Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: creditCard

Labels

Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

126060 Views

69 replies

9 likes

Premium for Family
  • 126060 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

52158 Views

87 replies

3 likes

  • 52158 Views
  • 87 replies
  • 3 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

223818 Views

139 replies

12 likes

  • 223818 Views
  • 139 replies
  • 12 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

Casual Listener

Plan Free Country Bangladesh   Device (iPhone 12, Macbook Pro 2019) Operating System (iOS 14, macOS)   My Question or Issue I was under Family Plan(Plan Member, not the Plan Make...

Ver

Spotify Legend

2057 Views

5 replies

0 likes

creditCard
Failure
Payment
  • 2057 Views
  • 5 replies
  • 0 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

Visitor

I have Premium Plan I live in Mexico Device I use Cellphone, tablet and pc Operating System Android & Windows   My Question or Issue When  I update the credit card info, the ban...

Billy-J

Spotify Star

555 Views

1 replies

0 likes

Account
bank
creditCard
information
  • 555 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

Casual Listener

...ried to downgrade to spotify free and after that go back to Spotify premium, but now when I want to pay with PayPal it asks me to add a creditcard which I never had/used.   Why do i need a creditcard...

OneByBoo

Roadie

2103 Views

3 replies

0 likes

creditCard
paypal
Spotify Premium
  • 2103 Views
  • 3 replies
  • 0 likes

Solved!! I can't change my payment method to another Credit Card

I try to change my payment method for a long time (months), I go to this page:https://www.spotify.com/mx/account/subscription/ I try with different cards: debit and credit also I try with different web browsers like Chromium, firefox, I work on Arch ...

Regular

I try to change my payment method for a long time (months), I go to this page: https://www.spotify.com/mx/account/subscription/   I try with different cards: debit and credit also I...

airvzxf

Regular

6527 Views

8 replies

0 likes

creditCard
Payment
  • 6527 Views
  • 8 replies
  • 0 likes