Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: ecard

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45699 Views
  • 16 replies
  • 4 likes
  • 45699 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28672 Views
  • 19 replies
  • 2 likes
  • 28672 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20191 Views
  • 6 replies
  • 1 likes
  • 20191 Views
  • 6 replies
  • 1 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it s...
  • Billy-J
  • Spotify Star
  • 7666 Views
  • 3 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 7666 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bring back ecard payment option!

PlanPremiumCountryTurkey My Question or IssueSpotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want to pay for my premium for 12 months in advance. Plus, there is no 3rd party...

  • Regular
  • Plan Premium Country Turkey     My Question or Issue Spotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply w...
  • Guido
  • Spotify Legend
  • 1390 Views
  • 6 replies
  • 3 likes
  • ecard
    ecards
    Payment
    Premium
  • 1390 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution Non riesco a riscattare un codice buono eCard

PlanPremiumCountry Italia My Question or Issue Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.

  • Newbie
  • Plan Premium Country  Italia   My Question or Issue  Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.
  • Guido
  • Spotify Legend
  • 1927 Views
  • 1 replies
  • 0 likes
  • ecard
  • 1927 Views
  • 1 replies
  • 0 likes