Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription

[21x5zyiizcnt2q3d6t52]

Plan

Premium Individual

Country

India

Device

iPhone 11, Microsoft Windows, Android

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I want to switch to Family Plan, but when I try to change my existing plan to Family plan it throws an error. 

And When i try to cancel my existing subscription under "Change Plans", I dont see Cancel Subscription option. 

I think the reason could be that, I paid for the full year already but I dont understand how to circumvent this Process. It would be really helpful if you can help me here. 

Please find below attachments for further explanation. 

[Alex]

Hi there @21x5zyiizcnt2q3d6t52,

Thanks for the post.

Can you let us know what kind of error message you're getting when you try to subscribe for Premium Family? It would be great if you can add a screenshots.

Note that if you've prepaid for a year of Spotify Premium Individual, you won't be able to cancel, as your subscription is not recurring, since you've already paid the whole yearly amount. Nevertheless, you should be able to subscribe for Family.

Looking forward to your reply.

[21x5zyiizcnt2q3d6t52]

Hi Alex

Thanks a lot your reply. 

Please find attached screenshot for the error. Its like stuck in a loop, I selected Family Plan but it throws error and then shows me again Family among one of the available. 

Additionally I read online that sometimes one need to unsubscribe from the Spotify Premium Individual in order to switsch to Family. But I am also not able to Cancel my Subscription.

[Alex]

Hi there @21x5zyiizcnt2q3d6t52,

Thanks for the reply and the screenshot.

Can you try opening this link in an Incognito window? It's possible that you won't be able to change your subscription plan before your prepaid Premium Individual time runs out, but it's a good idea to check if this works.

Keep us posted on how you get on.