Help Wizard

Step 1


Can’t Cancel Subscription

Can’t Cancel Subscription






IPhone 6s

Operating System

IOS 10


My Question or Issue

 On the 27th July I subscribed to a free month on Spotify premium, but I broke my phone the day after I did this. I have just been charged £9.99 on the 27th August but I can’t remember my email to cancel the subscription. Is there any way I can find the account used for this payment and subscription so i can sign in and cancel?

1 Reply

Hey @Mattzcuffz, welcome to the community. 


Hope you’re doing great!


You can check out which email you signed up to use Spotify following these steps:

  • Enter any email addresses you use into our password reset form. If there's an account associated with it, Spotify will let you know.
  • Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address.

Once you find it, you can use that email address to log in. If you aren't sure of the password, continue to reset the account’s password, then use that email address and the new password to log in.


You can learn more about finding accounts here

You can also learn more about canceling your subscription here


Happy listening 🙂

Billy-JSpotify Star
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