Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: country

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59785 Views
  • 25 replies
  • 5 likes
  • 59785 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35558 Views
  • 19 replies
  • 2 likes
  • 35558 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26683 Views
  • 16 replies
  • 2 likes
  • 26683 Views
  • 16 replies
  • 2 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

  • Casual Listener
  • ...ubscription still be valid for 1 year despite the region change? Thank you for your answers!   Plan Premium (for 1 year) Country Turkey (planning to move to USA for 9 months)
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    region
  • 79 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

PlanPremiumCountryWould like to change to UK from Singapore.DeviceDesktopOperating SystemWindows My Question or IssueHi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registered in S...

  • Casual Listener
  • Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows   My Question or Issue Hi, I would like to switch my account to a UK-based one a...
  • Luan
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Change
    country
    location
    Payment
    Premium
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country with payement information does not work. UK to Luxembourg

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...

  • Casual Listener
  • I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement i...
  • raulitomoneta
  • Casual Listener
  • 1426 Views
  • 6 replies
  • 1 likes
  • country
    Family Plan
    Luxemboug
    Payement
    uk
  • 1426 Views
  • 6 replies
  • 1 likes

Premium for Students

Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...

  • Visitor
  • Plan  Premium Country Canada Device iPhone 7Plus Operating System iOS 10   My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount c...
  • Rene01
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    Student
  • 315 Views
  • 1 replies
  • 0 likes

Wrong Currency

Plan: PremiumCountry: FinlandNationality: SwedenCurrency: Euro Device(Google Pixel 2 XL & Macbook Pro)Operating System(Android & OS X El Capitan) My Question or IssueHi, I'm Swedish, but I'm living in Finland.I recently changed my payment plan to Pay...

  • Newbie
  • Plan:  Premium Country: Finland Nationality: Sweden Currency: Euro   Device (Google Pixel 2 XL & Macbook Pro) Operating System (Android & OS X El Capitan) &n...
  • Maxim
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • country
    Currency
    Payment
    Subscription
  • 406 Views
  • 1 replies
  • 0 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

  • Newbie
  • I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and t...
  • Luke
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • card
    country
    Premium
  • 509 Views
  • 1 replies
  • 0 likes

Hungarian credit card is not accepted & can't change country

I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But Spotify is supposed to be available in Hungary For some reaso...

  • Newbie
  • I just moved back to Hungary after living in the Czech Republic. When I tried to change my credit card info, I got the error message "our service is not available in this country yet". But S...
  • Luke
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • country
    Credit Card
    Hungary
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

  • Newbie
  • I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    country
  • 262 Views
  • 1 replies
  • 0 likes

Kann ich meinen Trial Premium Account auch in Deutschland weiterverwenden?

Ich habe vor kurzem einen Trial Account in AT um 99c aktiviert. Bei meinen Kontoeinstellungen ist AT grau hinterlegt - ich kann da Land also nicht abaendern. Wisst ihr ob ich den Trial Account trotzdem in Deutschland weiterverwenden kann?Vielen Dank ...

  • Newbie
  • ...rotzdem in Deutschland weiterverwenden kann? Vielen Dank   I recently activated a trial account in Austria. As I am moving to Germany soon, I was wondering if I can change my country and continue u...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • country
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Family Subscription change Country

Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card.However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card.Question.1. If I changed the country from Malaysia to Thail...

  • Newbie
  • ...uestion. 1. If I changed the country from Malaysia to Thailand, will my family member follow me? 2. Before I use the Family Plan, I used to use Yearly Plan. When I use Family Plan Spotify didn't r...
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • country
    family
  • 518 Views
  • 1 replies
  • 0 likes

Can't change country

I have tried to Change my account country several times and followed the steps on the official Spotify Help Page. After I submit my new credit card information I am pushed to a Family plan landing page which I do not want to sign up for. When I go ba...

  • Newbie
  • I have tried to Change my account country several times and followed the steps on the official Spotify Help Page. After I submit my new credit card information I am pushed to a Family plan landing p...
  • osornios
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Change country
    country
    Spotify Premium
  • 317 Views
  • 1 replies
  • 0 likes

Need Payment method to change country

Hello! I've been having a few problems with Spotify Premium as of late. Spotify is finally in Japan (thank God!). Before it came to Japan, I paid for Premium using a card in US. Now I've been told I'll be charged a tax fee for state tax but it's poin...

  • Newbie
  • ...een told I'll be charged a tax fee for state tax but it's pointless cause I'm not even using the program in the US.   I want to change my Premium account country from US to Japan, where I live. T...
  • LordRollin
  • Community Legend
  • 2340 Views
  • 1 replies
  • 0 likes
  • Change
    convenience store
    country
    Japan
    Premium
  • 2340 Views
  • 1 replies
  • 0 likes