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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

74607 Views

31 replies

2 likes

Account
  • 74607 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

158954 Views

69 replies

10 likes

Premium for Family
  • 158954 Views
  • 69 replies
  • 10 likes

Não consigo terminar a compra da assinatura do Spotify Premium

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte''.Ja entrei...

Newbie

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro ''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagament...

Bittencourt

Spotify Star

1201 Views

3 replies

0 likes

  • 1201 Views
  • 3 replies
  • 0 likes

Superuser Contribution Enter a valid address

When I try to get premium it just says Enter a valid address after double checking it over and over again

Visitor

When I try to get premium it just says Enter a valid address after double checking it over and over again

Eni

Moderator

4669 Views

3 replies

0 likes

  • 4669 Views
  • 3 replies
  • 0 likes

Wasn't the premium plan supposed to be without adds?

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

Casual Listener

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

Lunar_tree

Casual Listener

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

Newbie

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔😅

martapg

Visitor

1715 Views

4 replies

2 likes

iOS
Podcasts
  • 1715 Views
  • 4 replies
  • 2 likes

Superuser Contribution why didn't my husband get the free trial duo invite I sent?

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back and do it again or will I be billed twice??

Casual Listener

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back a...

Lyubka

Moderator

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded Subscription

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription. 

Newbie

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription.  

Maxim

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Ich muss ein up date machen auf meinem Konto.

Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.

Visitor

Wie muss ich vorgehen, um die neue Version von Spotify zu erhalten ? Danke für ihre Hilfe.

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Where is Annually plans?

My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?

Visitor

My annually almost over plan and wanted to charge my account for 1 year but I can't see annually plans now, what's happened for them?

Maxim

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Changed country

Do I need to cancel my subscription and start again if I have relocated to another country?

Visitor

Do I need to cancel my subscription and start again if I have relocated to another country?

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

I had a premium for students, but today they took payment for individual.

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

Visitor

I had a premium subscription for students, but today they took payment for an individual subscription. consider spotify took the payment more than they should have

Maxim

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Podcast commercials

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand with podcasts that it is norm for podcasts that originate from organizations other th...

Music Fan

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand...

Luan

Spotify Star

521 Views

1 replies

0 likes

advertisement
Commercial
podcast
  • 521 Views
  • 1 replies
  • 0 likes

Não recebi meu primeiro mês gratuito

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify, e até então o proximo pagamento já esta agendado,...

Visitor

Eu assinei meu plano em março, comprei no boleto a primeira assinatura, e logo após adicionei o cartão, não recebi o primeiro mês gratuito como diz, estou indo para o segundo mês utilizando o spotify...

Luan

Spotify Star

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium today and I was already charged this month

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how much was paid, and when it was paid

Visitor

I pay for the individual premium and I was charged 10.49 exactly on sunday April 9th but now I don't have premium or my money I have proof of payment because my card shows what was purchased, how muc...

MihailY

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

Hello, I have a premium Spotify plan, and my card expired in March.When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and that I need to add another card. My new card has the same d...

Visitor

Hello,  I have a premium Spotify plan, and my card expired in March. When trying to enter my new card into Update payment details on Spotify Website, it indicates that payment failed again and...

MihailY

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Спотіфай знімає оплату двічі

Оплата знялась двічі за місяцьPlan premiumFree/PremiumCountry Device(iPhone 13 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Оплата знялась двічі за місяць Plan premium Free/Premium Country   Device (iPhone 13 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

MihailY

Moderator

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made note of the email and password, but would like to ca...

Casual Listener

I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made n...

Melibalou

Visitor

956 Views

5 replies

0 likes

  • 956 Views
  • 5 replies
  • 0 likes

Won't let me join the family plan

It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the plan 'cause I forgot to answer the confirmation when the mail ...

Newbie

  It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the pla...

Bwig111

Visitor

499 Views

2 replies

1 likes

  • 499 Views
  • 2 replies
  • 1 likes