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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67631 Views

18 replies

94 likes

  • 67631 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132774 Views

69 replies

10 likes

Premium for Family
  • 132774 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68569 Views

89 replies

4 likes

  • 68569 Views
  • 89 replies
  • 4 likes

Superuser Contribution Non cómplice with eu payment!

Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment processing, as " EU rules, traders are not allowed to di...

Regular

Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment pr...

11126319294

Regular

520 Views

4 replies

1 likes

  • 520 Views
  • 4 replies
  • 1 likes

Superuser Contribution Üyelik iptal etiğim halde para kesimesi

BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM

Visitor

BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM

Joan

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne suis pas éligible au premium comment faire ?

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte francais et je vis au Québec ? Merci pour votre aide

Visitor

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte franc...

Vasil

Moderator

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution mengganti premium

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap tidak mendapatkan keuntungan premium individu 1 bu...

Visitor

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap...

Lyubka

Moderator

450 Views

1 replies

1 likes

  • 450 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

Visitor

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

Vasil

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice a month since November 2022 with different amount

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

Visitor

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

Joan

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

Newbie

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...

Vasil

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged again

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

Visitor

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

Alex

Spotify Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Purchased 2 subcriptions what will happen?

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but the next billing date is set to next year April. W...

Newbie

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but...

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

I'm not able to see 12 months premium at ₹299 offer

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

Visitor

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

Prague

Community Legend

1034 Views

2 replies

1 likes

  • 1034 Views
  • 2 replies
  • 1 likes

Cancancela

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

Visitor

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

BabyEcho0_YT

Roadie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Can I get 4 free months of subscription to celebrate the 10th anniversary o

Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?

Visitor

Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?

BabyEcho0_YT

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

I need a refund pleasee

i Plan Free/Premium I got charged 5$ and I don't even want to pleasee I want to cancel subscription Country JORDAN Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung a03s Operating SystemAAnd (iOS 10, Android Oreo, Windows 10,etc.) An...

Casual Listener

                            i                     &nbs...

BabyEcho0_YT

Roadie

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Refund request

I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for

Visitor

I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for

kaworu_bloodpaw

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

Visitor

  My Question or Issue   I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...

Alex

Spotify Legend

17626 Views

10 replies

0 likes

Premium
  • 17626 Views
  • 10 replies
  • 0 likes

Duo doesnt work

Hello,I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while trying to get the account, but it keeps telling me that...

Visitor

Hello, I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while tr...

Billy-J

Spotify Star

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

i forgot to cancel spotify premium and i need my money back

please refund me and remove yhe spotify premium from my account. i really need the money please

Visitor

please refund me and remove yhe spotify premium from my account. i really need the money please

Billy-J

Spotify Star

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes