Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I am currently a subscriber for another music subscription service and my plan is set to renew in February. However, I will be moving to Australia in May and the provider I currently use is not available in Australia. I would like to switch to Spotif...
Forgive me if there is a solution that has already been posted about this but here is the situation...I signed up to Fido (Canadian Mobile) end of November 2017, took advantage of Spotify (6 months free) but have just been charged by using this. I fo...
Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify
Hello, i’m a starbucks partner and with that comes a free subscription to spotify premium. I let my paid billing cycle end so I could hook up my partner codes and when I did my spotify never changed back to premium. any suggestions?
So I just discovered today that I have two accounts. Let me start by saying my teenager set this up. He opened his account and everything was fine. Then my husband and I wanted it so he was told to change it to a family plan. He said it was $25 a mon...
Hi everyone. I'm here again reporting a new issue: Recently, I had to move to another country (From Argentina to Chile) and also I would (hopefully) like to move my music with me ;-). The problem began in two different ways: One was when I tried to c...
My card´ve been charged, but my account still isn´t premium. Why?
HiI have been charged both for 1 year Premium for 2018 and for a monthly charge for January 2018. How/when do you Spotify intend to refund the payment for January 2018? Payment order id: 444516278471072-12/Ricco Boyer
Hi, I live and work in Colombia, but have a bank acct. in the U.S. My credit card is also from U.S. Why can I not pay with that credit card? It is the best and only read option I have to pay the monthy cost. Please advise, Gracias!
So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i need my money to be refunded
I never started an account w spotify until today. Pretty upset I've been charged for 3 months now for something I never signed up for. I need to be reimbursed for the charged that I do not know how you got my account information. AND it's rediculos t...
So I have the subscription that costs $14.99/month. I was charged last Friday and today another charge of $14.99 was taken from my account! Of course I can't get in touch with any real customer service person to find out why they're taking out two pa...
spotify gave me a link that promised no ADs for 7 days(no creditcard required)....continue with ads!! Big lie!!
Hi, I just paid today for a monthly subscription using the reference number but still can't play music. How do I make it work. Thanks
I had a 12month Unidays £5 spotify premium discount monthly subscription.The 12months had ended, but spotify didnt tell me this, which I couldve renewed the unidays discount had they informed me. They charged me 2 months of full price( £15) subscript...
Why are you deducting without my knowledge when i check the account a lot of deduction from spotify you think its fair??it was clear when i avail that to avail premium i just need to pay 9pesos.. ur taking advantage spotify..i would like an answer fr...
Hi im currently registered to spotify premium.One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even though i a...
Hi, i've been paying with itunescredits. As you can see my subscription is running. But Spotify still shows as free. Please fix. Both my spotify email and app-store email are the same.
Hi, when i log-in to my acc today i get pop-up that im using spotify for family premium. But i have activated student premium. I dont change my premium status. I dont need family acc. Im using my acc only on mobile device and two notebooks (home and ...
I try to get student discount, first try declined because i uploaded the wrong paper, the second one get approvel but they charged me again. Can you extend my account for 1 month ?