Topics with Label: Family Plan

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45543 Views
  • 16 replies
  • 4 likes
  • 45543 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28621 Views
  • 19 replies
  • 2 likes
  • 28621 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20168 Views
  • 6 replies
  • 1 likes
  • 20168 Views
  • 6 replies
  • 1 likes

Solved!! Duo To Family plan, how does it work?

PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...

  • Casual Listener
  •   Plan Duo   My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't kno...
  • TreyAnastasio
  • Spotify Star
  • 2162 Views
  • 3 replies
  • 0 likes
  • Duo
    Family Plan
  • 2162 Views
  • 3 replies
  • 0 likes

Family Plan does not work on separate devices/speakers

PlanPremium/Family PlanCountryUSDeviceDesktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Plan, and my daughters and wife have free accounts. Several times...

  • Regular
  • Plan Premium/Family Plan Country US Device Desktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Stacymaharg
  • Visitor
  • 588 Views
  • 7 replies
  • 0 likes
  • Family Plan
  • 588 Views
  • 7 replies
  • 0 likes

Switching from yearly subscription to family plan

Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...

  • Visitor
  • Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if ther...
  • osornios
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Family Plan

PlanFamily Plan PremiumCountryMetro Manila, PhilippinesDevice(Android Phone, Apple and Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does the family plan don't allow family members that does not live in the sp...

  • Newbie
  • Plan Family Plan Premium Country Metro Manila, Philippines Device (Android Phone, Apple and Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • OneByBoo
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Family Plan
    users
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

  • Visitor
  • Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
  • 引きこもり
  • Roadie
  • 10140 Views
  • 1 replies
  • 0 likes
  • Family Hulu
    Family Plan
    Hulu
    Hulu Family
    Premium
    Switch
  • 10140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country with payement information does not work. UK to Luxembourg

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...

  • Casual Listener
  • I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...
  • raulitomoneta
  • Casual Listener
  • 1186 Views
  • 6 replies
  • 1 likes
  • country
    Family Plan
    Luxemboug
    Payement
    uk
  • 1186 Views
  • 6 replies
  • 1 likes

Google home promo says I am not qualified

PlanFamily PremiumCanada DeviceTried on my Microsoft PC and my MacBookOperating System(iOS 10/Windows 10) I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the...

  • Casual Listener
  • Plan Family Premium Canada   Device Tried on my Microsoft PC and my MacBook Operating System (iOS 10/Windows 10)   I have had premium for a while (outside of the free promo period)...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Google Home
    promo
  • 272 Views
  • 1 replies
  • 0 likes

Cannot access family plan invites/menu

PlanPremium Family Plan CountryCADevice(Samsung Galaxy Operating System(Android Oreo) My Question or IssueCannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating. How can i g...

  • Casual Listener
  •   Plan Premium Family Plan  Country CA Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue Cannot access my family plan menu to add or ma...
  • OneByBoo
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Member of Family Account to Owner of a new Family Account?

PlanPremiumCountry Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a member of a family account and create a new family account to become its owner and be able to invi...

  • Not applicable
  • Plan Premium Country  Germany       My Question  I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a...
  • Maxim
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
    Family Plan
  • 513 Views
  • 3 replies
  • 0 likes

Switching to Family Plan

I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or do I have to pay the full $14.99 and not receive a partial ...

  • Newbie
  •   I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or ...
  • OneByBoo
  • Community Legend
  • 261 Views
  • 1 replies
  • 1 likes
  • Family Plan
    Premium
  • 261 Views
  • 1 replies
  • 1 likes

Family plan in Egypt

Plan PremiumCountry EgyptDevice(iPhone XS)Operating System(iOS 12) My Question or Issue Hello,After the amaing news of spotify being available in Egypt, I cannot change my premium account to family plan so that my family can get benefited from the di...

  • Newbie
  • Plan    Premium Country  Egypt Device (iPhone XS) Operating System (iOS 12)   My Question or Issue  Hello, After the amaing news of spotify being available in Egyp...
  • Maxim
  • Spotify Star
  • 642 Views
  • 1 replies
  • 5 likes
  • Family Plan
  • 642 Views
  • 1 replies
  • 5 likes

Payment failure [3 cards tried]

PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...

  • Casual Listener
  • Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10   My Question or Issue Making it short as it didn't save\post my previous post &...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 7 replies
  • 1 likes
  • Family Plan
    Payment Problems
    Premium
  • 482 Views
  • 7 replies
  • 1 likes

My family members have a free trail but i want to add them to a family plan. How does that affect pa

My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc?Been round the houses to try and get an answer to this, why not have a customer service tab or something...

  • Casual Listener
  • My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc? Been round the houses to try and get an answer to t...
  • Loxer
  • Spotify Star
  • 366 Views
  • 5 replies
  • 0 likes
  • Family Plan
    Free Trails
  • 366 Views
  • 5 replies
  • 0 likes

Superuser Contribution Would it be switched to family plan from redeem code premium?

PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...

  • Newbie
  • Plan Premium Country  US Device (iPhone 6s, Macbook Pro late 2016)     My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    redeem
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Annual Premium Already Paid For, Wanting To Go To Family Plan

I paid for my annual Premium account a couple months ago. I'm now thinking about getting the family plan.A couple questions associated with this.1) Can I pay the difference in one lump sum (like the Annual Premium account)?2) If that's not an option ...

  • Casual Listener
  • I paid for my annual Premium account a couple months ago.  I'm now thinking about getting the family plan. A couple questions associated with this. 1) Can I pay the difference in one lump su...
  • Noah
  • Spotify Star
  • 1056 Views
  • 5 replies
  • 0 likes
  • Family Plan
    Payments
    premium plan
  • 1056 Views
  • 5 replies
  • 0 likes

Superuser Contribution Countries with family plan

I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't able to join my family plan. HELP!!

  • Newbie
  • I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't&nb...
  • Alfredo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Family Plan
    HELP !!!
    US
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked off family sharing

I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...

  • Casual Listener
  • I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
  • KaitlynG
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • Family Plan
    Help
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Yearly Premium cancel/change to Family Plan

I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.

  • Newbie
  • I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I jus...
  • Aimee_T
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • Change
    Family Plan
    year
  • 335 Views
  • 1 replies
  • 0 likes

Need a response - Family Premium problem

I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still showing that they are in the FREE subscription. I was b...

  • Casual Listener
  • I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still show...
  • JamesHelps
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • contact
    Family Plan
    Help
    Premium
    response needed
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Hacked

Hi, I think my account has been hacked. I was suddenly subscribed to Spotify Family and there was an invitation sent to an address I do not recognize. What can I do to fix this? Thanks in advance!

  • Casual Listener
  • Hi,   I think my account has been hacked. I was suddenly subscribed to Spotify Family and there was an invitation sent to an address I do not recognize. What can I do to fix this?   Tha...
  • corywelch
  • Regular
  • 209 Views
  • 1 replies
  • 0 likes
  • Family Plan
    hacked
  • 209 Views
  • 1 replies
  • 0 likes