Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
71072 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134829 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73794 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257413 Views
156 replies
13 likes
Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
Spotify Star
282 Views
1 replies
0 likes
I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I pay both subscriptions and i Cannon cancel duo becau...
I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I p...
Spotify Star
205 Views
1 replies
0 likes
Criei nova conta com o mesmo e-mail e não consigo atualizar.
Criei nova conta com o mesmo e-mail e não consigo atualizar.
Spotify Star
250 Views
3 replies
0 likes
Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...
Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome ...
Moderator
3685 Views
7 replies
2 likes
Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered. 4 or so months ago, I was asked in my spotify app to complete a...
Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered.  ...
Casual Listener
1345 Views
1 replies
2 likes
PlanPremium paisMexicoDispositivo(Samsung Galaxy a23)sistema operativo( Android 11) Mi pregunta o problemaMe cobraron la prueba gratuita. Todo el proceso de pago fue normal me apareció la información de lo que estaba pagando y era por tres meses grat...
Plan Premium pais Mexico Dispositivo (Samsung Galaxy a23) sistema operativo ( Android 11) Mi pregunta o problema Me cobraron la prueba gratuita. Todo el proceso de...
Moderator
2328 Views
1 replies
0 likes
Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
Spotify Star
307 Views
3 replies
0 likes
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...
Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11 My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
Regular
1503 Views
4 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIsrael I want to buy my friend a gift card for Spotify premium. We live in Israel. Where can I find gift cards?
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel I want to buy my friend a gift card fo...
Spotify Star
1771 Views
1 replies
1 likes
I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan.Previously I had individual plan, why not change to duo plan if it is paid? where should I claim?
I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan. Previously I had individual plan, why not change to duo plan if it is paid? where should I cl...
Spotify Legend
340 Views
1 replies
0 likes
cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
Spotify Legend
324 Views
1 replies
0 likes
Mi plan es de 199 y me cobraron 346 pesos
Mi plan es de 199 y me cobraron 346 pesos
Spotify Legend
266 Views
1 replies
0 likes
cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
Moderator
395 Views
3 replies
0 likes
Plan: PremiumCountry: AustraliaDevice: Several (iMAc, Android, Apple)My Question or IssueCan I reinstate Premium Duo if it was cancelled only 1 day ago?
Plan: Premium Country: Australia Device: Several (iMAc, Android, Apple) My Question or Issue Can I reinstate Premium Duo if it was cancelled only 1 day ago?
Spotify Star
299 Views
1 replies
0 likes
I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the amount of duo premium. it even is showing in the a...
I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the...
Spotify Star
298 Views
1 replies
0 likes
I started this new podcast and there is ads on it. I have had premium for years and this never happened earlier.
I started this new podcast and there is ads on it. I have had premium for years and this never happened earlier.
Spotify Star
618 Views
1 replies
1 likes
Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
Moderator
518 Views
4 replies
1 likes
I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
Spotify Star
392 Views
1 replies
0 likes
Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the same as usual (a half of the premium individual co...
Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the...
Moderator
918 Views
1 replies
0 likes
I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...
I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want...
Visitor
1696 Views
2 replies
0 likes
