Topics with Label: Account Details

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45824 Views
  • 16 replies
  • 4 likes
  • 45824 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28860 Views
  • 19 replies
  • 2 likes
  • 28860 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20237 Views
  • 6 replies
  • 1 likes
  • 20237 Views
  • 6 replies
  • 1 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

spotify plan.png spotify receipt.png spotify web player.png
  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 179 Views
  • 2 replies
  • 0 likes

Can’t Cancel Subscription

PlanPremiumCountry EnglandDeviceIPhone 6sOperating SystemIOS 10 My Question or Issue On the 27th July I subscribed to a free month on Spotify premium, but I broke my phone the day after I did this. I have just been charged £9.99 on the 27th August bu...

  • Newbie
  • Plan Premium Country  England Device IPhone 6s Operating System IOS 10   My Question or Issue   On the 27th July I subscribed to a free month on Spotify premium, but I broke ...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account Access
    Account Details
    Cancel
    Cancel subscription
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Can't change my country nor payment method

I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over to the account detail page, I can't change my countr...

  • Casual Listener
  • I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over t...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Account Details
    country change
    Payment
    Premium
  • 238 Views
  • 1 replies
  • 0 likes