Not applicable
  • 390 Views
  • 2 replies
  • 0 likes
  • Google Pay
    Premium
    Spotify
    UPI
  • 390 Views
  • 2 replies
  • 0 likes

Spotify wouldn't fulfill my Google Home Mini promotion!

PlanFamily PremiumCountryUSDevice(iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro)Operating System(iOS 10, Android Oreo, etc.) My Question or IssueWe confirmed the Google Home Mini promo while it was still active on Nov. 13th, 2019. Per our confir...

  • Casual Listener
  • ...oogle Home Mini promo while it was still active on Nov. 13th, 2019. Per our confirmation, Spotify said "we'll email you as soon as your device is available."  1. My email IS correct in their s...
  • Doug1950
  • Visitor
  • 593 Views
  • 1 replies
  • 1 likes
  • google
    Google Home Mini
    promotion
    Spotify
  • 593 Views
  • 1 replies
  • 1 likes

Activating Hulu Page not Found

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+/PCOperating SystemAndroid 9/Windows 10 My Question or IssueEverywhere I've looked I'm seeing that this issue was supposedly "fixed for everyone" but no matter what browser or device I use I kee...

  • Casual Listener
  • ...upposedly "fixed for everyone" but no matter what browser or device I use I keep getting hit with page not found on the signup.hulu.com/spotify-callback page when I choose that I already have a hulu a...
  • Billy-J
  • Spotify Star
  • 1278 Views
  • 7 replies
  • 1 likes
  • Hulu
    Page Not Found
    Spotify
  • 1278 Views
  • 7 replies
  • 1 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

  • Casual Listener
  • Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(
  • Brunelicia
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 395 Views
  • 3 replies
  • 0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

  • Casual Listener
  • Plan Premium Country Netherlqnds  Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey, I recently made a new spotify...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • offer
    Premium
    Spotify
  • 513 Views
  • 3 replies
  • 0 likes

[Partnership] Spotify and Apple ripoff : they charge you twice

Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...

  • Newbie
  • Premium, USA, iPhone 8, iOS 10   So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
  • Jose_M
  • Spotify Star
  • 1478 Views
  • 1 replies
  • 0 likes
  • apple store
    ripoff
    Spotify
  • 1478 Views
  • 1 replies
  • 0 likes

New premium plans prices.

I have been in the struggle just like many Premium users have, the struggle of a very expensive modern music streaming. If you download it, its illegal, but if you decide to take the legal route just stream, its super expensive for music that it's re...

  • Casual Listener
  • ...ake a difference in  the industry and  Persue Spotify to  lower the premium plans just a few $$ so we can get more premium users on board. I've talked to many people, they have  t...
  • Billy-J
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • 2019.
    9.99
    New Generation
    Premium
    Prices
    Spotify
  • 704 Views
  • 1 replies
  • 0 likes

Fixed

I called Hulu support and fixed it.

  • Newbie
  • I called Hulu support and fixed it.
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Hulu
    Spotify
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Mastercard?

  Can I use a Mastercard to buy Spotify premium on line? Thanks. Nevigo

  • Regular
  •     Can I use a Mastercard to buy Spotify premium on line? Thanks.   Nevigo
  • Bittencourt
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • mastercard
    Spotify
  • 1217 Views
  • 1 replies
  • 0 likes

Spotify charging twice in a month

My Question or Issue I paid for premium sep 9th and now my account is back to free because I don't pay second time this month. I'm not paying for different accounts and I didn't recently upgrade og downgrade the one I have. The money was gone sep 9th...

  • Casual Listener
  • ...pgrade og downgrade the one I have. The money was gone sep 9th so the payment went through. It took 2 weeks and I started getting mail and messages from Spotify to update my payment or else sub will b...
  • MrAlexG
  • Composer
  • 322 Views
  • 3 replies
  • 0 likes
  • Premium
    Spotify
  • 322 Views
  • 3 replies
  • 0 likes

Spotify Premium 60 day free trial

So today I was going though my instagram stories, Like I do everyday. I see a spotify add that says 60 day free trial. I quickly scrolled up and signed up for the free trial. After all of the steps were completed, I received a receipt that said I onl...

  • Newbie
  • So today I was going though my instagram stories, Like I do everyday. I see a spotify add that says 60 day free trial. I quickly scrolled up and signed up for the free trial. After all of the steps w...
  • Billy-J
  • Spotify Star
  • 1118 Views
  • 1 replies
  • 0 likes
  • 60 Days
    free trial
    Premium
    Spotify
  • 1118 Views
  • 1 replies
  • 0 likes

SPOTIFY KEEPS CHARGING ME?!

Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium card, Spotify keeps on charging me! (I was notified thro...

  • Newbie
  • Recently, I had just bought a Spotify premium card, and got a 6-month premium. But then, I still got my credit card details filled in my account. Even if I have already bought a 6-month premium c...
  • Luke
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • account page
    charging
    Credit Card
    details
    issue
    Spotify
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

  • Newbie
  • Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that:  Y...
  • Aimee_T
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Spotify
  • 307 Views
  • 1 replies
  • 0 likes

Spotify robbed me!

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify acco...

  • Regular
  • So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a  spotify subscription through them, and i...
  • Tom
  • Community Legend
  • 1258 Views
  • 6 replies
  • 2 likes
  • Bad customer service
    billing
    Spotify
    theft
  • 1258 Views
  • 6 replies
  • 2 likes