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Topics with Label: Account Details

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6237 Views
  • 23 replies
  • 2 likes
  • 6237 Views
  • 23 replies
  • 2 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

spotify plan.png spotify receipt.png spotify web player.png
  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 430 Views
  • 2 replies
  • 0 likes

Can’t Cancel Subscription

PlanPremiumCountry EnglandDeviceIPhone 6sOperating SystemIOS 10 My Question or Issue On the 27th July I subscribed to a free month on Spotify premium, but I broke my phone the day after I did this. I have just been charged £9.99 on the 27th August bu...

  • Newbie
  • Plan Premium Country  England Device IPhone 6s Operating System IOS 10   My Question or Issue  On the 27th July I subscribed to a free month on Spotify premium, but I broke m...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Account Details
    Subscription
  • 472 Views
  • 1 replies
  • 0 likes

Can't change my country nor payment method

I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over to the account detail page, I can't change my countr...

  • Casual Listener
  • I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over t...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Account Details
    country change
    Payment
    Premium
  • 336 Views
  • 1 replies
  • 0 likes