Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Quebec

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36291 Views
  • 19 replies
  • 2 likes
  • 36291 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

  • Casual Listener
  •   Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Qu...
  • somarcou
  • Casual Listener
  • 9267 Views
  • 17 replies
  • 1 likes
  • Duo
    Premium
    Quebec
  • 9267 Views
  • 17 replies
  • 1 likes

Superuser Contribution Payment update for Quebec residents

PlanPremiumCountryCanada / Québec My IssueI recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. However I can't complete the process as there is this useless confirmation box: ...

  • Casual Listener
  • ...owever I can't complete the process as there is this useless confirmation box: "This offer is unavailable in Quebec. I confirm that I am not a resident of the province of Quebec." I say useless, b...
  • CathVa
  • Newbie
  • 3056 Views
  • 4 replies
  • 0 likes
  • Payment
    Quebec
  • 3056 Views
  • 4 replies
  • 0 likes

Superuser Contribution Quebec, cannot update payment options

PlanPremiumCountry Canada (Quebec province) My Question or Issue I have been a premium subscriber for many years now without any issues. I now need to update my payment information for new ones, but when attempting to submit my new information there ...

info.jpg
  • Casual Listener
  • Plan Premium Country  Canada (Quebec province)   My Question or Issue  I have been a premium subscriber for many years now without any issues. I now need to update my payment i...
  • Alfredo
  • Roadie
  • 947 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium
    Quebec
  • 947 Views
  • 3 replies
  • 0 likes