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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131422 Views

69 replies

10 likes

Premium for Family
  • 131422 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65038 Views

89 replies

4 likes

  • 65038 Views
  • 89 replies
  • 4 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

Casual Listener

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...

Julontron

Casual Listener

951 Views

2 replies

0 likes

Account Details
Spotify Premium
Spotify Premium doesn't work
Subscription
  • 951 Views
  • 2 replies
  • 0 likes

Can’t Cancel Subscription

PlanPremiumCountry EnglandDeviceIPhone 6sOperating SystemIOS 10 My Question or Issue On the 27th July I subscribed to a free month on Spotify premium, but I broke my phone the day after I did this. I have just been charged £9.99 on the 27th August bu...

Newbie

Plan Premium Country  England Device IPhone 6s Operating System IOS 10   My Question or Issue  On the 27th July I subscribed to a free month on Spotify premium, but I broke m...

Billy-J

Spotify Star

634 Views

1 replies

0 likes

Account Details
Subscription
  • 634 Views
  • 1 replies
  • 0 likes

Can't change my country nor payment method

I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over to the account detail page, I can't change my countr...

Casual Listener

I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over t...

Maxim

Spotify Star

484 Views

1 replies

0 likes

Account Details
country change
Payment
Premium
  • 484 Views
  • 1 replies
  • 0 likes