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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146719 Views

69 replies

10 likes

Premium for Family
  • 146719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92186 Views

89 replies

4 likes

  • 92186 Views
  • 89 replies
  • 4 likes

Payment receipt

My Question or Issue How to check when is the day I first subscribe Premier for Family?

Newbie

  My Question or Issue  How to check when is the day I first subscribe Premier for Family?

landonharris88

Composer

3838 Views

1 replies

0 likes

  • 3838 Views
  • 1 replies
  • 0 likes

Multiple devices

From what I can tell, you are point blank ignoring the requirements and fair questions of you consumers, I would prefer a non automated response to: I am willing to pay money for a Spotify account, but you would ask a couple to pay for two accounts w...

Newbie

From what I can tell, you are point blank ignoring the requirements and fair questions of you consumers, I would prefer a non automated response to: I am willing to pay money for a Spotify account, b...

Jᴀᴄᴋ

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Spotify não passa a cobrança para operadora do cartão liberar pagamento

Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto.Entrei com contato com o Spotfy e eles falaram que o problema é que a cob...

Casual Listener

  Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto. Entrei com c...

Bittencourt

Spotify Star

709 Views

3 replies

0 likes

Pay
  • 709 Views
  • 3 replies
  • 0 likes

Superuser Contribution Converting Premium Accounts To Family Plan

PlanPremium My Question or Issue(3) Premium Subscription members just moved into my household. I cancelled my own to become the account in charge of the family plan, but I don't know how that affects billing and other premium accounts. I understand h...

Casual Listener

Plan Premium       My Question or Issue (3) Premium Subscription members just moved into my household. I cancelled my own to become the account in charge of the family plan, but ...

Jemi

Spotify Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family invitations don't work

PlanFree/PremiumCountry SwedenDevice(iPhone 8, iPhone 7, iPhone 6Operating System(iOS 12) My Question or Issue My kids, who fulfil the criteria for Premium for Family, got kicked out of the plan and downgraded to "Free". When I try to re-invite them,...

Casual Listener

Plan Free/Premium Country  Sweden Device (iPhone 8, iPhone 7, iPhone 6 Operating System (iOS 12)   My Question or Issue  My kids, who fulfil the criteria for Premium for Fami...

Jemi

Spotify Legend

1732 Views

3 replies

0 likes

Premium for Family
  • 1732 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuentas equivocadas .

hola. Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip* cometi el error de pagar la de *bleep* pero esa no la uso. Quisiera cambiar la suscripción que pague a la cuenta de *bleep* que esa es la que si uso y es la que...

Newbie

hola.  Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip*   cometi el error de pagar la de *bleep* pero esa no la uso. Quisiera cambiar la suscripción...

Jemi

Spotify Legend

1161 Views

1 replies

0 likes

  • 1161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting emails like a new Premium user

Happy holidays everyone! I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well. Here's the timeline: 2017-12-17: the discounted full-year ...

Regular

Happy holidays everyone!   I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well...

Daisy

Spotify Legend

1442 Views

5 replies

0 likes

  • 1442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium paid - still no access

Hello,I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made....

Visitor

Hello, I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. ...

Daisy

Spotify Legend

561 Views

6 replies

0 likes

  • 561 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to go back to premium

I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade.How can I go back to premium?Pleaseee help me

Casual Listener

   I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade. How can I go...

Guido

Spotify Legend

2149 Views

3 replies

0 likes

  • 2149 Views
  • 3 replies
  • 0 likes

Solved!! Family plan did not work and I didn't notice... refund?

PlanPremiumCountryGermany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfriend, who back then lived with me in an apartment. And me. Somehow I upgraded the plan, ever since ...

Casual Listener

    Plan Premium Country Germany  My Question or Issue  Hi there,   I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfrien...

Maxim

Spotify Star

688 Views

1 replies

0 likes

Premium
  • 688 Views
  • 1 replies
  • 0 likes

How to report a public commercial business playing Spotify without a Public Performance License(PPL)

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people. I don't know anywhere else to inquire about this.

Newbie

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people.&n...

Maxim

Spotify Star

2499 Views

1 replies

0 likes

Public Performance License (PPL)
  • 2499 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanUnknownCountryMalaysiaDeviceMi 5Operating SystemAndroid Pie My Question or Issue Hi,I was trying to subscribe to Premium, I was charged RM4 (and I know it should be like that, however it still shows my account as Free Account. But in the picture ...

Newbie

Plan Unknown Country Malaysia Device Mi 5 Operating System Android Pie   My Question or Issue  Hi, I was trying to subscribe to Premium, I was charged RM4 (and I know it should b...

Billy-J

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing phone and no premium access

I changed my phone and downloaded Spotify but I cannot get my premium acccess Please help asap I have no music anymorePlanFree/PremiumCountry FrnceDeviceXiami 8Operating SystemAndroid My Question or Issue

Newbie

I changed my phone and downloaded Spotify but I cannot get my premium acccess   Please help asap I have no music anymore Plan Free/Premium Country  Frnce Device Xiami 8 Operating S...

OneByBoo

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged by Spotify and NO ONE WILL GET BACK to me and Contact Form will not connect

I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE. I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MANY TIMES I TRY TO SUBMIT IT. I WANT A REFUND BEFORE I REACTIVATE T...

Newbie

  I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE.  I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MAN...

Daisy

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Assinatura Spotify Premium

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Então eu registrei meu cartão de crédito, porém ele fez...

Newbie

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Entã...

Bittencourt

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Charged and switched to Premium Family without being asked

PlanPremiumCountry New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. This wa...

Newbie

Plan Premium Country  New Zealand       My Question or Issue   I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed t...

OneByBoo

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

student account with showtime

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that and create a showtime account linked to my email? ...

Newbie

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that...

OneByBoo

Roadie

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

Newbie

  Plan Premium for Students Country  USA Device IPhone 7 Operating System IDK   My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...

OneByBoo

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

Newbie

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...

OneByBoo

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

Newbie

  Plano: Spotify Premium    Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...

Bittencourt

Spotify Star

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes