Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Not applicable
114357 Views
72 replies
9 likes

114357 Views
72 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a week ago
FenrisulvKK
Visitor
13817 Views
27 replies
2 likes

13817 Views
27 replies
2 likes

Superuser Contribution PayPal as a Payment Method

PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...

YahyaTk
Newbie
Plan Free/Premium Country Morocco Device (Samsung Galaxy S10+) Operating System (Windows 10) My Question or Issue Hi, I hope you're doing great, I have this persisting issue about a...
2022-11-04 1:00:24 PM
2022-11-05 12:29:34 PM
Alex
Spotify Legend
535 Views
1 replies
1 likes

535 Views
1 replies
1 likes

Superuser Contribution cannot validate the address in French Guiana

Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.

nephy_
Visitor
Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it! We live in French G...
2022-11-03 3:43:23 PM
2022-11-04 5:07:42 PM
AlejaR
Moderator
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Superuser Contribution Got charged for the false plan

PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...

박하루
Newbie
Plan Premium Student Country Austria Device Samsung Galaxy S10+ Operating System Android 12 My Question or Issue I re-verified my student status last month and still got charged the ...
2022-11-03 12:25:57 PM
2022-11-04 4:45:05 PM
AlejaR
Moderator
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Switching from one family plan to another

Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...

user-removed
Visitor
Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...
2018-12-29 4:34:56 PM
2022-11-04 11:31:06 AM
Maxim
Spotify Star
492 Views
5 replies
0 likes

492 Views
5 replies
0 likes

Superuser Contribution Premium

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account

Louis_11
Newbie
I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account
2022-11-03 7:23:33 PM
2022-11-04 9:46:24 AM
Vasil
Moderator
903 Views
10 replies
0 likes

903 Views
10 replies
0 likes

I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

gabricalderon
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-11-03 6:05:44 PM
2022-11-04 3:41:13 AM
Bittencourt
Spotify Star
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

Superuser Contribution Duo Location Validation Issues

PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...

VaskenK
Casual Listener
Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10 My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
2020-07-12 5:27:56 PM
2022-11-03 8:36:21 PM
AlejaR
Moderator
836 Views
3 replies
0 likes

836 Views
3 replies
0 likes

How do I change my credit card payment

My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...

aleeny
Casual Listener
My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
2022-10-21 7:55:19 PM
2022-11-03 4:59:49 PM
Billy-J
Spotify Star
525 Views
5 replies
0 likes

525 Views
5 replies
0 likes

Use Gcash as my payment method

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks

johnnyneutrons
Newbie
Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
2022-10-27 9:57:08 AM
2022-11-03 4:17:29 AM
Luan
Spotify Star
3488 Views
1 replies
0 likes

3488 Views
1 replies
0 likes

Getting spotify premium

Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?

patricia-8
Visitor
Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
2022-11-01 12:47:53 PM
2022-11-03 4:11:09 AM
Luan
Spotify Star
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Lost Free Hulu Account

Premium Plan - USA My Question or IssueI have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequently, my free Hulu account got canceled as well. I renewed my p...

cchattong
Casual Listener
Premium Plan - USA My Question or Issue I have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequen...
2022-11-01 12:51:50 AM
2022-11-02 10:58:55 AM
JBayudz
Composer
585 Views
3 replies
0 likes

585 Views
3 replies
0 likes

Superuser Contribution Hice un pago para duo pensando que era universitario

HolaHoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario.Quisiera saber si me pueden decir como hacer el cambio de plan de duo a universitario sin que me vuelvan cobrar por el...

AmellaliCastellanos
Visitor
Hola Hoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario. Quisiera saber si me pueden decir como hacer el cambio de plan ...
2022-11-01 8:46:01 PM
2022-11-02 9:04:28 AM
MihailY
Moderator
172 Views
1 replies
0 likes

172 Views
1 replies
0 likes

Superuser Contribution my subscription is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Sp46
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2022-11-01 1:37:19 PM
2022-11-02 8:52:04 AM
Alex
Spotify Legend
161 Views
1 replies
0 likes

161 Views
1 replies
0 likes

Superuser Contribution Cannot subscribe from Tunisia

PlanPremium (Individual)CountryTunisia My Question or IssueHi there!My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay!The only way to pay is by credit card. I tried with two Tunisian cards, and two UK cards, bu...

Likid
Casual Listener
Plan Premium (Individual) Country Tunisia My Question or Issue Hi there! My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay! The only way to pay ...
2022-10-28 3:02:20 PM
2022-11-02 8:41:53 AM
Alex
Spotify Legend
461 Views
3 replies
0 likes
Subscription issue to premium account in Tunisia
Tunisia

461 Views
3 replies
0 likes

Changing address

Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMoving to other country and plan has lower cost. If update address/payment...

Aveo1965
Newbie
Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
2022-11-01 11:17:54 PM
2022-11-01 11:46:26 PM
JBayudz
Composer
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Hifi, Vids,... waiting, waiting, waiting... and... oh yeah,... still waiting...

Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at Spotifyl? If yes, what might it be? And yes, we all know y...

Gernot1204
Visitor
Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at S...
2022-11-01 6:46:09 PM
2022-11-01 10:01:26 PM
JBayudz
Composer
321 Views
1 replies
8 likes

321 Views
1 replies
8 likes

Superuser Contribution Abonelik ve ödeme problemleri. ACİL ACİL ACİL

Merhaba Spotify;benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uygulaması üzerinden spotify'e üyelik yapmak istedim fakat vodafo...

Bülent1966
Newbie
Merhaba Spotify; benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uyg...
2022-11-01 4:57:22 AM
2022-11-01 7:54:33 PM
AlejaR
Moderator
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

hsun725
Newbie
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
2022-10-31 10:24:03 PM
2022-11-01 4:02:24 AM
Luan
Spotify Star
314 Views
1 replies
0 likes
Account
Duo
Subscription

314 Views
1 replies
0 likes

Superuser Contribution Can't use all of my visa cards for payment

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy M12Operating SystemAndroid 12 My Question or IssueI've created new account to get my free Samsung Premium for 3 months, and then when I want to complete the payment, it's always failed, I have to try it...

user-removed
Visitor
Plan Premium Country Indonesia Device Samsung Galaxy M12 Operating System Android 12 My Question or Issue I've created new account to get my free Samsung Premium for 3 months, and th...
2022-10-27 6:40:29 AM
2022-10-31 11:57:17 AM
Alex
Spotify Legend
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

payment

hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap

ydijqzlcd6hdx78jdj6i
Visitor
hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap
2022-10-30 3:38:12 PM
2022-10-31 2:29:16 AM
Luan
Spotify Star
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

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