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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48248 Views
  • 18 replies
  • 4 likes
  • 48248 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29974 Views
  • 19 replies
  • 2 likes
  • 29974 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20915 Views
  • 6 replies
  • 1 likes
  • 20915 Views
  • 6 replies
  • 1 likes

no me deja ser parte de un plan familiar

Hola, NECESITO AYUDA.invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal. luego, spotify le escribio que la empresa no pudo comprobar que vivimos bajo ...

  • Casual Listener
  • Hola,  NECESITO AYUDA. invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal.  luego, spo...
  • Zayda
  • Newbie
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Free Trial Premium

Hello,I just would like to ask on how to avail free the 30/60 days free trial subscription. im from philippines. TIA

  • Newbie
  • Hello, I just would like to ask on how to avail free the 30/60 days free trial subscription. im from philippines. TIA
  • Maxim
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Solved!! Pay with paysafecard

Hello , is possible to pay for premium spotify with paysafecard? I am from romania and when i go to premium i can only pay with my card

  • Newbie
  • Hello , is possible to pay for premium spotify with paysafecard? I am from romania and when i go to premium i can only pay with my card 
  • Luke
  • Spotify Star
  • 3813 Views
  • 1 replies
  • 0 likes
  • 3813 Views
  • 1 replies
  • 0 likes

I want to set back my Premium Family

I ended my Spotify subscription but I want to keep it with my family. How can I set my subsciption back?

  • Casual Listener
  • I ended my Spotify subscription but I want to keep it with my family. How can I set my subsciption back?
  • Chris178
  • Casual Listener
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes

You wont send the vertification pin

I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!

  • Casual Listener
  • I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!
  • user-removed
  • Not applicable
  • 103 Views
  • 3 replies
  • 0 likes
  • 103 Views
  • 3 replies
  • 0 likes

Spotify premium student discount

Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?

  • Newbie
  • Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?  
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Won't accept any credit card

Can somebody help me with this please?I tried with 3 different credit cards and still can get my premium back.First have to cancel my subscription 'cause couldn't change my method of payment and then any of the 3 cards I tried worked.Do this happend ...

  • Newbie
  • Can somebody help me with this please? I tried with 3 different credit cards and still can get my premium back. First have to cancel my subscription 'cause couldn't change my method of payment...
  • Luke
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Never Had Premium But Have Been Charged Numberous Times

I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service line so I have resorted to asking the cyber customer s...

  • Newbie
  • I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service lin...
  • m10karind
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

charged for student account

i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the student account.

  • Newbie
  • i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the stu...
  • user-removed
  • Not applicable
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can’t log into account

So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have but nothing’s working. Is there any way I could just sen...

  • Newbie
  • So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and  email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have...
  • da_moon
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Says I’m not a student

Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the 2 colleges I select it says I am not a student. Yes...

  • Newbie
  • Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the ...
  • user-removed
  • Not applicable
  • 4917 Views
  • 1 replies
  • 1 likes
  • 4917 Views
  • 1 replies
  • 1 likes

Solved!! not letting me update my payment info

I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online to update my card. Everytime I hit update it just ...

  • Newbie
  • I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online...
  • Stagger01
  • Casual Listener
  • 776 Views
  • 6 replies
  • 1 likes
  • 776 Views
  • 6 replies
  • 1 likes

Gift card but don't have the extra 30 days

I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point

  • Casual Listener
  • I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point 
  • phan_times
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Premium to Family Plan

So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I need to cancel my previous premium?

  • Newbie
  • So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I n...
  • user-removed
  • Not applicable
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Student Wanting to UPDATE card w/o losing music/stuff

This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. It refreshes the page everytime I click "update car...

  • Casual Listener
  • This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. ...
  • adellis1
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution I has problem with permium

I has problem with permium, i cant using permium. What can i do to use permium. Show me more pls !!!

  • Newbie
  • I has problem with permium, i cant using permium. What can i do to use permium. Show me more pls !!! 
  • bettybop65
  • Newbie
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Problem

Hello, my regularly used payment card is erroring now. I tried everything and it doesn't work. I mailed spotify two times. they send me the same messages. Can somebody help me? I love spotify and I don't want to leave here.

  • Newbie
  • Hello,   my regularly used payment card is erroring now. I tried everything and it doesn't work. I mailed spotify two times. they send me the same messages. Can somebody help me?   ...
  • ZullyB
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but not getting Premium?

Hi,I paid for the spotify family subscription but I can't use or even cancel it. I've tried everything ( logged out, checked the status of my payment, ... ) and there's no way I'm using another account. I also didn't get the e-mail saying that I paid...

  • Casual Listener
  • Hi, I paid for the spotify family subscription but I can't use or even cancel it. I've tried everything ( logged out, checked the status of my payment, ... ) and there's no way I'm using another acc...
  • IKrik
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

I Just can't pay for a subscription... 3 different cards!

I have an iPhone with apple music. Spotify lunched in israel and I wanna check it out. Tried to pay with paypal and 3 different cards. Nothing works. No ideal solution from spotify error page solutions. Any ideas? Thanx.

  • Newbie
  • I have an iPhone with apple music. Spotify lunched in israel and I wanna check it out. Tried to pay with paypal and 3 different cards. Nothing works. No ideal solution from spotify error page solutio...
  • Matheuskrk
  • Gig Goer
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

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