Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's currently the most expensive music streaming service.No...
Newbie
Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because i...
Eni
Moderator
1438 Views
1 replies
0 likes
I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...
Newbie
I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country i...
Maxim
Spotify Star
811 Views
1 replies
0 likes
PlanStudentCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10My Question or IssueHello, i canceled my Student subscription. A few days later I subscribed it again and now I must pay ca. 10€ although I have a student subscription. Can an...
Visitor
Plan Student Country Germany Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Hello, i canceled my Student subscription. A few days later I subscribed it again and...
Ver
Spotify Legend
577 Views
2 replies
0 likes
Country: Kazakhstan HeyI'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia.You think that price suits, but it's not. At first, the living level is much higher in Russia than in Kazakhstan f...
Regular
Country: Kazakhstan Hey I'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia. You think that price suits, but it's not. At f...
kara_11
Casual Listener
1842 Views
8 replies
22 likes
PlanPremiumCountryCanadaMy Question or IssueFor 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise their prices !
Regular
Plan Premium Country Canada My Question or Issue For 3-4 months now i am paying 2$ more on my bill. Was there a price change i did not know about ? They should email if they raise t...
deschenesvero
Regular
859 Views
3 replies
0 likes
hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,
Newbie
hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help,
Bittencourt
Spotify Star
1493 Views
1 replies
0 likes