Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist
Visitor
I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...
Ivan
Spotify Legend
1333 Views
1 replies
0 likes
Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.
Roadie
Why does Spotify say a song I am trying to play isn't available, but that I can import it? Premium user here.
Alfredo
Roadie
780 Views
3 replies
0 likes
Hey guys,I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded.How can I fix this?Thanks in advance.
Casual Listener
Hey guys, I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded. How can I fix this? Thanks in advance.
huntermeadows
Casual Listener
718 Views
2 replies
0 likes